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Conversational AI Stories - Page 2

UK Stories

Conversational AI stories

Crescendo launches AI-native customer experience platform
Software-as-a-Service

Crescendo launches AI-native customer experience platform

Businesses may cut CX stack costs by more than 60% as Crescendo bundles AI agents, ticketing and workforce tools into one platform.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Global Stories

Conversational AI stories

Genesys unveils AI tools to orchestrate customer journeys
Software-as-a-Service

Genesys unveils AI tools to orchestrate customer journeys

The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.

By Sean Mitchell • 4 min read • Last week
Microsoft revamps responsible AI rules amid agentic risks
Supply Chain

Microsoft revamps responsible AI rules amid agentic risks

Faster agentic AI adoption is forcing tighter oversight, with new controls on permissions, monitoring and cyber-risk systems.

By Sean Mitchell • 4 min read • Last week
Microsoft expands AI oversight in 2026 transparency report
Data governance

Microsoft expands AI oversight in 2026 transparency report

New controls and tests are being added as agentic AI systems spread, with Microsoft warning that risks now span tools, data and users.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Innovid adds Meta ads MCP to NIVO AI for marketers
Software-as-a-Service

Innovid adds Meta ads MCP to NIVO AI for marketers

Advertisers can now check Meta campaign health and spot optimisation opportunities inside NIVO without juggling separate dashboards.

By Sofiah Nichole Salivio • 3 min read • Last week
LG unveils ThinQ Claw AI agent for connected home platform
Internet of Things

LG unveils ThinQ Claw AI agent for connected home platform

The text-based agent aims to simplify control of connected appliances by letting users describe plans in natural language rather than set routines.

By Mark Tarre • 4 min read • Last week
Infobip WhatsApp assistant cuts Overseas Express queries
Network Infrastructure

Infobip WhatsApp assistant cuts Overseas Express queries

Routine parcel-status checks are shifting to WhatsApp, easing pressure on support teams as Overseas Express cuts enquiries by more than 60%.

By Joseph Gabriel Lagonsin • 4 min read • Last month
AI scams make phishing harder to spot, Vertech warns
Phishing

AI scams make phishing harder to spot, Vertech warns

Businesses are being urged to verify payment requests independently as AI makes phishing emails, calls and chats far harder to spot.

By Joseph Gabriel Lagonsin • 4 min read • Last month
NiCE opens ANZ event as contact centres rethink AI
Digital Transformation

NiCE opens ANZ event as contact centres rethink AI

Australian contact centres are replacing early AI tools rather than dropping them, with chatbots still the top investment priority over the next 12 months.

By Mark Tarre • 4 min read • Last month
AI agents expose revenue gaps across major websites
Customer Experience

AI agents expose revenue gaps across major websites

Most major websites are unprepared for AI agents, with D3 Research finding 84% of readable policy files scored a D or F.

By Mark Tarre • 4 min read • Last month
OpenAI launches Admin plugin for ChatGPT Work & Codex
Software-as-a-Service

OpenAI launches Admin plugin for ChatGPT Work & Codex

Workspace managers can now handle access, spending and user changes in ChatGPT Work and Codex without switching between separate admin tools.

By Mark Tarre • 4 min read • Last month
Worth launches real-time decisions for small firms
Data Analytics

Worth launches real-time decisions for small firms

Small business borrowers could get approvals in minutes as the platform cuts manual checks for banks and lenders processing applications.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Conversational AI stories

Phonely launches Alma voice model for faster calls
Customer Experience

Phonely launches Alma voice model for faster calls

The voice agent market may gain faster, cheaper phone handling as Alma undercuts GPT-4.1 on latency and cost for live calls.

By Sean Mitchell • 3 min read • Last week
Blue Machines AI launches Project Icebreaker for BFSI
Data Protection

Blue Machines AI launches Project Icebreaker for BFSI

Five Indian financial firms will get free support to shift AI pilots into live customer-service systems under a new Blue Machines AI programme.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Sinch partners Coderra on AI messaging for Australia
Software-as-a-Service

Sinch partners Coderra on AI messaging for Australia

Australian retailers will gain automated chat support as the tie-up combines AI agents with Sinch's messaging network across multiple digital channels.

By Sean Mitchell • 3 min read • Last week
Lucie Money taps Fiskil for open banking data feed
Fintech

Lucie Money taps Fiskil for open banking data feed

Customers will be able to link bank accounts securely as the app replaces manual uploads with consented data under Australia's Consumer Data Right.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Constructor wins trio of Stevie Gold awards for eCommerce
Digital Transformation

Constructor wins trio of Stevie Gold awards for eCommerce

Recognition for its AI shopping tools highlights growing retailer demand for tech that lifts conversion, revenue and customer satisfaction.

By Sofiah Nichole Salivio • 5 min read • Last month