IT support stories
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Five things we all hate about IT at work
Last month
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ai
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it support
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onboarding
Endless projects, slow responses, and first-day IT hiccups—office workers reveal their top five frustrations with workplace IT.
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New report shows DMARC enforcement gap in NZ & Australia
Last month
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email security
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phishing
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smx
A new report by SMX highlights a DMARC enforcement gap in New Zealand and Australia, exposing both public and private sectors to increased email-based cyber threats.
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Nexthink study: BSOD affects 1 in 200 devices daily
Last month
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personal computing devices
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hardware
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peripherals
Nexthink's analysis reveals that 1 in 200 devices suffers a daily blue screen of death (BSOD) issue, with nearly half of these crashes being preventable.
![Story image](../../../../../uploads/story/2024/08/01/preview_techday_80593123cb4502d19175.webp)
Cybercriminals exploit CrowdStrike outage with fake support sites
Last month
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malware
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cybersecurity
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aviation
Cybercriminals capitalised on a CrowdStrike Falcon outage by creating over 180 fake support websites, targeting 8.5 million affected devices worldwide.
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Konica Minolta report reveals 2024 Australian IT trends
Wed, 24th Jul 2024
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data protection
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digital transformation
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partner programmes
Konica Minolta Australia's 2024 IT trends report has revealed that 68% of C-suite execs focus on operational efficiency.
![Story image](../../../../../uploads/story/2024/07/05/preview_techday_1f31fe1c437cb1e1ee19.webp)
ManageEngine report reveals split in AI adoption among UK IT pros
Fri, 5th Jul 2024
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ai security
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ai
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service management
ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.
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Cloud4 reports 20% turnover boost after cyber security pivot
Thu, 13th Jun 2024
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advanced persistent threat protection
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apm
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cybersecurity
Cloud4's strategic shift to cyber security boosts turnover by nearly 20 percent, reaching GBP £1.1 million for 2024. New products and partnerships fuel growth.
![Story image](../../../../../uploads/story/2024/06/12/preview_techday_06fb47f51f157fa5e37e.webp)
Ricoh partners with Rimini Street for Oracle system support
Wed, 12th Jun 2024
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ricoh
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oracle
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printing
Ricoh partners with Rimini Street to support and protect its Oracle systems, aiming to optimise current systems while exploring a next-gen ERP strategy.
![Story image](../../../../../uploads/story/2024/06/11/preview_techday_af9cf6d0ca85e1c7b27b.webp)
HID launches InvoTech Cloud for uniform management revolution
Tue, 11th Jun 2024
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healthtech
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it support
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hospitals
HID has launched InvoTech Cloud, a cloud-based solution designed to revolutionise uniform management in hotels and hospitals by offering real-time inventory insights.
![Story image](../../../../../uploads/story/2024/05/09/preview_img-V7zPycVOstlq1wSzJ1MQ2Xl5.webp)
Enhance the human connection in IT support services with AI
Thu, 9th May 2024
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data privacy
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ai
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rimini street
Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.
![Story image](../../../../../uploads/story/2024/04/29/preview_img-ungV4ClMYT8058jjOWNyQyCN.webp)
ControlUp enhances Edge DX to optimise digital employee experience
Mon, 29th Apr 2024
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hcm
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digitisation
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it management
ControlUp has boosted its ControlUp Edge DX system with advanced user dashboards, employee sentiment surveys and a AI-based chatbot, aiming to optimise IT management.
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Regatta Group boosts digital transformation with Nexer support deal
Mon, 1st Apr 2024
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digital transformation
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data analytics
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erp
The Regatta Group extends its partnership with Nexer for ongoing Microsoft Dynamics 365 support and optimisation, following a five-year multimillion-pound digital overhaul across 16 nations.
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Cybersecurity alerts surge 37% for UK SMBs in a year
Fri, 29th Mar 2024
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advanced persistent threat protection
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ai
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cybersecurity
UK small and medium-sized businesses (SMBs) experience a 37% surge in cybersecurity alerts, prompting a race against time as security professionals scramble to tackle daily threats, reveals Censornet.
![Story image](../../../../../uploads/story/2024/03/28/preview_Kevin_Sanders.webp)
Technical education: shaping the workforce for the better
Thu, 28th Mar 2024
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data privacy
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cybersecurity
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it support
N3i champions T Level students to combat digital sector skills shortage, as the company advocates for technical education to future-proof the rapidly evolving tech industry.
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Google & Malaysia unite for AI development & public service advances
Thu, 21st Mar 2024
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edutech
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data analytics
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ai
Google pairs up with the Malaysian Government to launch two major projects aimed at fostering AI skills among the youth and enhancing public service using cutting-edge cloud tools, aligning with the MADANI Economy Framework.
![Story image](../../../../../uploads/story/2024/03/07/preview_img-B14j1OErwG0MPDSo9aAfokMB.webp)
Google launches Cybersecurity Certificate in Australia amid talent gap
Thu, 7th Mar 2024
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data analytics
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martech
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software development
Amid a significant talent gap, Google has launched its Cybersecurity Certificate in Australia to equip around 40,000 individuals with vital cybersecurity skills, in response to a 23% increase in cybercrime incidents.
![Story image](../../../../../uploads/story/2024/03/04/preview_img-zHFkcBPc24XBdLa4U5xB2e6L.webp)
Yellow.ai unveils Email Automation feature for streamlined support
Mon, 4th Mar 2024
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cx
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martech
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cdp
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
![Story image](../../../../../uploads/story/2024/02/26/preview_img-Xd4j3zFKSK4r8aou3SQsAiwT.webp)
GoTo unveils AI assistant to transform IT management
Mon, 26th Feb 2024
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it support
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data collection
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it management
GoTo debuts GoPilot, an innovative AI assistant for its GoTo Resolve service, designed to automate diagnostics and streamline IT operations.
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MSPs are waiting – so why is it so hard to ask for help
Tue, 20th Feb 2024
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network infrastructure
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partner programmes
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managed services
Despite the known benefits of seeking aid from MSPs, many in IT remain reluctant due to fears of vulnerability, independence, loss of control, and rejection.
![Story image](../../../../../uploads/story/2024/01/25/preview_img-L7ssK5u6NZVA26NyihtakWG8.webp)
Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Fri, 26th Jan 2024
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uc
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data analytics
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rpa
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.