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Tendfor updates Teams customer service with AI tools
Unified Communications

Tendfor updates Teams customer service with AI tools

AI-driven oversight and call handling could help organisations keep customer service consistent as Teams becomes their main workspace.

By Joseph Gabriel Lagonsin • 4 min read • This month
Zoom launches ZoomMate AI tool for workplace tasks
Customer Relationship Management

Zoom launches ZoomMate AI tool for workplace tasks

The new service links meetings with enterprise systems, letting users trigger workflows and draft documents without switching apps.

By Mark Tarre • 4 min read • This month
Microsoft adds agentic Copilot tools to Outlook inbox
Robotic Process Automation

Microsoft adds agentic Copilot tools to Outlook inbox

Inbox and calendar chores could now be automated for Outlook users, though some Copilot tools remain limited to Frontier testers on Windows and the web.

By Sean Mitchell • 4 min read • Thu, 30th Apr 2026
Q4 launches AI-native CRM for investor relations teams
Customer Relationship Management

Q4 launches AI-native CRM for investor relations teams

Investor relations teams could cut admin time as Q4’s new system turns meeting notes, reports and contact searches into AI chat tasks.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 29th Apr 2026
Dropbox launches three ChatGPT apps for workflow control
Software-as-a-Service

Dropbox launches three ChatGPT apps for workflow control

Users can now manage files, search workplace data and schedule meetings without leaving ChatGPT, as Dropbox ties three tools into the interface.

By Mark Tarre • 3 min read • Wed, 22nd Apr 2026
Dropbox launches three apps inside ChatGPT for work
Storage

Dropbox launches three apps inside ChatGPT for work

Workers can now search files, share links and manage calendars in ChatGPT as Dropbox widens its push into AI office tools.

By Sofiah Nichole Salivio • 3 min read • Sat, 18th Apr 2026
Eptura expands Microsoft 365 workplace tools for firms
Unified Communications

Eptura expands Microsoft 365 workplace tools for firms

Large employers can now handle desk and room bookings in Outlook and Teams as Eptura deepens its Microsoft 365 integration.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
Workday unveils Sana, an AI hub for HR, finance & apps
Digital Transformation

Workday unveils Sana, an AI hub for HR, finance & apps

Workday launches Sana, a conversational AI hub to search, act and automate workflows across its HR, finance tools and third-party apps.

By Mark Tarre • 5 min read • Wed, 18th Mar 2026
BriefCatch buys WordRake tech to expand legal editing
Physical Security

BriefCatch buys WordRake tech to expand legal editing

BriefCatch acquires WordRake's core tech and 12 US patents, aiming to fuse document-level and in-line legal editing in one platform.

By Sofiah Nichole Salivio • 3 min read • Sat, 14th Feb 2026
AI transforms cold email into a high-precision channel
Digital Transformation

AI transforms cold email into a high-precision channel

The era of mass cold outreach is ending as Google and Yahoo implement aggressive technical mandates and AI-driven inbox filtering systems.

By Sofiah Nichole Salivio • 4 min read • Thu, 5th Feb 2026
Litera unveils hybrid AI upgrade for Kira contract tool
Software-as-a-Service

Litera unveils hybrid AI upgrade for Kira contract tool

Litera launches a hybrid AI upgrade for its Kira contract tool, promising 90%+ accuracy and new generative features planned for 2026.

By Kaleah Salmon • 3 min read • Fri, 30th Jan 2026
Summize raises USD $50m to grow AI contract platform
Unified Communications

Summize raises USD $50m to grow AI contract platform

Summize raises USD $50m to accelerate its AI-powered contract platform, targeting rapid expansion across the UK and US legal markets.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
Avalara launches Avi AI agents for secure automated tax compliance
Encryption

Avalara launches Avi AI agents for secure automated tax compliance

Avalara unveils Avi, a network of AI agents offering secure, automated tax compliance with human oversight and enterprise-grade security.

By Melvin Hipolito • 4 min read • Tue, 4th Nov 2025

Stories from Other Regions

Microsoft Outlook stories

Litera One boosts workflows at US law firm with AI
Document Management

Litera One boosts workflows at US law firm with AI

US firm Hand Arendall Harrison Sale reports faster drafting and fewer support calls after adopting Litera One and its Lito AI legal agent.

By Catherine Knowles • 4 min read • Thu, 12th Mar 2026
Litera adds Midpage research to Lito in Microsoft 365
Robotic Process Automation

Litera adds Midpage research to Lito in Microsoft 365

Litera is embedding Midpage's US legal research in Lito inside Microsoft 365, uniting drafting, review and case law in one workflow.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Mar 2026
New Zealand Police cuts case times to hours with automation
Data Analytics

New Zealand Police cuts case times to hours with automation

New Zealand Police has cut case processing times from two weeks to under four hours using Appian's automation platform, enhancing efficiency and service.

By Sean Mitchell • 3 min read • Tue, 2nd Dec 2025
The partner's edge: Why client service, not just software, will define nextgen law firms
Generative AI

The partner's edge: Why client service, not just software, will define nextgen law firms

Nextgen law firms will thrive by embedding AI into existing workflows, making client service a core discipline beyond just software tools.

By Avaneesh Marwaha • 5 min read • Tue, 25th Nov 2025