Forrester Research stories

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

ResMed partners with BillingPlatform to automate billing, aiming to reduce manual processes and revenue leakage as their subscription offerings expand globally.

Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.

BillingPlatform has been named a Leader in the 2024 Gartner Magic Quadrant for Recurring Billing Applications, securing the top spot for Ability to Execute.

IBM Cloudability has been named a leader in cloud cost management by Forrester Research, excelling in 20 of 25 criteria within the Q3 2024 Forrester Wave report.

Enterprises are prioritising security over digital transformation as cybercrime's global cost approaches USD $9.5 trillion. Is crowdsourced security the answer?.

Radware unveils new cloud services, DNSaaS and NoKey, enhancing security and performance for organisations, offering greater control over digital assets.

Forrester's 2024 emerging tech report highlights genAI for visual content and language, TuringBots, and IoT security as top investments with a 2-year benefit horizon.

Chargebee has named Brian Clark as President of Go-to-Market and Andrew Sherwood as SVP of Global Sales, aiming to capitalise on the booming USD $1.5 trillion subscription economy.

Claroty has been recognised as a 'Strong Performer' in Forrester's OT Security Solutions report, excelling in strategy and key operational categories.

BillingPlatform has clinched the title of Best Subscription Billing Solution of 2024 by the SIIA CODiE Awards, marking its second consecutive win.

Averlon has come out of stealth mode, securing USD $8 million to advance its AI-driven cloud security platform, backed by Voyager Capital and others.

Forrester's new report shows 44% of global telecom leaders plan private 5G networks, yet only 34% are advanced. Industry maturity is essential.

Global IT service industry expenditure is set to reach $2 trillion in five years, though several obstacles may hamper growth, according to a new Forrester report.

An independent Forrester Consulting study reveals AI translation service, DeepL, can boost efficiency and save millions for global organisations, highlighting the strategic importance of translation in business growth.

Cybersecurity firm Radware clinches a contract to deliver advanced DDoS protection to an unmentioned Asian tax authority, in an aim to uphold national economic interests and fortify tech infrastructure.

Cybersecurity firm Radware introduces a new Bot Manager to proactively mitigate advanced bot attacks whilst ensuring genuine user experience.

Ardonagh Advisory adopts Mendix's low-code platform, aiming to quicken digital projects and refine customer experiences six times faster than traditional development.

Adyen, a global fintech platform, has ranked highest overall in Forrester's Wave Merchant Payment Providers report for Q1 2024, affirming its innovative approach towards payment solutions.