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Conversational AI Stories

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Conversational AI stories

NatWest tests AI spending insights & fraud support
Data Protection

NatWest tests AI spending insights & fraud support

Customers will be able to query spending patterns in natural language as the bank expands in-house AI after launching fraud triage support.

By Karen Joy Bacudo • 4 min read • 5 days ago
GoCardless processes UK's first agentic charity payment
Fintech

GoCardless processes UK's first agentic charity payment

A regulated trial has shown how AI could streamline monthly giving while keeping donors in control of approval and spending limits.

By Karen Joy Bacudo • 4 min read • Last week

Global Stories

Conversational AI stories

Kantar finds marketers back AI assistants, consumers wary
Marketing Technologies

Kantar finds marketers back AI assistants, consumers wary

The gap between brand spending and shopper trust is widening, with just 23% of consumers trusting AI assistant recommendations despite heavy marketer backing.

By Karen Joy Bacudo • 4 min read • Today
NETSCOUT launches AI copilot for outage investigations
DevOps

NETSCOUT launches AI copilot for outage investigations

It aims to help operations teams pinpoint outage causes faster by turning packet data into plain-language answers, evidence and follow-up prompts.

By Raphael Veloso • 4 min read • Today
Backbase appoints Roland Booijen as Chief Product Officer
Software-as-a-Service

Backbase appoints Roland Booijen as Chief Product Officer

The move puts AI agents at the heart of the bank software group's strategy as it targets faster service and more automated customer operations.

By Karen Joy Bacudo • 3 min read • Today
Amadeus study finds rise in GDS use & AI among agents
Customer Relationship Management

Amadeus study finds rise in GDS use & AI among agents

Most agents are now relying on GDS tools more often, while AI is becoming a regular part of selling work across regions.

By Mara Sugue • 4 min read • Yesterday
Amazon Ads launches Agent & DVA+ for unified buying
Marketing Technologies

Amazon Ads launches Agent & DVA+ for unified buying

Advertisers may see simpler campaign setup and less manual work as Amazon folds sponsored, display, video and audio buying into one platform.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Braze launches AI tools & deepens AWS collaboration
Software-as-a-Service

Braze launches AI tools & deepens AWS collaboration

Marketers will gain more automated personalisation and compliance checks as the software maker deepens its ties with AWS.

By Joseph Gabriel Lagonsin • 5 min read • 4 days ago
Ping Identity launches three agents on Google Cloud
Software-as-a-Service

Ping Identity launches three agents on Google Cloud

Ping Identity has launched three identity agents that let employees and administrators manage identity tasks through Google Cloud Gemini Enterprise.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
Smarsh adds AI tools for governed communications data
Data Protection

Smarsh adds AI tools for governed communications data

Regulated firms could search and export archived messages through AI while keeping existing permissions, audit logs and chain-of-custody controls.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Archive360 partners Caju AI on digital message governance
Software-as-a-Service

Archive360 partners Caju AI on digital message governance

Regulated firms face recordkeeping gaps as WhatsApp and Slack chats join email under one governance and discovery framework.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago
TechnologyOne launches AI agent for university students
EduTech

TechnologyOne launches AI agent for university students

University support could become easier as TechnologyOne rolls out a conversational AI agent linking students to enrolment, resources and tasks.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Betterworks adds AI tools to boost workforce readiness
Software-as-a-Service

Betterworks adds AI tools to boost workforce readiness

Employers could spot skills gaps sooner as Betterworks links meeting analysis with development plans and learning tools.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Ray White upgrades contact centre with AI oversight
Unified Communications

Ray White upgrades contact centre with AI oversight

Supervisors can now target call reviews and coaching more quickly as the 110-agent unit adds transcripts, scorecards and compliance tools.

By Raphael Veloso • 4 min read • Last week

Stories from Other Regions

Conversational AI stories

Adobe brings Photoshop & Acrobat to Gemini, Claude
Software-as-a-Service

Adobe brings Photoshop & Acrobat to Gemini, Claude

Millions of chatbot users can now edit photos and PDFs without leaving Gemini or Claude, as Adobe widens its software reach.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Kumul Consolidated Holdings adopts TechnologyOne Plus
Software-as-a-Service

Kumul Consolidated Holdings adopts TechnologyOne Plus

Staff at Papua New Guinea state investor Kumul Consolidated Holdings can now query finance data by voice, cutting manual reporting and speeding decisions.

By Mara Sugue • 4 min read • Last week
Starbucks teams up with Alipay for AI coffee alarm
Data Protection

Starbucks teams up with Alipay for AI coffee alarm

Chinese consumers can now schedule daily Starbucks orders through Alipay's AI agent, as the firms deepen ties around routine mobile payments.

By Mara Sugue • 4 min read • Last week