MaxContact stories
Stable call centre KPIs mask growing customer anger
Last month
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uc
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cx
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martech
UK contact centres keep KPIs steady, but MaxContact warns a growing perception gap as frustrated customers switch providers in droves.
AI-fuelled bank scams rise, impersonating officials with ease
Fri, 31st Jan 2025
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physical security
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ai
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identity theft
A recent report reveals that criminals are increasingly employing artificial intelligence to enhance bank scams, making them harder to detect.