IT service management (ITSM) stories

Freshworks appoints Murali Swaminathan as CTO, bringing over 30 years of software engineering experience to lead its global technology and innovation strategy.

Microsoft patched 88 security flaws in October's Patch Tuesday, including seven critical and ten zero-day vulnerabilities.

Optus, partnering with Devo Technology, launches a new Managed Threat Monitoring Service to bolster cybersecurity for enterprise clients using AI and real-time analytics.

Qualys launches TruRisk Eliminate, a novel solution aimed at addressing cybersecurity vulnerabilities without solely relying on patching, enhancing protection.

ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.

A new OTRS study reveals 60% of executives now prioritise workflow automation to scale businesses, with a significant rise in global adoption.

Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.

SolarWinds unveils a generative AI engine, SolarWinds AI, set to enhance IT operations by prioritising privacy, security, and reliability, starting with its Service Desk.

Tanium teams up with ServiceNow to launch transformative IT and security solutions, enhancing real-time data management and reducing risks for enterprises.

SolarWinds challenges traditional IT service management (ITSM) consultancy models with a free online evaluation tool aimed at unlocking the full potential of ITSM without extra costs or manpower needs.

Australia's IT solutions provider, Atturra, has achieved Cisco's prestigious Gold Provider status, reflecting its high proficiency in Cisco-powered managed services and reinforcing its competitive global standing.

CIH Solutions partners with WCG to implement the Halo ITSM platform, promising enhanced IT services efficiency and modernisation across Midlands' education sector.

Reveille Software launches Reveille Sentry for Microsoft Teams, providing unparalleled visibility into user activity and aiding in the management and security across multiple ECM platforms.

SolarWinds prepares for EMEA Partner Summit 2024 in Lisbon, aiming at networking, learning and celebrating successes with regional partners from February 19 to 23.

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

IT software giant SolarWinds lavished with industry-wide accolades, highlighting the firm's commitment to provide unique solutions for increasingly complex digital landscapes.

Delinea boosts its Privileged Access Management platform with over 400 integrations, bolstering cybersecurity.

ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.

Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks’ IT service management solution.

Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.