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Unified Communications-as-a-Service (UCaaS) Stories

UK Stories

Unified Communications-as-a-Service (UCaaS) stories

Why is Webex becoming the AI execution layer for work?
Software-as-a-Service

Why is Webex becoming the AI execution layer for work?

Firms using embedded AI in meetings and messaging are already cutting admin, speeding decisions and improving customer response times.

By Will Morey • 4 min read • Last week
Complementary collaboration: why partners need to do more with unified communications
Unified Communications

Complementary collaboration: why partners need to do more with unified communications

UK partners in unified communications can boost value by enhancing Microsoft Teams and Webex with advanced features, driving collaboration and revenue growth.

By Matthew Worboys • 5 min read • Fri, 11th Jul 2025
Gamma launches Edge programme to drive partner growth in UK
Unified Communications

Gamma launches Edge programme to drive partner growth in UK

Gamma has launched Gamma Edge, a new UK channel programme to boost partner growth with data-led insights, rewards, and streamlined commercial and tech solutions.

By Shannon Williams • 3 min read • Fri, 4th Jul 2025
Gamma unveils team to drive growth & digital transformation
Unified Communications

Gamma unveils team to drive growth & digital transformation

Gamma launches a Strategic and Transformation Team to drive growth and digital transformation in UCaaS, networks, and managed services for partners and businesses.

By Catherine Knowles • 3 min read • Thu, 3rd Jul 2025

Global Stories

Unified Communications-as-a-Service (UCaaS) stories

Owl Labs launches subscription service for hybrid devices
Software-as-a-Service

Owl Labs launches subscription service for hybrid devices

IT teams can now centrally manage hybrid meeting fleets as Owl Labs adds paid analytics, support and API tools to its devices.

By Sean Mitchell • 4 min read • Last week
OVHcloud previews AI workspace with encrypted tools
Software-as-a-Service

OVHcloud previews AI workspace with encrypted tools

The preview could help businesses adopt office AI without exposing sensitive data, as search and automation run locally under encryption.

By Mark Tarre • 4 min read • Last week
Zoom adds AI tools for office spaces & meeting rooms
Software-as-a-Service

Zoom adds AI tools for office spaces & meeting rooms

Meeting-room decisions will now flow into follow-up work more easily as Zoom rolls out AI capture, signage and camera tools for offices.

By Joseph Gabriel Lagonsin • 3 min read • Last week
8x8 adds real-time translation and model choice to AI Studio
Software-as-a-Service

8x8 adds real-time translation and model choice to AI Studio

Agents can now keep multilingual support calls on the line without an interpreter, as 8x8 rolls out real-time voice translation across 13 languages.

By Sean Mitchell • 3 min read • Last week
Genesys honours Nexon & QPC in APAC partner awards
Software-as-a-Service

Genesys honours Nexon & QPC in APAC partner awards

The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.

By Sean Mitchell • 4 min read • Last week
8x8 boosts workforce management adoption with free tools
Software-as-a-Service

8x8 boosts workforce management adoption with free tools

Mid-sized contact centres can now cut spreadsheets and manual scheduling as 8x8 folds workforce management into its platform at no extra charge.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Shure & Zoom launch IntelliMix kits for Zoom Rooms
Unified Communications

Shure & Zoom launch IntelliMix kits for Zoom Rooms

Clearer audio and simpler rollouts are set to help schools and businesses equip Zoom Rooms for hybrid meetings and AI tools.

By Joseph Gabriel Lagonsin • 4 min read • This month
Tech Data & AnywhereNow team up for ANZ Microsoft Teams
Software-as-a-Service

Tech Data & AnywhereNow team up for ANZ Microsoft Teams

Channel partners in Australia and New Zealand gain Microsoft Teams-based customer service tools, as Tech Data adds AnywhereNow to its portfolio.

By Sofiah Nichole Salivio • 4 min read • This month
Five use cases that justify ditching VPNs for good
Unified Communications

Five use cases that justify ditching VPNs for good

Organisations face rising VPN breaches and slow speeds, prompting a shift to Zero Trust Network Access for safer, faster hybrid work and cloud migration.

By Tony Burnside • 5 min read • Thu, 10th Jul 2025
Zoom & Mitel launch hybrid communications solution
Unified Communications

Zoom & Mitel launch hybrid communications solution

Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.

By Catherine Knowles • 3 min read • Thu, 6th Mar 2025

Stories from Other Regions

Unified Communications-as-a-Service (UCaaS) stories

NSWRL shifts contact centre to Teams with rapid rollout
Unified Communications

NSWRL shifts contact centre to Teams with rapid rollout

Call handling has been centralised in Microsoft Teams, with NSWRL reporting a 17-second average wait after the switch.

By Sean Mitchell • 4 min read • Last week
RingCentral debuts customer journey analytics for Australian users
Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025
Comms Group posts record March revenue of $5.0 million
Unified Communications

Comms Group posts record March revenue of $5.0 million

Comms Group achieved record March 2025 revenue of $5.0 million, driven by global expansion and major new contract wins across diverse sectors.

By Catherine Knowles • 3 min read • Thu, 17th Apr 2025