IT Brief UK - Technology news for CIOs & IT decision-makers

Telephony stories

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Green Insurer teams up with IPI for advanced customer contact services
Today
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chatbots
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wfh
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customer service
Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.
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Peak Insight deploys Webex solution for Opal Packaging Australia
Wed, 18th Oct 2023
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wfh
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contact centre
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it infrastructure
Peak Insight successfully deploys a Webex Calling and Contact Centre solution for Opal Packaging Australia in a significant managed services agreement.
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Why should businesses care about the PSTN/ISDN switch-off?
Thu, 10th Aug 2023
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fibre
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business
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communications
Investing in a solution that can support your telecommunication requirements both now and in the future is crucial.
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WEHI teams up with ALE to deliver flexible working
Thu, 8th Jun 2023
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telephony
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alcatel-lucent enterprise
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communications
During the pandemic, WEHI and ALE collaborated closely to enable flexible and remote working from anywhere, including from home.
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Likewize acquires Optus subsidiary for $200 million and enters 15 year partnership with Optus
Wed, 29th Dec 2021
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telephony
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optus
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partnerships
Likewize acquires Optus subsidiary and secures 15-year partnership, expanding its device insurance services in Australia.
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Considering Microsoft Teams for calling? What you need to know
Tue, 6th Apr 2021
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microsoft
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uc
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microsoft teams
Software-based systems such as Microsoft Teams are a popular choice for businesses needing to replace their business telephony.
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LoopUp appoints Leigh Henderson as director of consulting for Australia
Thu, 28th Jan 2021
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microsoft
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uc
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microsoft teams
As part of his new role, Henderson will oversee the execution of Microsoft Teams cloud telephony deployments, from initial planning to project delivery.
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The ultimate integration - Microsoft Teams and the office phone
Mon, 24th Aug 2020
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uc
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microsoft
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contact centre
Lightwire Business offers a Teams Calling solution that scales without the per-user charge model, making it more cost-effective for businesses.
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8x8 brings enterprise telephony to Microsoft Teams
Fri, 12th Jun 2020
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uc
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microsoft
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contact centre
8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.
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APAC unified comms and IP telephony market on the incline
Tue, 25th Feb 2020
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uc
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frost & sullivan
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telephony
Unified Communications as a Service (UCaaS) and hosted IP telephony in Asia Pacific is growing due to security and reliability concerns, says Frost - Sullivan.
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Businesses wasting money on SIP channels, says Virsae
Wed, 26th Jun 2019
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voip
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uc
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contact centre
Analysis reveals a growing penchant for super-sized SIP trunk groups, indicating a degree of channel over-subscription that leads to associated cost increases.
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Dimension Data joins forces with Taiwan rubber giant
Thu, 13th Jul 2017
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internet
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dimension data
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telephony
Taiwanese rubber giant teams up with Dimension Data to upgrade its Internet telephony infrastructure, aiming to improve efficiency and collaboration.
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Police to launch non-emergency 24/7 phone number
Thu, 2nd Mar 2017
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contact centre
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telephony
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new zealand police
New Zealand to launch new phone number for non-urgent police calls, says Police Minister Paula Bennett.
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NZ Police extend Dimension Data partnership
Wed, 2nd Nov 2016
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dimension data
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communications
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telephony
The extended partnership builds on the work Dimension Data is already doing with NZ Police across networking and other key programmes of work.
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Interactive Intelligence releases communications software in NZ
Wed, 1st Jul 2015
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uc
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telephony
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interactive intelligence
Interactive Intelligence has released its latest customer engagement, unified communications and collaboration cloud services to the ANZ region.
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Toshiba's UC solution wins big
Thu, 16th Apr 2015
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telephony
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toshiba
Toshiba’s UCedge unified communications solution has won a 2015 Unified Communications Product of the Year Award from TMC.
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VoIP: On the rise
Wed, 25th Feb 2015
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uc
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voip
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contact centre
Voice Over Internet Protocol (VoIP) is becoming an increasingly popular choice and is undeniably on the rise in the enterprise and SME space.
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Introducing... VoIPwatch NZ
Wed, 25th Feb 2015
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uc
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voip
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contact centre
Our aim is to be the grand central station of VoIP news, bringing together industry, implementers and end users together in one spot.
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FMG ditches Avaya, chooses Interactive Intelligence
Thu, 5th Feb 2015
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contact centre
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customers
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nz
Interactive Intelligence has announced that it will partner with FMG, New Zealand’s leading rural insurer, to roll out its Customer Interaction Center (CIC) IP communications software suite.
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Double your ROI on unified comms
Tue, 21st Oct 2014
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uc
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jabra
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telephony
Companies investing in unified communications solutions report a tremendous return on investment for their efforts.
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What is Lync’s role in corporate telephony?
Tue, 21st Oct 2014
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microsoft lync
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telephony
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telephonytuesday
What does Lync have to offer for a company striving for an effective corporate telephony strategy?.
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Customer experience key to preventing churn
Tue, 21st Oct 2014
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crm
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contact centre
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cx
Improving customer experience with the contact centre is key to stopping churn, says Zeacom's Dean Hodgson.
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The ever-expanding growth of VoIP
Tue, 21st Oct 2014
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voip
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uc
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contact centre
Cloud is a fashionable buzz word at the moment, regularly thrown round by anyone who’s got two cents to put in on upcoming IT trends.
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Pros and cons of moving your telephony to the cloud
Tue, 21st Oct 2014
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cloud services
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telephony
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telephonytuesday
Every vendor will talk about the flexibility of their systems; most, however, do not provide truly customised services.