ITSM / IT service management stories
ControlUp's new ITSM Connector integrates with ServiceNow for enhanced digital workflow
ControlUp launches its ITSM Connector which integrates with ServiceNow, aiming to enhance digital workflows and resolve IT issues before users notice them.
Village Roadshow Group strengthens customer experience using Freshworks
Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks’ IT service management solution.
Konica Minolta Australia launches Insight Hub for enhanced IT services
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
SolarWinds report reveals ITSM could save 23 hours a week
SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.
Bitkub Exchange selects Freshworks to boost customer support
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
Xalient launches next-generation AIOps platform Martina 2.0
The platform gives the benefit of real-time monitoring, anomaly detection and behavioural analysis for optimal user experience.
SolarWinds announces first ITSM data centre in Australia
SolarWinds has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds Service Desk customers.
Ivanti named leader in the 2022 Gartner Magic Quadrant
Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.
Eradicating ‘App Fatigue’ and retention problems through implementing no-code ITSM
Almost always, simplicity is best. Intuitive designs and practical workflows are the keys to preventing fatigue.
IT service teams still struggling two years into pandemic
Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.
Airwallex makes key leadership hires, growing US team
Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company’s presence in the US.
Empired wins $59M, multi-year contract with Water Corporation
Empired lands AU$59m contract with Water Corporation for digital workplace and infrastructure managed services.
Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.
Ivanti launches IT service desk integration with Citrix Workspace
Service desk and IT teams can now create and manage service requests and incidents within the Citrix Workspace console.
Transitioning from ITIL v3 certification to ITIL 4
ITIL v3 exams and training will soon be discontinued as AXELOS transitions to ITIL 4. Find out how to update your certification.
Ivanti extends ESM automation capabilities with latest additions
Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.
Freshworks named in fourth Magic Quadrant this year
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
IT service management remains effective in remote working environments - survey
72% of IT professionals say IT service management remains effective in remote working, according to a survey by ManageEngine.
IT services industry to have a 'dismal' 2020
New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.
Axios Systems bolsters University of Canterbury's IT service management
The University of Canterbury has replaced its IT service management software to address inefficiencies and improve user experience.@axiossystems.
ManageEngine expands ESM capabilities for on-premise environments
ManageEngine's ServiceDesk Plus adds ESM, unifying service desks for businesses with new on-premise features.
Interview: Ivanti 'gets serious' about Kiwi market
After opening its first NZ office and signing Duo, Ivanti’s Michael Bosnar outlines his plans and the security and ITAM opportunities for resellers.
YOU'RE INVITED: Fresh way to master IT service management
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.
Why stakeholder collaboration is key to your cloud success
However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.