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Millennials Stories - Page 4

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Millennials stories

UK shoppers want AI for deliveries but demand transparency & choice
Customer Experience

UK shoppers want AI for deliveries but demand transparency & choice

UK shoppers want AI for real-time delivery tracking and returns but demand transparency and human support for trust and control over choices.

By Sean Mitchell • 3 min read • Sat, 6th Dec 2025
UK shoppers want AI for delivery but not to replace people
Customer Experience

UK shoppers want AI for delivery but not to replace people

UK shoppers favour AI for delivery tracking and returns but insist it should support, not replace, human customer service roles in retail.

By Shannon Williams • 3 min read • Thu, 4th Dec 2025

Global Stories

Millennials stories

Generational split widens over cards, wallets & checkout
Digital Transformation

Generational split widens over cards, wallets & checkout

Younger shoppers embrace digital wallets and self-checkouts as older customers stick with cards and staff, widening a payments generation gap.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
US holiday shoppers rein in spending amid pressure
Data Analytics

US holiday shoppers rein in spending amid pressure

US holiday shoppers to rein in festive spending as 60% say financial strain will curb gift budgets, new national survey data shows.

By Sean Mitchell • 4 min read • Thu, 8th Jan 2026
Australians turn Boxing Day focus to essentials, safety
Phishing

Australians turn Boxing Day focus to essentials, safety

Australians are reshaping Boxing Day, prioritising essentials, thrift and online safety over impulse spending amid cost-of-living strain.

By Sean Mitchell • 4 min read • Fri, 26th Dec 2025
Explainer: Oscars to stream on YouTube after long TV era
Digital Transformation

Explainer: Oscars to stream on YouTube after long TV era

The Oscars will leave traditional TV for a free global YouTube livestream from 2029, ending decades of broadcast dominance on ABC.

By Sean Mitchell • 8 min read • Tue, 23rd Dec 2025
AI-backed Triple Zero, 111 calls win public support
Data Protection

AI-backed Triple Zero, 111 calls win public support

Most Australians and New Zealanders back AI to boost Triple Zero and 111 call handling, though doubts remain over agencies' data use.

By Sean Mitchell • 4 min read • Thu, 11th Dec 2025
Australians lose AUD $432 each on fake online tickets
Payment Technologies

Australians lose AUD $432 each on fake online tickets

One in five Australians has been duped by fake online tickets, losing an average AUD $432 as scams surge ahead of the busy summer events season.

By Melvin Hipolito • 5 min read • Thu, 11th Dec 2025
One in three Australians open to AI shopping assistants
Fintech

One in three Australians open to AI shopping assistants

One in three Australians are ready to let AI shop on their behalf, but fears over fraud, control and bad purchases still loom large.

By Sean Mitchell • 4 min read • Mon, 8th Dec 2025
Website accessibility barriers drive UK shoppers to abandon sales
Customer Experience

Website accessibility barriers drive UK shoppers to abandon sales

Accessibility barriers cause 57% of UK shoppers, including 76% with disabilities, to abandon online purchases during key sales like Black Friday and January sales.

By Melania Watson • 3 min read • Tue, 2nd Dec 2025

Stories from Other Regions

Millennials stories

US travellers trust AI for trip ideas, not payments
Data Protection

US travellers trust AI for trip ideas, not payments

US travellers embrace AI to plan and compare trips but still prefer to handle bookings and payments themselves amid trust and security concerns.

By Karen Joy Bacudo • 4 min read • Sat, 17th Jan 2026
Indian banks pivot loyalty points to travel experiences
Fintech

Indian banks pivot loyalty points to travel experiences

Indian banks are overhauling loyalty schemes, swapping cashback for travel, lounges and lifestyle perks to lure Gen Z and affluent cardholders.

By Karen Joy Bacudo • 4 min read • Fri, 16th Jan 2026
AI & value reshape 2026 guest engagement in hospitality
Data Analytics

AI & value reshape 2026 guest engagement in hospitality

AI-driven personalisation and shifting notions of value will set the pace for hospitality guest engagement in 2026, Paytronix predicts.

By Catherine Knowles • 5 min read • Fri, 16th Jan 2026
Australian employers chase hybrid skills & purpose
Data Analytics

Australian employers chase hybrid skills & purpose

Australian employers sharpen hiring for hybrid digital-ESG skills as workers prioritise flexibility, purpose and growth over pay.

By Shannon Williams • 4 min read • Tue, 9th Dec 2025
Canadians embrace AI to plan smarter travel & stretch budgets
Risk & Compliance

Canadians embrace AI to plan smarter travel & stretch budgets

Nearly half of Canadian travellers now use AI tools to plan trips, helping them avoid the US and stretch budgets amid rising costs and global uncertainties.

By Jake MacAndrew • 3 min read • Fri, 5th Dec 2025
A human revival: Will 2026 redefine work as we know it?
Data Analytics

A human revival: Will 2026 redefine work as we know it?

In 2026, HR technology, blending AI, data, and culture, promises to transform work by making it more human, connected and measurable than ever before.

By Tom Short • 6 min read • Sat, 29th Nov 2025
Australian workers lack AI support as job security fears grow
Artificial Intelligence

Australian workers lack AI support as job security fears grow

Seven in ten Australian workers feel unprepared for AI at work, with most employers failing to offer training amid growing job security fears.

By Catherine Knowles • 3 min read • Fri, 28th Nov 2025