Telephony stories

Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.

Peak Insight successfully deploys a Webex Calling and Contact Centre solution for Opal Packaging Australia in a significant managed services agreement.

Investing in a solution that can support your telecommunication requirements both now and in the future is crucial.

During the pandemic, WEHI and ALE collaborated closely to enable flexible and remote working from anywhere, including from home.

Likewize acquires Optus subsidiary and secures 15-year partnership, expanding its device insurance services in Australia.

Software-based systems such as Microsoft Teams are a popular choice for businesses needing to replace their business telephony.

As part of his new role, Henderson will oversee the execution of Microsoft Teams cloud telephony deployments, from initial planning to project delivery.

Lightwire Business offers a Teams Calling solution that scales without the per-user charge model, making it more cost-effective for businesses.

8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.

Unified Communications as a Service (UCaaS) and hosted IP telephony in Asia Pacific is growing due to security and reliability concerns, says Frost - Sullivan.

Analysis reveals a growing penchant for super-sized SIP trunk groups, indicating a degree of channel over-subscription that leads to associated cost increases.

Taiwanese rubber giant teams up with Dimension Data to upgrade its Internet telephony infrastructure, aiming to improve efficiency and collaboration.

New Zealand to launch new phone number for non-urgent police calls, says Police Minister Paula Bennett.

The extended partnership builds on the work Dimension Data is already doing with NZ Police across networking and other key programmes of work.

Interactive Intelligence has released its latest customer engagement, unified communications and collaboration cloud services to the ANZ region.

Toshiba’s UCedge unified communications solution has won a 2015 Unified Communications Product of the Year Award from TMC.

Voice Over Internet Protocol (VoIP) is becoming an increasingly popular choice and is undeniably on the rise in the enterprise and SME space.

Our aim is to be the grand central station of VoIP news, bringing together industry, implementers and end users together in one spot.

Interactive Intelligence has announced that it will partner with FMG, New Zealand’s leading rural insurer, to roll out its Customer Interaction Center (CIC) IP communications software suite.

Companies investing in unified communications solutions report a tremendous return on investment for their efforts.

What does Lync have to offer for a company striving for an effective corporate telephony strategy?.

Improving customer experience with the contact centre is key to stopping churn, says Zeacom's Dean Hodgson.

Cloud is a fashionable buzz word at the moment, regularly thrown round by anyone who’s got two cents to put in on upcoming IT trends.

Every vendor will talk about the flexibility of their systems; most, however, do not provide truly customised services.