Customer Expectations stories

DeliveryApp becomes Zippd as UK logistics firm touts faster fulfilment and a network-led model that can cut marketplace lead times by up to 40%.

Gamma Communications' Regional Forums urge partners to shift from one-off sales to roadmap-led growth as AI, UCaaS and R&D reshape the channel.

Talion says its award win reflects a mid-market cybersecurity shift towards resilience, accountability and clearer decision-making under pressure.

Scurri posts 22% parcel growth as retailers favour nearer European markets and faster delivery options amid shifting consumer demand.

Retailers are overhauling networks and governance to cut complexity, support store innovation and prepare for AI-driven operations across multiple markets.

AI shoppers put delivery terms ahead of recommendations, as Ingrid survey finds clear fulfilment info can sway or sink purchases.

UK SMEs turn to data and AI for 2026 digital spending, while compliance and certification languish at the bottom of investment plans.

Rugs Direct and stampfree.ai unveil WhatsApp returns in UK retail pilot, as research shows shoppers want messaging apps for post-purchase tasks.

UK shoppers willing to pay more for seamless cross-channel retail, with younger consumers leading demand for friction-free journeys and consistent payments.

UK Mother's Day eCommerce orders rose 8.47% as shoppers bought earlier, spreading demand across the week and favouring faster delivery.

Millennials, Gen Z and Baby Boomers want very different green data, forcing brands to tailor sustainability messaging by age group.

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

UK contact centres keep KPIs steady, but MaxContact warns a growing perception gap as frustrated customers switch providers in droves.

Distributors stockpile more inventory as a Phocas report warns planning gaps and data limits are raising costs and operational complexity.

Autonomous AI 'agentic customers' will upend banking, FICO warns, reshaping pricing, risk and customer ties as USD $3tn value beckons.

Linnworks report finds mid-market retail growth closely tied to operational maturity, automation, AI use and stronger multichannel logistics.

Rockwell finds OEMs shifting focus from peak performance to resilience, recovery speed and built-in cybersecurity amid rising industrial volatility.

ACI clinches its first UK bank for the Connetic cloud platform, unifying SWIFT, CHAPS and Faster Payments on Microsoft Azure.

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.