Genesys stories
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Genesys reports $1.5 billion in revenue with 40% growth
Thu, 13th Jun 2024
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hyperscale
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uc
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public cloud
Genesys reports a stellar Q1 FY2025 with annual recurring revenue surpassing USD$1.5 billion, driven by demand for its AI-powered Genesys Cloud platform.
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AI seen as key to tackling customer churn in Australian firms
Fri, 24th May 2024
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data analytics
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uc
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cx
Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.
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Genesys & ServiceNow join forces to revolutionise customer service
Tue, 14th May 2024
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uc
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cx
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martech
AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.
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ServiceNow commits to value creation with GenAI at Knowledge 2024
Tue, 14th May 2024
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uc
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it in manufacturing
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digital transformation
ServiceNow demonstrated its commitment to leading digital transformation at the Knowledge 2024 conference, unveiling expanded generative AI capabilities, new partnerships and purpose-focused solutions for manufacturing.
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AWS unveils new serverless innovations for enhanced data management
Thu, 30th Nov 2023
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digital transformation
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uc
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hyperscale
Amazon Web Services has rolled out three new serverless innovations for superior data management, promising simpler and faster scalability.
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Genesys Cloud CX grows revenue over 50% year-over-year
Tue, 5th Sep 2023
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uc
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cx
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martech
Genesys was also recognised as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service, positioned highest for ability to execute.
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Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ
Tue, 9th May 2023
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uc
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it industry
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nz
Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.
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Genesys unveils strategic collaboration agreement with AWS
Thu, 12th Jan 2023
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uc
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hyperscale
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public cloud
The partnership aims to empower organisations to accelerate their digital transformation and cloud customer experience strategies.
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Genesys appoints Olivier Jouve as new Chief Product Officer
Fri, 9th Dec 2022
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cx
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uc
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martech
Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.
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Genesys named cloud contact centre leader by Frost & Sullivan
Wed, 30th Nov 2022
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uc
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cx
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martech
Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both CX and EX.
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Spark migrates to Genesys Cloud CX contact centre platform
Mon, 17th Oct 2022
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uc
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cx
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martech
Spark wanted its contact centre technology to support its vision for customer service: frontline teams able to shift to where demand is most significant.
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Genesys appoints Kim Duncan as New Zealand partner account director
Fri, 26th Aug 2022
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uc
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contact centre
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nz
Genesys appoints Kim Duncan as New Zealand Partner Account Director, responsible for expanding partner ecosystem and strengthening alliances.
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Genesys optimises customer journeys with new solution
Thu, 16th Jun 2022
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crm
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uc
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data analytics
Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.
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Frost & Sullivan recognises Genesys as leader in new reports
Mon, 23rd May 2022
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data analytics
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uc
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martech
Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.
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8x8 and Genesys partner with product integration for CX
Thu, 14th Apr 2022
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crm
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uc
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cx
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.
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8x8 and Genesys collaborate on customer service solution
Wed, 13th Apr 2022
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crm
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uc
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cx
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
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Study reveals the new standard for customer experience
Fri, 18th Mar 2022
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uc
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crm
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cx
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
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Genesys raises $580 million in funding at $21 billion valuation
Thu, 9th Dec 2021
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crm
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uc
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data analytics
Genesys has announced a $580 million round of funding to accelerate the company's leadership in the Experience as a Service market globally.
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Businesses prioritise friendliness over function in CX journey - Genesys report
Tue, 30th Nov 2021
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crm
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uc
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cx
58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.
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Genesys and Google Cloud extend partnership, build future of digital customer service
Tue, 16th Nov 2021
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crm
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uc
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data analytics
Genesys and Google Cloud have expanded their partnership to connect customer support and experiences in a digital world.