IT Brief UK - Technology news for CIOs & IT decision-makers

IT support stories

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Regatta Group boosts digital transformation with Nexer support deal
Last week
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big data
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digital transformation
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bi
The Regatta Group extends its partnership with Nexer for ongoing Microsoft Dynamics 365 support and optimisation, following a five-year multimillion-pound digital overhaul across 16 nations.
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Cybersecurity alerts surge 37% for UK SMBs in a year
Last month
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advanced persistent threat protection
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ai
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cybersecurity
UK small and medium-sized businesses (SMBs) experience a 37% surge in cybersecurity alerts, prompting a race against time as security professionals scramble to tackle daily threats, reveals Censornet.
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Technical education: shaping the workforce for the better
Last month
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cybersecurity
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it support
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skills gap
N3i champions T Level students to combat digital sector skills shortage, as the company advocates for technical education to future-proof the rapidly evolving tech industry.
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Google & Malaysia unite for AI development & public service advances
Last month
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edutech
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bi
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big data
Google pairs up with the Malaysian Government to launch two major projects aimed at fostering AI skills among the youth and enhancing public service using cutting-edge cloud tools, aligning with the MADANI Economy Framework.
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Google launches Cybersecurity Certificate in Australia amid talent gap
Last month
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big data
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bi
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data analytics
Amid a significant talent gap, Google has launched its Cybersecurity Certificate in Australia to equip around 40,000 individuals with vital cybersecurity skills, in response to a 23% increase in cybercrime incidents.
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Yellow.ai unveils Email Automation feature for streamlined support
Last month
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cx
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martech
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cdp
Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.
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GoTo unveils AI assistant to transform IT management
Mon, 26th Feb 2024
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it support
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data collection
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it management
GoTo debuts GoPilot, an innovative AI assistant for its GoTo Resolve service, designed to automate diagnostics and streamline IT operations.
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MSPs are waiting – so why is it so hard to ask for help
Tue, 20th Feb 2024
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managed services
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network management
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partner programmes
Despite the known benefits of seeking aid from MSPs, many in IT remain reluctant due to fears of vulnerability, independence, loss of control, and rejection.
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Scotland's COPFS boosts IT operations with Freshworks' Freshservice
Fri, 26th Jan 2024
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big data
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voip
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bi
Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.
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GitLab unveils GitLab 16.8 with GCP Secret Manager support & Workspaces availability
Wed, 24th Jan 2024
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app development
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devops
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apm
GitLab rolls out GitLab 16.8 featuring Google Cloud Platform Secret Manager support, Maven dependency proxy for faster builds, and the general availability of Workspaces.
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Kinetic IT secures major government contract for digital transformation
Thu, 18th Jan 2024
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network management
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digital transformation
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cybersecurity
Australia's Kinetic IT lands a $23 million three-year contract with the Federal Department of Infrastructure, set to support nationwide digital transformation with new tech services.
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Norton launches all-in-one cybersecurity solution for NZ small businesses
Thu, 28th Sep 2023
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advanced persistent threat protection
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email security
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cybersecurity
Norton unveils cybersecurity service, Norton Small Business, designed to protect NZ's small firms from online attacks.
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Travel Counsellors introduces Freshworks AI-powered chatbots
Thu, 24th Aug 2023
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cx
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martech
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contact centre
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
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47% digital workers struggle for information to be effective: Gartner
Thu, 11th May 2023
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productivity
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workplace
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gartner
Digital workplace leaders can implement shared applications and practices to drive better business outcomes, Gartner reveals.
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How augmented reality technology can tackle the skills gap
Thu, 1st Dec 2022
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it training
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vr
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onboarding
Prioritising the use of AR can help training and staff onboarding and offers a long-term business solution to closing skills gaps.
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Green Light appoints new NZ Business Development Manager
Fri, 28th Oct 2022
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managed services
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partner programmes
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it support
Green Light has hired Kumar Swaminathan as the new Business Development Manager for New Zealand, praising his professional network and skills.
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Neo4j announces service delivery alliance with Deloitte
Wed, 15th Jun 2022
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network infrastructure
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network management
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data science
Neo4j has announced a service delivery alliance with Deloitte Consulting Southeast Asia for a range of services to customers within the region.
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TeamViewer launches ANZ Regional office in Adelaide
Mon, 11th Apr 2022
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software
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digitalisation
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it support
TeamViewer is launching its new Australia and New Zealand office in Adelaide, coinciding with the company's 10th anniversary in the country.
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Likewize acquires Optus subsidiary for $200 million and enters 15 year partnership with Optus
Wed, 29th Dec 2021
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partner programmes
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m&a
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optus
Likewize acquires Optus subsidiary and secures 15-year partnership, expanding its device insurance services in Australia.
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Sophos reveals malicious tactics of AvosLocker ransomware
Fri, 24th Dec 2021
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malware
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firewall
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ransomware
Sophos research reveals how AvosLocker ransomware exploits AnyDesk to launch attacks, bypassing security controls.
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Tech support scams are the number 1 phishing threat - report
Thu, 28th Oct 2021
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email security
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phishing
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cybersecurity
Tech support scams are the top phishing threat to consumers, according to a report by NortonLifeLock's global research team.
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Unplanned outages cause Kiwibank to go offline for second time in three days
Mon, 6th Sep 2021
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kiwibank
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it support
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banking industry
The latest issue comes after planned maintenance on Kiwibank’s IT systems in the early hours of Sunday morning.
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90% of workers require more IT support when remote working
Sat, 27th Mar 2021
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wfh
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remote working
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it departments
The role of the IT department is becoming increasingly important, with new research finding 90% of workers needing more IT support when working from home.
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IT leaders rehash remote work tools for long-term prosperity - LogMeIn study
Thu, 11th Mar 2021
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wfh
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cybersecurity
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remote working
The security and scalability of software and tools used to support remote working is being called into question by many IT leaders.