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Customer Journey stories

UK manufacturers see AI as key to customer loyalty
Customer Relationship Management

UK manufacturers see AI as key to customer loyalty

Cybersecurity fears remain a key hurdle as most UK manufacturers race to use AI to improve service, fulfilment and retention.

By Sofiah Nichole Salivio • 4 min read • Today
B2B firms favour sales over brand building in survey
B2B Marketing

B2B firms favour sales over brand building in survey

Most UK B2B leaders now say tight budgets make it harder to justify marketing that does not directly generate leads or revenue.

By Sean Mitchell • 4 min read • Today
Centeca launches ChatGPT plugin for UK car listings
Software-as-a-Service

Centeca launches ChatGPT plugin for UK car listings

The tool could steer shoppers straight to independent dealers, as AI searches reshape how UK buyers find and finance cars online.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Why the physical dealership Is the next frontier of digital transformation
Customer Relationship Management

Why the physical dealership Is the next frontier of digital transformation

Dealerships risk stale pricing and wasted staff hours unless digital systems reach the forecourt, where paper labels still lag behind live data.

By Andrew Wood • 5 min read • 3 days ago
Reach Studios launches AI retail event in Sheffield
Digital Transformation

Reach Studios launches AI retail event in Sheffield

Free invitation-only access will let northern merchants hear from Google Cloud and Trustpilot on how AI is reshaping online sales in Sheffield.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
AutoTalker launches digital vehicle pricing for dealers
Digital Signage

AutoTalker launches digital vehicle pricing for dealers

Dealers could cut pricing errors and save staff time as live vehicle data replaces paper cards across showrooms and forecourts.

By Sofiah Nichole Salivio • 4 min read • Last week

Global Stories

Customer Journey stories

Bir teams up on QR ordering & tipping in Azerbaijan
Software-as-a-Service

Bir teams up on QR ordering & tipping in Azerbaijan

Din ers in Azerbaijan will soon be able to scan, order, pay and tip in one go as hospitality firms adopt a shared QR system.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Talkdesk launches branch tool for banks & credit unions
Fintech

Talkdesk launches branch tool for banks & credit unions

Banks could use the new tool to give branch staff a fuller customer history, reducing repeated questions and improving advice on complex issues.

By Karen Joy Bacudo • 3 min read • Yesterday
For sensitive health categories, eCommerce can remove more than just the checkout queue
Customer Experience

For sensitive health categories, eCommerce can remove more than just the checkout queue

Discreet packaging, clearer product information and easier repeat ordering are helping buyers of continence products avoid embarrassment and confusion.

By Liz Anieto • 4 min read • Yesterday
World Cup fraud shifts to verified accounts & withdrawals
Gaming

World Cup fraud shifts to verified accounts & withdrawals

Operators faced a 38% rise in suspicious withdrawals as World Cup fraud shifted from sign-ups to verified accounts, SEON said.

By Sean Mitchell • 4 min read • 2 days ago
returns experience drives online shoppers away, study finds
Customer Experience

returns experience drives online shoppers away, study finds

Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
How social advertising is becoming a source of customer intelligence
Data Protection

How social advertising is becoming a source of customer intelligence

Real-time audience data from Facebook and Instagram is helping firms spot changing preferences and steer marketing, service and product decisions.

By Mark Tarre • 5 min read • Last week

Stories from Other Regions

Customer Journey stories

Frost Bank lifts digital account openings with Blend
Data Analytics

Frost Bank lifts digital account openings with Blend

Digital onboarding now takes six to seven minutes at Frost Bank, as manual reviews dropped and customer acquisition improved.

By Karen Joy Bacudo • 4 min read • Today
The design decisions that move the needle most on Shopify conversion rates
Personalisation

The design decisions that move the needle most on Shopify conversion rates

Conversion gains on Shopify usually come from mobile-friendly product pages, faster checkout and site speed, not cosmetic redesigns.

By Mark Tarre • 6 min read • Yesterday
Square & OpenTable link restaurant booking & spend data
Software-as-a-Service

Square & OpenTable link restaurant booking & spend data

Restaurants can now tie bookings to spend and repeat visits as Square and OpenTable combine reservation, payment and guest data across six markets.

By Sean Mitchell • 4 min read • Yesterday
Alipay launches AI commerce platform for merchants
Wearables

Alipay launches AI commerce platform for merchants

Alipay is betting that AI agents will soon direct shopping and bookings, tying its payment and verification tools to merchants across China.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Accenture Song finds Kiwi brands still failing promises
Digital Transformation

Accenture Song finds Kiwi brands still failing promises

A new survey suggests customer frustration is nudging more New Zealand shoppers towards AI tools, even as brands struggle to rebuild trust.

By Sean Mitchell • 5 min read • 3 days ago