Customer service stories - Page 13

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.

BeyondTrust, the specialists in intelligent identity and access security, have announced the company has achieved ISO 27001:2022 certification.

The new solution empowers enterprises to achieve sustainability goals through a lower-carbon emissions alternative to transport IT purchases.

BotPenguin's AI Chatbots offer personalized communication and integrations to enhance customer engagement and business operations.

Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.

According to the company, this recent achievement reaffirms Interactive's position as a key player in the technology solutions domain.

Ken Dixon, CEO of Tillman FiberCo LLC, joins Qrypt as an advisor. Qrypt offers quantum-secure encryption solutions for telecommunications.

atNorth appoints Erling Gudmundsson as COO, strengthening its leadership team for sustainable digital infrastructure growth.

Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.

Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.

Australia's telcos achieve record-low complaint rates, with just three complaints per 10,000 services in operation.

Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.

Ascensos is using Calabrio ONE to schedule 2,500 agents at seven contact centre locations in the United Kingdom, Romania, Turkey, and South Africa.

Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.

To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.

By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.

Most business leaders expect to adopt generative AI within the next three years to enhance productivity and customer service.

TCF Telecommunications Dispute Resolution appoints Barry Jordan as chair of new-look board overseeing revamped dispute resolution scheme.

Australians prefer traditional banks over digital-only, in large part due to the ability to speak to a bank teller face-to-face.

Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.