Knowledge Management stories
Basware unveils global expansion plans after bookings surge by 52%
Following a 52% surge in bookings, global AP automation leader Basware reveals expansive growth strategy, with a firm focus on AI innovation, customer growth, and fraud prevention.
AI reshaping knowledge management for optimal asset use
Putting data in the right context makes it more useful, and AI and technologies like cognitive search can streamline this process.
Asia Pacific retail banks show growing interest in Generative AI
Asia Pacific retail banks are showing increased interest in Generative AI, with 41% planning to invest, indicates an IDC report.
Conversational AI expected to transform banking sector, claims Amelia survey
Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.
Knowby Pro 4.0: Revolutionizing knowledge management with enhanced user experience
Knowby Pro 4.0, a game changer in knowledge management, promises enhanced user experience with a new web interface.
47% digital workers struggle for information to be effective: Gartner
Digital workplace leaders can implement shared applications and practices to drive better business outcomes, Gartner reveals.
Black & White Engineering Expands Global Team with 93 New Hires
Engineering firm Black and White Engineering is expanding its workforce, having experienced a 34% increase in staffing over the past year.
Starmind appoints Michelle Chen as board of directors
Tech executive, Michelle Chen, joins board of directors at Starmind, bringing experience in growing companies globally, including Uber and Typeform.
Syniti updates Knowledge Platform with cloud-based version
Building on the existing platform, the company is introducing the fully cloud-based version of Syniti Advanced Data Migration, now called Syniti Migrate.
Zoho Corp launches new e-learning tool, TrainerCentral
Zoho launches TrainerCentral, a new business division aimed at filling the gap in the e-learning market and helping trainers create online courses.
Kiwi tech stories: How one change helped retail crime intelligence platform Auror to win the market
One of Auror’s biggest challenges was the decision to re-platform its software solution after only a couple of years into its business.
Nitro report suggests poor document workflows hurt knowledge workers
Flawed doc workflows hike stress, risk jobs, Nitro study warns.
Millions wasted on poor knowledge management solutions
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
Ngā Pae o te Māramatanga empowers Māori cultural research
NPM unveils nine initiatives to boost Māori research, targeting areas like digital platforms and climate response.
Insurance systems provider EIS partners with Microsoft Bot Framework
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
Letter from the editor: Changing of the guard and on to newer, more exciting things
KP is the new editor for bizEDGE, and would like to share her thoughts on the direction she wants the site to head in.
Zendesk announcing machine learning-powered knowledge management solution
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.
A loyal customer
In monetary terms, IDC figures show the potential small business market (1-99 employees) for IT vendors in New Zealand is expected to reach $NZ1.07 billion in 2009.
GeekGirl on best practice and benchmarking
Companies are being encouraged to let their staff create a community of practice (CoP) to drive best practice and innovation in the workplace.
Service with a smile
Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.
So you’ve been asked to do an interview
Listen up: Here are five questions you have to answer before you open your mouth for an interview.