Iain Banks stories
Iain Banks was a novelist known for his imaginative and thought-provoking storytelling. Exploring stories tagged with his name offers readers insight into complex characters and narratives that challenge conventional thinking.
Although recent stories under this tag discuss topics like AI and customer service, weaving in themes of transformation and adaptation resonates with the broader human experience Banks often explored. Delving into this tag invites readers to reflect on change and innovation through both literary and real-world lenses.
Will AI mean the end of the road for my customer service career?
Mon, 24th Nov 2025
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cx
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martech
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ai
AI is transforming customer service careers, shifting roles from routine tasks to strategic, empathy-driven jobs enriched by data and technology.
Ventrica invests GBP £4.2 million to boost CX with Zendesk
Fri, 6th Jun 2025
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digital transformation
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cx
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martech
Ventrica has launched Ventrica Digital with a GBP £4.2 million investment to enhance customer experience using Zendesk's platform and services over three years.
Human customer service drives loyalty & up to GBP £100 spend
Mon, 5th May 2025
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
Labour government's AI budget sparks efficiency debate
Fri, 28th Mar 2025
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digital transformation
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ai
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data governance
The government's budget plan to integrate AI into public services has ignited debate over its potential to improve efficiency while preserving human empathy.