IT Brief UK - Technology news for CIOs & IT decision-makers

RingCentral stories

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Virtus Health to implement global RingCentral communication platform
4 days ago
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contact centre
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network infrastructure
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big data
Virtus Health plans a 5-year global implementation of the integrated RingCentral communication platform across its 62 sites, aiming to enhance patient experience and reduce business communication costs.
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RingCentral boosts UK healthcare with AI & EHR integrations
This month
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it in healthcare
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ai
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productivity
RingCentral's AI enhancements and EHR integrations bolster UK healthcare, driving up staff productivity and patient satisfaction, whilst streamlining patient engagement and workflows.
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Brits prefer pest infestation over poor customer service, study reveals
Last month
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contact centre
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cx
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martech
Research by AI specialist RingCentral finds 18% of Brits would rather have a household pest problem than engage with corporate customer service, with poor experiences deterring 65% from repeat business.
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RingCentral leads in Gartner's Magic Quadrant for Unified Communications for ninth year
Fri, 8th Dec 2023
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video
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productivity
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collaboration
AI-first global enterprise RingCentral tops Gartner's Magic Quadrant for Unified Communications for 9th consecutive year.
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Alert anxiety hits workers over constant out-of-hours notifications
Thu, 7th Dec 2023
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collaboration
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business
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apps
Out-of-hours notifications are causing 'alert anxiety' in UK workers, with the problem especially acute among younger generations.
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Access4 names Virtual IT Group as its Diamond++ Partner in Australia
Mon, 4th Dec 2023
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voip
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contact centre
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microsoft teams
UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.
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RingCentral predicts key corporate trends for Australia in 2024
Tue, 28th Nov 2023
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data protection
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mobility
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ai
RingCentral's top execs forecast AI, cybersecurity, corporate governance, privacy, and hybrid working to shape Australia's business scene in 2024.
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RingCentral launches all-in-one event solution in Australia & New Zealand
Thu, 16th Nov 2023
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ringcentral
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anz
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analytics
RingCentral debuts its all-in-one event solution, RingCentral Events, in Australia and New Zealand, catering to virtual, onsite, and hybrid events.
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Significant increase in the number of apps at work
Thu, 28th Sep 2023
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ai
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ringcentral
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applications
This is leading to a rise in stress and anxiety in the workplace and the blurring of work-life boundaries for Australian workers.
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This call will be recorded for its business insights
Thu, 6th Jul 2023
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contact centre
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ai
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ringcentral
The speed of artificial intelligence (AI) development - particularly generative AI - has caught most regulators and businesses around the world off guard.
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RingCentral completes global first, rolls out compliant cloud phone services in India
Wed, 5th Jul 2023
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contact centre
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telecommunications
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phone
RingCentral becomes the first global cloud provider to offer fully compliant cloud phone services in India, following regulatory verifications.
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Are your communications just good enough or great?
Thu, 25th May 2023
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voip
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contact centre
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crm
Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.
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RingCentral: Celebrating Five Great Years in Australia
Tue, 28th Mar 2023
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voip
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contact centre
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microsoft teams
Five years ago in March, we established RingCentral in Australia, and the UCaaS landscape was very different to where we are today.
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RingCentral #1 across all use cases in 2021 Gartner report
Fri, 9th Sep 2022
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cloud services
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uc
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voip
Gartner ranks RingCentral #1 for all unified communications use cases in the 2021 Critical Capabilities report.
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Evergreen Shipping Agency rolls out Avaya Cloud Office
Wed, 24th Aug 2022
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crm
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uc
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cx
Evergreen Shipping Agency has achieved record employee engagement and customer service availability through remote work enabled by Avaya technology.
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Digital insight through UCaaS to improve customer experience - RingCentral
Wed, 11th May 2022
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crm
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contact centre
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cx
The introduction of UCaaS is revolutionizing customer service, providing greater visibility and reporting on call status and metrics.
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RingCentral & Vodafone launch UC solution in Hong Kong, Singapore
Wed, 9th Feb 2022
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voip
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contact centre
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uc
Vodafone Business and RingCentral team up to offer unified communications package with video phones and 5G in Asia, UK, and Europe.
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RingCentral and Mitel enter strategic partnership to enrich cloud comms
Thu, 6th Jan 2022
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contact centre
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partner programmes
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mitel
RingCentral and Mitel have partnered to offer a migration path to RingCentral's cloud communications platform for Mitel's global customer base.
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RingCentral survey reveals how Aussie workers feel about hybrid and remote working
Tue, 7th Dec 2021
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wfh
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ringcentral
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remote working
Australian workers anxious about returning to the office, while business leaders support hybrid and remote working, says a study by RingCentral.
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RingCentral unveils new Microsoft Teams enhancements and BYOC
Fri, 19th Nov 2021
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uc
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voip
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microsoft
Global enterprise cloud communications provider RingCentral has unveiled a new set of phone capabilities to the Microsoft Teams platform.
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RingCentral powers hybrid workforces of the future with latest updates
Fri, 1st Oct 2021
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wfh
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ringcentral
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virtual meeting
RingCentral introduces new features for RingCentral MVP to address challenges faced by workers in a hybrid world.
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Maintaining a customer-centric organisation in an increasingly digital world
Wed, 22nd Sep 2021
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crm
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uc
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contact centre
The shift to digital channels and remote collaboration is creating challenges for organisations. Key questions and solutions are explored in this article.
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Five must-haves for unified communications to bridge the gaps in a hybrid workplace
Mon, 28th Jun 2021
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voip
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contact centre
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uc
Despite the benefits of remote work, the office will continue to play a key role in how businesses operate in the future.
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Having a healthy company culture could mean success during COVID-19
Fri, 13th Nov 2020
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wfh
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ringcentral
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remote working
Creating frequent opportunities for social and professional remote interactions leads to a more engaged, productive workforce, says new study.