IT Brief UK - Technology news for CIOs & IT decision-makers
United Kingdom

Global Stories

Hello helpdesk: Is it time to step up service levels where it matters most?
Helpdesk

Hello helpdesk: Is it time to step up service levels where it matters most?

As Australian IT departments anchor their operations around service desks, it may be time to enhance service levels with unified endpoint management solutions.

By Angsuman Hazarika • 4 min read • Tue, 7th Aug 2018
ManageEngine survey reveals analytics tools 'critical' in IT services
Data Analytics

ManageEngine survey reveals analytics tools 'critical' in IT services

More than 85% of IT service management users believe increased analytics use would enhance service delivery, according to a survey from ManageEngine.

By Sara Barker • 2 min read • Mon, 31st Oct 2016
Grumpy tech guy: Welcome to Transylvanian tech support hell
Unified Communications

Grumpy tech guy: Welcome to Transylvanian tech support hell

Frustrated by a phone glitch, a journalist's call to tech support takes a bizarre turn as he's connected to a call centre in Transylvania.

By Patrick Pilcher • 4 min read • Tue, 13th Sep 2016
Landesk looks to expand NZ reseller base
Helpdesk

Landesk looks to expand NZ reseller base

Landesk is seeking more resellers in New Zealand as it looks to expand its market presence, says Andrew Souter, Landesk ANZ country manager.

By Catherine Knowles • 4 min read • Fri, 16th Jan 2015
Local IT provider partners with Maori tribe to improve healthcare services
Health Technologies

Local IT provider partners with Maori tribe to improve healthcare services

K&L partners with Ngati Porou to boost East Coast health services, bringing local IT solutions and 24/7 support to Maori healthcare.

By Shannon Williams • 3 min read • Wed, 5th Nov 2014
Are Kiwi firms exposing sensitive data to help desks?
Data Analytics

Are Kiwi firms exposing sensitive data to help desks?

A New Zealand IT specialist is warning Kiwis phoning cloud software helpdesks that they may expose their data to unnecessary risk.

By Staff Writer • 2 min read • Wed, 2nd Oct 2013
Web Drive to gain 9300 domains in Hosting Direct deal
Edge Computing

Web Drive to gain 9300 domains in Hosting Direct deal

Web Drive's Open Host to acquire 9,300 domains and 4,000 hosting customers from Hosting Direct, as HD shifts its focus to data centre and ISP connectivity.

By Mike Borgfeldt • 2 min read • Fri, 13th Jul 2012
Choosing an outsourcing partner
Data Protection

Choosing an outsourcing partner

New Zealand's SMEs are increasingly outsourcing IT support for better efficiency and savings. What should they consider when choosing a partner?.

By Staff Writer • 6 min read • Thu, 1st Sep 2011
Cold calling scam targeting Kiwis
Malware

Cold calling scam targeting Kiwis

NetSafe warns New Zealanders of a growing cold calling scam where fraudsters impersonate IT support to plant malware or charge for fake fixes.

By Staff Writer • 2 min read • Thu, 28th Oct 2010
Major outage strikes Orcon
Helpdesk

Major outage strikes Orcon

Orcon faces a second major network outage today, following an initial disruption this morning caused by a power issue with a third-party vendor.

By Staff Writer • 2 min read • Tue, 5th Oct 2010