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Process automation Stories - Page 3

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Process automation stories

AnywhereNow teams with Meridian IT on Microsoft Teams
Software-as-a-Service

AnywhereNow teams with Meridian IT on Microsoft Teams

Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Ataccama names Systemation Benelux distributor for AI push
Hybrid Cloud

Ataccama names Systemation Benelux distributor for AI push

More local support is being lined up for firms in Belgium, the Netherlands and Luxembourg as AI projects intensify scrutiny of data quality.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AI transforms CX to go beyond the chatbot
Digital Transformation

AI transforms CX to go beyond the chatbot

Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.

By Anthony Caruana • 4 min read • Last week
ADP expands AWS tie-up to boost AI in HR & payroll
Software-as-a-Service

ADP expands AWS tie-up to boost AI in HR & payroll

The payroll group will move core systems to AWS, aiming to speed AI features and reduce manual work across HR and tax platforms.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Smartsheet names new APAC & Japan leaders as AI use surges
Software-as-a-Service

Smartsheet names new APAC & Japan leaders as AI use surges

Rising AI use and customer growth across the region have prompted a leadership shake-up as Smartsheet expands in Asia-Pacific and Japan.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Globality launches autonomous sourcing platform Glo 2.0
Digital Transformation

Globality launches autonomous sourcing platform Glo 2.0

Procurement teams could run far more sourcing events without extra staff as the new system cuts six- to 10-week exercises to days.

By Sofiah Nichole Salivio • 4 min read • Last week
Appian names Asia Pacific award winners in Australia
Digital Transformation

Appian names Asia Pacific award winners in Australia

The awards highlight how insurers, agencies and police are using process software to cut delays, clear backlogs and save staff time.

By Sean Mitchell • 4 min read • Last week
S-Docs adds AI tools for regulated Salesforce workflows
Document Management

S-Docs adds AI tools for regulated Salesforce workflows

Regulated Salesforce users can now start document creation and e-signature in AI assistants while approvals and audit trails stay inside Salesforce.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Software sellers lag buyers on self-serve digital sales
Software-as-a-Service

Software sellers lag buyers on self-serve digital sales

Routine software purchases are still bogged down by high-touch sales processes, even though most buyers would happily check out online.

By Karen Joy Bacudo • 4 min read • Last week
Tech Mahindra launches AWS centre to scale agentic AI
Manufacturing

Tech Mahindra launches AWS centre to scale agentic AI

The launch targets firms struggling to move AI from pilots into production, with a first UK deployment reporting efficiency gains of about 40%.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Rydoo brings expense approvals into Claude & ChatGPT
Software-as-a-Service

Rydoo brings expense approvals into Claude & ChatGPT

Finance teams can now approve claims and query spending inside Claude and ChatGPT, as Rydoo's connector cuts switching between systems.

By Karen Joy Bacudo • 3 min read • This month

Stories from Other Regions

Process automation stories

Lendi lifts loan lodgement with AI agents & Twilio
Digital Transformation

Lendi lifts loan lodgement with AI agents & Twilio

Home loan applicants are reaching loan lodgement 2.5 times faster after Lendi Group linked AI agents to Twilio's platform.

By Karen Joy Bacudo • 4 min read • Last week
Pronto adds AI tools to Xi ERP as it marks 50 years
Robotics

Pronto adds AI tools to Xi ERP as it marks 50 years

Built-in generative, predictive and agentic features aim to cut manual work and sharpen forecasting for more than 1,500 Pronto Xi users.

By Sean Mitchell • 4 min read • Last week
New Zealand firms turn to AI for productivity gains
Customer Relationship Management

New Zealand firms turn to AI for productivity gains

Pressure to lift output is pushing Kiwi businesses to embed AI in daily communications, with labour productivity up to 40% below peers.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Fragmented finance systems are hiding your biggest problem in plain sight
Digital Transformation

Fragmented finance systems are hiding your biggest problem in plain sight

Manual reconciliation, compliance gaps and duplicate payments are draining growing firms as disconnected finance tools hide spend until month-end.

By Tanu Kaushik • 5 min read • Last week
Australian firms lose time to repetitive admin work
Software-as-a-Service

Australian firms lose time to repetitive admin work

Businesses risk wasting money on AI unless they first tackle the repetitive admin that is draining skilled staff time across departments.

By Sofiah Nichole Salivio • 5 min read • This month
WiseTech widens access to Evergreen eBills of Lading
Supply Chain

WiseTech widens access to Evergreen eBills of Lading

Shippers and banks using WiseTech's network can now access Evergreen's electronic Bills of Lading within existing workflows, cutting delays.

By Sean Mitchell • 4 min read • This month
Raiz cuts account opening times with Alkami platform
Digital Transformation

Raiz cuts account opening times with Alkami platform

Members now open and fund accounts far faster as Raiz slashed online onboarding from up to nine days to about four minutes.

By Karen Joy Bacudo • 4 min read • This month