IT Brief UK - Technology news for CIOs & IT decision-makers

Chatbots stories - Page 17

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Travel Counsellors introduces Freshworks AI-powered chatbots

Thu, 24th Aug 2023
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uc
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cx
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martech
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
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Lenovo and VMware reveal first solutions from joint innovations

Wed, 23rd Aug 2023
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it automation
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multi-cloud
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partner programmes
Lenovo and VMware have announced the first turnkey solutions from their joint Edge and Cloud Innovation Labs at VMware Explore 2023.</p>.
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VMware and NVIDIA build on existing partnership in the name of AI

Wed, 23rd Aug 2023
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datacentre infrastructure
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it automation
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partner programmes
VMware and NVIDIA are focused on readying the thousands of enterprises that run on VMware's cloud infrastructure for the era of generative AI.
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Gen Z in the dark on basic internet terms – research

Fri, 18th Aug 2023
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uc
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agentic ai
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online safety
The DNS Research Federation suggests young people are risking their safety online by using the Internet without knowing what key terms mean.
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Retailer investments driven towards AI to grow sales

Fri, 11th Aug 2023
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supply chain
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ai
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agentic ai
AI solutions enable retailers to enhance their customer experience by providing personalised recommendations and improving inventory management.
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Suncorp FY23 performance boosted by technology transformation

Thu, 10th Aug 2023
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uc
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digital transformation
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it automation
Digitisation, automation and artificial intelligence (AI) have helped support the performance of Suncorp Group in the financial year (FY) 2022-23.
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Twilio to deliver new customer-aware generative AI

Mon, 7th Aug 2023
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cx
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martech
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genai
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.
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Capgemini launches generative AI services to aid in digital transformation

Thu, 3rd Aug 2023
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digital transformation
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genai
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ai
Capgemini launches generative AI portfolio to support clients in their digital transformation, with a focus on sectors such as life sciences and retail.
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Altering the commercial landscape through the power of AI

Tue, 1st Aug 2023
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llms
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ai
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agentic ai
There will be winners and losers in the AI race, but AI pessimists are discounting the creativity and productivity that the technology will unleash.
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Automation and AI in the law sector: threat or opportunity?

Thu, 27th Jul 2023
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risk & compliance
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ai
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agentic ai
AI and automation can help accelerate the productivity of existing teams, enabling firms to make the most of their resources and boost their overall efficiency.
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61% of customers prefer to speak with chatbots - study

Fri, 21st Jul 2023
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uc
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fintech
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cx
New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.
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The five key pillars of exceptional customer contact

Fri, 14th Jul 2023
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saas
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uc
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cx
To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.
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Conversational AI's role in optimising debt collection

Mon, 10th Jul 2023
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uc
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digital transformation
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fintech
By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.
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Indara partners vHive for AI-driven software solutions

Thu, 6th Jul 2023
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saas
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uc
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digital transformation
Indara Digital Infrastructure announces partnership with vHive for their AI-driven digital twin programme, including drone technology.
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Enterprises must adapt to Shadow AI to avoid data breaches

Wed, 5th Jul 2023
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casb
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breach prevention
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risk & compliance
Insider data breaches are set to rise due to poor data controls and the use of generative AI tools, warns Imperva.
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Tata Communications acquires Kaleyra for $100M, grows business worldwide

Wed, 5th Jul 2023
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data analytics
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cx
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martech
Tata Communications has announced it has entered into a definitive agreement to acquire Kaleyra, with the aim of empowering global enterprises.
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Snowflake partners NVIDIA to create customised generative AI apps

Wed, 28th Jun 2023
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data analytics
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data science
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martech
Integrating NVIDIA NeMo with Snowflake will help businesses build custom large language models using their proprietary data in the Snowflake data cloud.
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Netskope makes headway in safeguarding generative AI apps

Fri, 23rd Jun 2023
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data protection
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genai
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ai
Netskope offers a data protection solution to manage secure employee use of generative AI applications, such as ChatGPT and Google Bard.
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Consumers 'loving' generative AI - Capgemini Research

Tue, 20th Jun 2023
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edutech
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genai
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ai
Adoption of first-wave generative AI tools has been consistent across age groups and geographies, with over half of all generations having used the technology.
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AI Chatbots and the Importance of Automated Testing

Tue, 13th Jun 2023
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uc
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cx
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martech
Over recent years, there has been a significant and noticeable rise in the use of chatbots across a wide variety of industries.