Green Insurer teams up with IPI for advanced customer contact services
Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.
Peak Insight deploys Webex solution for Opal Packaging Australia
Peak Insight successfully deploys a Webex Calling and Contact Centre solution for Opal Packaging Australia in a significant managed services agreement.
Why should businesses care about the PSTN/ISDN switch-off?
Investing in a solution that can support your telecommunication requirements both now and in the future is crucial.
WEHI teams up with ALE to deliver flexible working
During the pandemic, WEHI and ALE collaborated closely to enable flexible and remote working from anywhere, including from home.
Likewize acquires Optus subsidiary for $200 million and enters 15 year partnership with Optus
Likewize acquires Optus subsidiary and secures 15-year partnership, expanding its device insurance services in Australia.
Considering Microsoft Teams for calling? What you need to know
Software-based systems such as Microsoft Teams are a popular choice for businesses needing to replace their business telephony.
LoopUp appoints Leigh Henderson as director of consulting for Australia
As part of his new role, Henderson will oversee the execution of Microsoft Teams cloud telephony deployments, from initial planning to project delivery.
The ultimate integration - Microsoft Teams and the office phone
Lightwire Business offers a Teams Calling solution that scales without the per-user charge model, making it more cost-effective for businesses.
8x8 brings enterprise telephony to Microsoft Teams
8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.
APAC unified comms and IP telephony market on the incline
Unified Communications as a Service (UCaaS) and hosted IP telephony in Asia Pacific is growing due to security and reliability concerns, says Frost - Sullivan.
Businesses wasting money on SIP channels, says Virsae
Analysis reveals a growing penchant for super-sized SIP trunk groups, indicating a degree of channel over-subscription that leads to associated cost increases.
Dimension Data joins forces with Taiwan rubber giant
Taiwanese rubber giant teams up with Dimension Data to upgrade its Internet telephony infrastructure, aiming to improve efficiency and collaboration.
Police to launch non-emergency 24/7 phone number
New Zealand to launch new phone number for non-urgent police calls, says Police Minister Paula Bennett.
NZ Police extend Dimension Data partnership
The extended partnership builds on the work Dimension Data is already doing with NZ Police across networking and other key programmes of work.
Interactive Intelligence releases communications software in NZ
Interactive Intelligence has released its latest customer engagement, unified communications and collaboration cloud services to the ANZ region.
Toshiba's UC solution wins big
Toshiba’s UCedge unified communications solution has won a 2015 Unified Communications Product of the Year Award from TMC.
VoIP: On the rise
Voice Over Internet Protocol (VoIP) is becoming an increasingly popular choice and is undeniably on the rise in the enterprise and SME space.
Introducing... VoIPwatch NZ
Our aim is to be the grand central station of VoIP news, bringing together industry, implementers and end users together in one spot.
FMG ditches Avaya, chooses Interactive Intelligence
Interactive Intelligence has announced that it will partner with FMG, New Zealand’s leading rural insurer, to roll out its Customer Interaction Center (CIC) IP communications software suite.
Double your ROI on unified comms
Companies investing in unified communications solutions report a tremendous return on investment for their efforts.
What is Lync’s role in corporate telephony?
What does Lync have to offer for a company striving for an effective corporate telephony strategy?.
Customer experience key to preventing churn
Improving customer experience with the contact centre is key to stopping churn, says Zeacom's Dean Hodgson.
The ever-expanding growth of VoIP
Cloud is a fashionable buzz word at the moment, regularly thrown round by anyone who’s got two cents to put in on upcoming IT trends.
Pros and cons of moving your telephony to the cloud
Every vendor will talk about the flexibility of their systems; most, however, do not provide truly customised services.