Transcription stories
Hands-on review: Samsung Galaxy A57 5G smartphone
Last month
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gaming
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uc
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digital entertainment
Samsung's Galaxy A57 5G gets a slimmer, lighter body, tougher build and longer software support, but the camera and features remain familiar.
Zoom expands agentic AI to automate workplace tasks
Last month
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uc
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cx
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martech
Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.
Wordly adds live AI translation to Microsoft Teams
Last month
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uc
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devops
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digital transformation
Wordly brings live AI captions and audio translation to Microsoft Teams meetings via a simple browser link to cut cross-language friction.
Contented raises NZD $4.1m to fuel AI expansion
Thu, 12th Feb 2026
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crm
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data analytics
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digital transformation
Christchurch AI startup Contented raises NZD $4.1m seed round to grow its meeting-minutes platform and push into Australia, UK and US.
DSi Compliance hires David Whipple to drive US growth
Fri, 6th Feb 2026
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saas
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data protection
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surveillance
DSi Compliance taps former police captain David Whipple to spearhead North American growth and expand DS-Keywords in US law enforcement.
Journalists seek balance as AI adoption grows amid ethical concerns
Fri, 21st Nov 2025
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genai
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ai
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ai ethics & governance
A survey reveals 91% of newsrooms use AI as journalists balance new tech with core skills amid ethical worries and scarce training.
Wasabi & ScorePlay partner to boost AI for sports media
Thu, 23rd Oct 2025
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storage
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cloud storage
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digital media
Wasabi Technologies and ScorePlay partner to offer AI-powered media management and cloud storage, helping sports organisations control and share content more efficiently.
Zoom AI Companion expands integrations & features for productivity
Thu, 10th Jul 2025
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crm
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uc
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document management
Zoom's AI Companion now integrates with 16 apps including ServiceNow and Jira, enhancing productivity by automating tasks within its platform and beyond.
Klearcom launches Verify+ for enhanced global IVR testing
Mon, 28th Apr 2025
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saas
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uc
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devops
Klearcom has launched Verify+, a global solution enabling firms to simulate and test customer service calls in over 100 languages before going live.
Skymel unveils adaptive AI deployment solution, Orchestrator
Mon, 10th Feb 2025
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ai
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software development
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ml
Skymel has unveiled its Orchestrator Agent, a real-time adaptive AI solution set to revolutionise model delivery strategies for organisations.
Trint launches AI Summaries to ease transcript workflow
Fri, 7th Feb 2025
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genai
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ai
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content creation
Trint has launched AI Summaries, a new feature allowing users to create 400-word transcript summaries with one click, enhancing transcription efficiency.
AI data privacy a top concern for 36% of firms, report finds
Sat, 23rd Nov 2024
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data analytics
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it managers
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business communications
A new report reveals that 36% of firms are sharpening their focus on AI data privacy, amid growing concerns for security and customer regulations.
Five9 & Salesforce collaborate on AI solutions for contact centres
Tue, 11th Jun 2024
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uc
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cx
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martech
Five9 and Salesforce have launched a new AI-enhanced integration aimed at revolutionising contact centres. The upgrade promises to boost agent efficiency and customer satisfaction.
UK firms unprepared for 2025 Public Switched Telephone Network shutdown
Mon, 22nd Jan 2024
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cx
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martech
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business continuity
Many UK businesses risk disruption, potentially unprepared for the 2025 switch-off of the Public Switched Telephone Network, despite the urgent need for migration to digital services.
Aircall launches new AI features to increase productivity
Mon, 10th Apr 2023
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ai
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smb
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transcription
Aircall is launching new AI features that provide transcription capabilities for sales and support teams looking to increase performance and productivity.