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Customer Support stories

Fuse brings AI support in-house on NVIDIA hardware
Data Privacy

Fuse brings AI support in-house on NVIDIA hardware

The shift could sharpen customer service and cut costs as the UK supplier moves its app-based support onto open-weight models on NVIDIA hardware.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Global Stories

Customer Support stories

Genesys expands AI engineers to speed customer rollouts
Digital Transformation

Genesys expands AI engineers to speed customer rollouts

By tackling integration and governance hurdles, the new engineering model aims to help enterprises move agentic AI customer service projects into production faster.

By Mara Sugue • 4 min read • Today
Vasion opens London headquarters to boost UK growth
Document Management

Vasion opens London headquarters to boost UK growth

The move gives 500 UK and Ireland customers a local support base as Vasion looks to turn document automation demand into regional sales growth.

By Mara Sugue • 4 min read • 2 days ago
Oracle NetSuite launches SuiteSkills AI tools for customers
Data Analytics

Oracle NetSuite launches SuiteSkills AI tools for customers

More than 13,000 customers can now use the new tools to analyse data and trigger actions in NetSuite while keeping permissions unchanged.

By Mara Sugue • 4 min read • Last week
Zoom pushes AI tools to drive work from talk to tasks
Customer Relationship Management

Zoom pushes AI tools to drive work from talk to tasks

The push could help firms cut time spent on follow-up work as Zoom expands from meetings into AI tools for tasks, search and customer support.

By Mara Sugue • 4 min read • Last week
Zendesk launches AI agents for employee service tasks
Human Capital Management

Zendesk launches AI agents for employee service tasks

Early users have already logged 6 million workflow runs, as the new tools aim to cut internal support delays across IT, HR and workplace teams.

By Sofiah Nichole Salivio • 3 min read • Last week
Meta survey finds most Asia-Pacific small firms use AI
Data Privacy

Meta survey finds most Asia-Pacific small firms use AI

The findings suggest many smaller firms are already using AI to lift productivity, but training costs and know-how remain major barriers.

By Karen Joy Bacudo • 4 min read • Last week
NetSuite showcases AI tools for ERP workflows & finance
Data governance

NetSuite showcases AI tools for ERP workflows & finance

Local businesses may have to wait for broader access, as NetSuite's AI features are already live in North American NetSuite Next environments.

By Karen Joy Bacudo • 5 min read • Last week
Codebridge launches shvydko.ai for software decisions
Enterprise Resource Planning

Codebridge launches shvydko.ai for software decisions

Interest is rising in AI tools for business software as Codebridge's new product turns text into structured decisions for developers.

By Sofiah Nichole Salivio • 3 min read • Last week

Stories from Other Regions

Customer Support stories

Shoppers prefer AI for research but want humans for issues
Generative AI

Shoppers prefer AI for research but want humans for issues

Confidence drops sharply when AI enters checkout and delivery, with most shoppers still wanting a person to sort late, damaged or wrong orders.

By Karen Joy Bacudo • 4 min read • Today
Australian energy retailers turn to AI to cut costs
Digital Transformation

Australian energy retailers turn to AI to cut costs

With household power bills still under strain, retailers are automating routine queries to lower service costs without sacrificing human support.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Thought Industries launches Lens AI knowledge platform
Enterprise Resource Planning

Thought Industries launches Lens AI knowledge platform

Enterprises could cut misleading AI replies as the beta tool checks conflicting product and customer knowledge before answers reach users.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Kudosity opens RCS testing for Australian businesses
Application Programming Interface

Kudosity opens RCS testing for Australian businesses

Australian businesses can now prepare for richer customer messages as mobile networks inch towards wider RCS availability, with SMS fallback still available.

By Sean Mitchell • 4 min read • 4 days ago
Businesses exhaust options over suspended Meta accounts
Facebook

Businesses exhaust options over suspended Meta accounts

Hundreds of businesses say they are still trapped in Meta's appeals maze, with some spending money and months before accounts were restored.

By Ke-Xin Li • 5 min read • Last week
AI opens new export opportunities for Philippines firms
Manufacturing

AI opens new export opportunities for Philippines firms

A skills shortage could slow Philippine firms' push to use AI in services, even as export-oriented sectors eye higher-value work and new revenue streams.

By Sofiah Nichole Salivio • 3 min read • Last week
Marklo raises USD $5 million for Shopify marketing platform
Artificial Intelligence

Marklo raises USD $5 million for Shopify marketing platform

The new funding will help Marklo expand its beta and product team as Shopify brands seek faster campaign planning with fewer staff.

By Karen Joy Bacudo • 4 min read • Last week
Qualcom appoints Sergii Khaliman as IT Field Engineer
Network Infrastructure

Qualcom appoints Sergii Khaliman as IT Field Engineer

Customers across Northern Ireland will get faster on-site IT support as the firm expands its field engineering resource.

By Sofiah Nichole Salivio • 2 min read • Last week