Telephony stories

Green Insurer teams up with IPI for advanced customer contact services
Today
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chatbots
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wfh
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customer service
Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.

Peak Insight deploys Webex solution for Opal Packaging Australia
Wed, 18th Oct 2023
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wfh
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contact centre
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it infrastructure
Peak Insight successfully deploys a Webex Calling and Contact Centre solution for Opal Packaging Australia in a significant managed services agreement.

Why should businesses care about the PSTN/ISDN switch-off?
Thu, 10th Aug 2023
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fibre
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business
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communications
Investing in a solution that can support your telecommunication requirements both now and in the future is crucial.

WEHI teams up with ALE to deliver flexible working
Thu, 8th Jun 2023
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telephony
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alcatel-lucent enterprise
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communications
During the pandemic, WEHI and ALE collaborated closely to enable flexible and remote working from anywhere, including from home.

Likewize acquires Optus subsidiary for $200 million and enters 15 year partnership with Optus
Wed, 29th Dec 2021
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telephony
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optus
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partnerships
Likewize acquires Optus subsidiary and secures 15-year partnership, expanding its device insurance services in Australia.

Considering Microsoft Teams for calling? What you need to know
Tue, 6th Apr 2021
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microsoft
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uc
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microsoft teams
Software-based systems such as Microsoft Teams are a popular choice for businesses needing to replace their business telephony.

LoopUp appoints Leigh Henderson as director of consulting for Australia
Thu, 28th Jan 2021
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microsoft
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uc
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microsoft teams
As part of his new role, Henderson will oversee the execution of Microsoft Teams cloud telephony deployments, from initial planning to project delivery.

The ultimate integration - Microsoft Teams and the office phone
Mon, 24th Aug 2020
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uc
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microsoft
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contact centre
Lightwire Business offers a Teams Calling solution that scales without the per-user charge model, making it more cost-effective for businesses.

8x8 brings enterprise telephony to Microsoft Teams
Fri, 12th Jun 2020
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uc
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microsoft
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contact centre
8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.

APAC unified comms and IP telephony market on the incline
Tue, 25th Feb 2020
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uc
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frost & sullivan
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telephony
Unified Communications as a Service (UCaaS) and hosted IP telephony in Asia Pacific is growing due to security and reliability concerns, says Frost - Sullivan.

Businesses wasting money on SIP channels, says Virsae
Wed, 26th Jun 2019
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voip
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uc
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contact centre
Analysis reveals a growing penchant for super-sized SIP trunk groups, indicating a degree of channel over-subscription that leads to associated cost increases.

Dimension Data joins forces with Taiwan rubber giant
Thu, 13th Jul 2017
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internet
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dimension data
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telephony
Taiwanese rubber giant teams up with Dimension Data to upgrade its Internet telephony infrastructure, aiming to improve efficiency and collaboration.

Police to launch non-emergency 24/7 phone number
Thu, 2nd Mar 2017
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contact centre
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telephony
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new zealand police
New Zealand to launch new phone number for non-urgent police calls, says Police Minister Paula Bennett.

NZ Police extend Dimension Data partnership
Wed, 2nd Nov 2016
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dimension data
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communications
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telephony
The extended partnership builds on the work Dimension Data is already doing with NZ Police across networking and other key programmes of work.

Interactive Intelligence releases communications software in NZ
Wed, 1st Jul 2015
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uc
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telephony
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interactive intelligence
Interactive Intelligence has released its latest customer engagement, unified communications and collaboration cloud services to the ANZ region.

Toshiba's UC solution wins big
Thu, 16th Apr 2015
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telephony
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toshiba
Toshiba’s UCedge unified communications solution has won a 2015 Unified Communications Product of the Year Award from TMC.

VoIP: On the rise
Wed, 25th Feb 2015
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uc
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voip
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contact centre
Voice Over Internet Protocol (VoIP) is becoming an increasingly popular choice and is undeniably on the rise in the enterprise and SME space.

Introducing... VoIPwatch NZ
Wed, 25th Feb 2015
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uc
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voip
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contact centre
Our aim is to be the grand central station of VoIP news, bringing together industry, implementers and end users together in one spot.

FMG ditches Avaya, chooses Interactive Intelligence
Thu, 5th Feb 2015
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contact centre
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customers
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nz
Interactive Intelligence has announced that it will partner with FMG, New Zealand’s leading rural insurer, to roll out its Customer Interaction Center (CIC) IP communications software suite.

Double your ROI on unified comms
Tue, 21st Oct 2014
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uc
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jabra
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telephony
Companies investing in unified communications solutions report a tremendous return on investment for their efforts.

What is Lync’s role in corporate telephony?
Tue, 21st Oct 2014
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microsoft lync
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telephony
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telephonytuesday
What does Lync have to offer for a company striving for an effective corporate telephony strategy?.

Customer experience key to preventing churn
Tue, 21st Oct 2014
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crm
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contact centre
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cx
Improving customer experience with the contact centre is key to stopping churn, says Zeacom's Dean Hodgson.

The ever-expanding growth of VoIP
Tue, 21st Oct 2014
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voip
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uc
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contact centre
Cloud is a fashionable buzz word at the moment, regularly thrown round by anyone who’s got two cents to put in on upcoming IT trends.

Pros and cons of moving your telephony to the cloud
Tue, 21st Oct 2014
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cloud services
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telephony
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telephonytuesday
Every vendor will talk about the flexibility of their systems; most, however, do not provide truly customised services.