IT service management (ITSM) stories - Page 7
SolarWinds announces first ITSM data centre in Australia
Wed, 15th Mar 2023
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SolarWinds has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds Service Desk customers.
Ivanti named leader in the 2022 Gartner Magic Quadrant
Fri, 4th Nov 2022
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Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.
Eradicating ‘App Fatigue’ and retention problems through implementing no-code ITSM
Fri, 23rd Sep 2022
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Almost always, simplicity is best. Intuitive designs and practical workflows are the keys to preventing fatigue.
Video: 10 Minute IT Jams - Introducing Servicely
Wed, 31st Aug 2022
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Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.
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SmartBear appoints Anthony Bryce as product management vice president
Fri, 26th Aug 2022
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Jim Wu and Anthony Bryce have been hired as AI and data science VP and product management VP, respectively, at SmartBear Innovation Labs.
IT service teams still struggling two years into pandemic
Fri, 29th Apr 2022
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Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.
Airwallex makes key leadership hires, growing US team
Wed, 9th Feb 2022
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Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company’s presence in the US.
Empired wins $59M, multi-year contract with Water Corporation
Wed, 2nd Feb 2022
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Empired lands AU$59m contract with Water Corporation for digital workplace and infrastructure managed services.
Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
Mon, 13th Sep 2021
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ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.
Ivanti launches IT service desk integration with Citrix Workspace
Wed, 16th Jun 2021
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Service desk and IT teams can now create and manage service requests and incidents within the Citrix Workspace console.
Transitioning from ITIL v3 certification to ITIL 4
Thu, 8th Apr 2021
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ITIL v3 exams and training will soon be discontinued as AXELOS transitions to ITIL 4. Find out how to update your certification.
Ivanti extends ESM automation capabilities with latest additions
Fri, 27th Nov 2020
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Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.
Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
IT service management remains effective in remote working environments - survey
Mon, 20th Jul 2020
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72% of IT professionals say IT service management remains effective in remote working, according to a survey by ManageEngine.
Video: 10 Minute IT Jams - Who is LogicMonitor?
Thu, 11th Jun 2020
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TechDay's new 10 Minute IT Jams series interviews Harry Guy about LogicMonitor, a SaaS-based infrastructure monitoring firm with its APAC hub in Sydney.
IT services industry to have a 'dismal' 2020
Mon, 11th May 2020
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New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.
Axios Systems bolsters University of Canterbury's IT service management
Thu, 26th Mar 2020
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The University of Canterbury has replaced its IT service management software to address inefficiencies and improve user experience.@axiossystems.
ManageEngine expands ESM capabilities for on-premise environments
Thu, 10th Oct 2019
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ManageEngine enhances ServiceDesk Plus with new capabilities, enabling departments to create individual service desks and streamline service management.
Interview: Ivanti 'gets serious' about Kiwi market
Fri, 8th Sep 2017
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After opening its first NZ office and signing Duo, Ivanti’s Michael Bosnar outlines his plans and the security and ITAM opportunities for resellers.
emt Distribution adds Matrix42 to cyber security portfolio
Wed, 5th Jul 2017
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emt Distribution partners with Matrix42, enhancing cyber security with advanced workspace management tools in ANZ.