Natural language processing (NLP) stories - Page 23
Unity4 and Daisee partner to automate CX quality management
Mon, 31st Aug 2020
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Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.
GCloud updates capabilities with Anthos enhancements
Mon, 31st Aug 2020
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Google Cloud has announced improvements for hybrid compatibility, services, development, migration and identity security with updates to Anthos.
AWS Contact Lens for Connect set to arrive in ANZ
Mon, 27th Jul 2020
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The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.
ASC launches compliance recording solution for Teams
Tue, 12th May 2020
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Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.
Chch voicemail-to-text startup eyes global market
Tue, 11th Feb 2020
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The Christchurch-based SaaS company with 2500 active users is looking to expand to Australia, the UK, the USA and Canada by November this year.
Nine reasons to launch an intelligent chatbot
Wed, 20th Nov 2019
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Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.
Nuance releases med-tech speech recognition in Aus
Tue, 20th Aug 2019
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Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.
Gartner’s top 10 data and analytics trends for 2019
Mon, 18th Feb 2019
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Data is the fuel for the modern world, and analytics the engine. Gartner has compiled the top 10 trends to watch this year.
How Tableau aims to make data analytics more accessible
Thu, 14th Feb 2019
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Tableau Software announced the general availability of Ask Data, which leverages the power of natural language processing.
ABBYY brings AI to Quanton’s RPA solutions
Thu, 14th Feb 2019
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Quanton partners with ABBYY to enhance RPA solutions with AI, offering Kiwi organisations advanced tools for intelligent automation and content processing.
The AI difference: How chatbots gain and retain customers
Thu, 17th May 2018
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Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.
How AI is changing marketing exponentially - Gartner
Wed, 16th May 2018
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AI is set to revolutionise marketing, offering real-time personalisation and conversational experiences at scale, according to a report from Gartner.
NLP ready to roll into home and work
Mon, 26th Mar 2018
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UC consultant Ian Darby recently ended up in San Jose where natural language processing (NLP) was a hot topic. Here is his take on the Next Big Thing.
Microsoft reaches historic AI milestone in Chinese-English language translation
Tue, 20th Mar 2018
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Microsoft claims a historic breakthrough in AI, achieving human-level parity in translating Chinese news into English. Yet, challenges remain.
Callaghan Innovation awards R&D grant to AI startup
Wed, 7th Mar 2018
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New Zealand conversational AI startup Ambit secures the Callaghan Innovation R&D Growth Grant, enabling acceleration of its cutting-edge research.
Gartner’s ten predictions for smartphone AI developments
Mon, 8th Jan 2018
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Gartner predicts smartphone AI will evolve into personalised companions by 2022, with 80% of devices boasting on-device AI, up from 10% in 2017.
AWS brings Alexa to the enterprise with Alexa for Business
Fri, 1st Dec 2017
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The new AWS service makes it easy for companies to voice-enable their offices with Alexa, giving workers an intelligent assistant.
Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons
Fri, 20th Oct 2017
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Lifebroker and Jade Software launch Alfred, Australia's first life insurance comparison chatbot on Facebook Messenger, offering 24/7 real-time quote services.
Spark Digital new head of marketing a 'real coup'
Fri, 23rd Jan 2015
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Mark Redgrave's appointment as Spark Digital's new marketing chief heralds a major win, armed with prolific international and tech expertise.