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Ray White upgrades contact centre with AI oversight
Unified Communications

Ray White upgrades contact centre with AI oversight

Supervisors can now target call reviews and coaching more quickly as the 110-agent unit adds transcripts, scorecards and compliance tools.

By Raphael Veloso • 4 min read • Yesterday
Bybit launches global campaign to broaden financial platform
Fintech

Bybit launches global campaign to broaden financial platform

Users can now access stocks, gold and foreign exchange alongside crypto as the exchange pushes into payments, wealth and AI tools.

By Karen Joy Bacudo • 4 min read • Yesterday
Europe lags in AI adoption as customer service gains
Software-as-a-Service

Europe lags in AI adoption as customer service gains

European customer service teams trail global AI uptake, but those already using it say it is helping them handle more enquiries with existing staff.

By Sean Mitchell • 4 min read • Yesterday
Security Journey launches AI training for wider workforce
Data Protection

Security Journey launches AI training for wider workforce

Widening AI use across office teams is leaving many firms exposed to security and governance risks, the company says.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Business AI spending rises 406% at Revolut Business
Software-as-a-Service

Business AI spending rises 406% at Revolut Business

Companies are treating AI like a recurring operating cost, with monthly business spending up 406% and average outlay far above retail users.

By Karen Joy Bacudo • 4 min read • 3 days ago
Freshworks expands Freddy AI with email & workflows
Software-as-a-Service

Freshworks expands Freddy AI with email & workflows

Support teams will soon be able to build AI workflows from plain language, as Freshworks broadens Freddy AI into email and live service-desk guidance.

By Sofiah Nichole Salivio • 4 min read • Last week
Are Australian organisations adopting AI faster than they are building workforce capability?
Data Analytics

Are Australian organisations adopting AI faster than they are building workforce capability?

While most firms already use AI tools, many are failing to train staff or tighten governance, widening a costly capability gap.

By Steve Evans • 4 min read • Last week
Flam raises USD $40 million in QED-led funding round
Software-as-a-Service

Flam raises USD $40 million in QED-led funding round

The cash will fund research, product expansion and overseas sales as the San Francisco-based company grows beyond 100 enterprise customers.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Australian consumers ditch AI chats over memory gaps
Customer Relationship Management

Australian consumers ditch AI chats over memory gaps

Nearly seven in 10 Australians walk away from AI service chats when bots fail to recall earlier exchanges, a Twilio survey finds.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Manitowoc puts customer support front & centre at JDL
Fleet Management

Manitowoc puts customer support front & centre at JDL

French crane owners will see new service tools and extra support as Manitowoc expands its aftersales push at JDL EXPO in France.

By Sofiah Nichole Salivio • 4 min read • Last week

Stories from Other Regions

Customer Support stories

US consumers demand flexible bill payments as strain grows
Fintech

US consumers demand flexible bill payments as strain grows

More than three in five bill payers want control over payment timing, as 59% lack enough savings to cover a USD $1,000 emergency.

By Karen Joy Bacudo • 4 min read • 4 days ago
2degrees returns to pre-tax profit after merger push
Network Infrastructure

2degrees returns to pre-tax profit after merger push

The telecoms group's annual revenue climbed 5.5% to USD $1.46 billion as integration costs eased and enterprise wins lifted growth.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Bybit launches AI chat assistant for trading & support
Fintech

Bybit launches AI chat assistant for trading & support

Users can now place trades and raise support requests in one chat, as the exchange rolls out a separate AI sub-account for safer automation.

By Karen Joy Bacudo • 3 min read • 5 days ago
Salesforce unveils Koa CRM reasoning model on NVIDIA
Software-as-a-Service

Salesforce unveils Koa CRM reasoning model on NVIDIA

The model is already being piloted by customers as Salesforce pushes AI deeper into CRM workflows with fewer errors and more control.

By Sean Mitchell • 4 min read • Last week
Samsung brings One UI 9 to Galaxy S26 in Australia
Malware

Samsung brings One UI 9 to Galaxy S26 in Australia

Australian Galaxy S26 owners will gain Samsung's latest AI tools and tighter privacy controls from late September.

By Sean Mitchell • 3 min read • Last week
2degrees wins Canstar small business telecoms award
Customer Experience

2degrees wins Canstar small business telecoms award

Business customers are rewarding simpler billing and support, with 2degrees taking Canstar's small business telecoms prize for a fifth time in six years.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Zendesk launches specialised AI agents for commerce
Digital Transformation

Zendesk launches specialised AI agents for commerce

Australian retailers are set to benefit as Zendesk's new tools aim to settle orders, returns and refunds with fewer hand-offs.

By Joseph Gabriel Lagonsin • 5 min read • Last week