Customer Support stories

LearnUpon launches LearnUpon Anywhere, allowing organisations to integrate training modules directly into their digital platforms for seamless customer education.

Cohesity has revealed its secret behind customer success: leveraging AI to revolutionise data management and cybersecurity, ensuring cyber resilience.

TELUS International and Local Measure have launched TELUS Expert Messaging, an AI-powered, asynchronous tool that redefines customer service by eliminating wait times.

StorMagic appoints Susan Odle as Chief Growth Officer to spearhead enterprise sales amidst its SvHCI market launch. Odle to develop key strategies.

Life360 suffers major data breach exposing personal information of 442,519 users. API flaw also affects Tile, leading to sensitive data theft and extortion attempt.

Ricoh has earned the 'Gold Provider' status from Cisco in the Asia-Pacific, highlighting its prowess in managed services and Cisco solutions, boosting its role in digital transformation for SMBs.

AI can significantly enhance contact centre performance by providing real-time guidance, sentiment analysis, task automation, and interaction summaries, leading to improved customer service and agent satisfaction.

Rimini Street’s CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.

Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.

ServiceNow and Boomi ally to boost AI-driven customer experiences, following ServiceNow's impressive Q2 revenue of USD $2.63 billion and a 6.8% stock surge.

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DeepL unveils an advanced language model for superior translations and editing, setting new industry standards and offering businesses unmatched efficiency.

Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.

Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.

Trust is paramount in the crypto world. Exchanges must earn it through robust security, user education, and transparency to ensure a safe investment environment.

Siemens has unveiled a new 6,000 sq metre Center of Competence for Data Centers in Chennai, India, targeting APAC's booming market projected to hit USD $75 billion by 2025.

Leaseweb has launched a cost-effective Public Cloud service that is 30% cheaper than competitors, offering flexible, transparent pricing and robust performance.

Brightcove partners with FrightPix to launch a free ad-supported streaming service focused on horror, thriller, and true crime content in the US.

Sendbird launches an AI chatbot for Shopify, powered by GPT-4o, enabling 4.6 million merchants to enhance customer interactions with no-code integration.

Unit4 launches Success4U to optimise ERPx deployment, promising reduced costs and improved user experience through its 'Land, Adopt, Expand' strategy.