IT Brief UK - Technology news for CIOs & IT decision-makers

Telephony stories

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Evolve appoints industry veteran Stuart Milroy as Head of Technical Delivery
2 days ago
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project management
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evolve
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telephony
IT industry veteran Stuart Milroy joins Evolve as Head of Technical Delivery, bringing his three decades of experience to refine project management and bolster service delivery.
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Evergreen acquires Digital Origin in UK managed IT services expansion
Last week
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cloud services
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endpoint protection
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edr
In a bid to expand UK presence, IT group Evergreen acquires Milton Keynes-based Digital Origin, marking its second UK market expansion effort after last year's purchase of The Final Step.
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Three reasons contact centres are embracing Open CcaaS
Last month
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crm
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contact centre
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cx
With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.
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Green Insurer teams up with IPI for advanced customer contact services
Mon, 11th Dec 2023
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cloud services
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contact centre
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wfh
Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.
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Peak Insight deploys Webex solution for Opal Packaging Australia
Wed, 18th Oct 2023
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bi
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big data
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contact centre
Peak Insight successfully deploys a Webex Calling and Contact Centre solution for Opal Packaging Australia in a significant managed services agreement.
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Why should businesses care about the PSTN/ISDN switch-off?
Thu, 10th Aug 2023
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business
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telephony
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fibre
Investing in a solution that can support your telecommunication requirements both now and in the future is crucial.
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WEHI teams up with ALE to deliver flexible working
Thu, 8th Jun 2023
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wfh
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partner programmes
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cios
During the pandemic, WEHI and ALE collaborated closely to enable flexible and remote working from anywhere, including from home.
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Netpoleon appoints DJ Lamba as Country Manager
Sat, 6th Aug 2022
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network infrastructure
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telephony
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nz
Netpoleon appoints new Country Manager for NZ and Islands, DJ Lamba, to lead expansion in New Zealand, building teams and partnerships. #technews.
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Likewize acquires Optus subsidiary for $200 million and enters 15 year partnership with Optus
Wed, 29th Dec 2021
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partner programmes
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m&a
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optus
Likewize acquires Optus subsidiary and secures 15-year partnership, expanding its device insurance services in Australia.
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Considering Microsoft Teams for calling? What you need to know
Tue, 6th Apr 2021
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uc
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voip
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microsoft
Software-based systems such as Microsoft Teams are a popular choice for businesses needing to replace their business telephony.
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LoopUp appoints Leigh Henderson as director of consulting for Australia
Thu, 28th Jan 2021
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uc
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voip
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microsoft
As part of his new role, Henderson will oversee the execution of Microsoft Teams cloud telephony deployments, from initial planning to project delivery.
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The ultimate integration - Microsoft Teams and the office phone
Mon, 24th Aug 2020
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uc
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voip
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microsoft
Lightwire Business offers a Teams Calling solution that scales without the per-user charge model, making it more cost-effective for businesses.
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8x8 brings enterprise telephony to Microsoft Teams
Fri, 12th Jun 2020
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uc
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voip
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microsoft
8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.
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APAC unified comms and IP telephony market on the incline
Tue, 25th Feb 2020
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uc
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telephony
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frost & sullivan
Unified Communications as a Service (UCaaS) and hosted IP telephony in Asia Pacific is growing due to security and reliability concerns, says Frost - Sullivan.
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Businesses wasting money on SIP channels, says Virsae
Wed, 26th Jun 2019
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voip
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uc
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contact centre
Analysis reveals a growing penchant for super-sized SIP trunk groups, indicating a degree of channel over-subscription that leads to associated cost increases.
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Dimension Data joins forces with Taiwan rubber giant
Thu, 13th Jul 2017
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partner programmes
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telephony
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telco
Taiwanese rubber giant teams up with Dimension Data to upgrade its Internet telephony infrastructure, aiming to improve efficiency and collaboration.
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Police to launch non-emergency 24/7 phone number
Thu, 2nd Mar 2017
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contact centre
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telephony
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cios
New Zealand Police introduce round-the-clock non-emergency phone service to improve connection and trust with the public.
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NZ Police extend Dimension Data partnership
Wed, 2nd Nov 2016
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dimension data
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telephony
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police
The extended partnership builds on the work Dimension Data is already doing with NZ Police across networking and other key programmes of work.
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Exclusive: ALE outlines plans for ANZ as region becomes global growth engine
Tue, 10th May 2016
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edutech
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nz
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government
Asia Pacific is set to become the growth engine for ALE, with ANZ leading the way, as local companies seize the opportunity to buy business outcomes.
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Brennan IT solution wins superannuation industry award
Wed, 2nd Mar 2016
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cloud services
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printing
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byod
An IT solution by Brennan IT and Local Government Super has won an Excellence award from the Australian Institute of Superannuation Trustees.
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Interactive Intelligence releases communications software in NZ
Wed, 1st Jul 2015
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uc
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telephony
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interactive intelligence
Interactive Intelligence has released its latest customer engagement, unified communications and collaboration cloud services to the ANZ region.
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Toshiba's UC solution wins big
Thu, 16th Apr 2015
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telephony
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toshiba
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retailers
Toshiba’s UCedge unified communications solution has won a 2015 Unified Communications Product of the Year Award from TMC.
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VoIP: On the rise
Wed, 25th Feb 2015
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voip
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uc
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contact centre
Voice Over Internet Protocol (VoIP) is becoming an increasingly popular choice and is undeniably on the rise in the enterprise and SME space.
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Introducing... VoIPwatch NZ
Wed, 25th Feb 2015
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voip
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uc
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contact centre
Our aim is to be the grand central station of VoIP news, bringing together industry, implementers and end users together in one spot.