Business Process Outsourcing (BPO) stories

Vistra names Damian Leach as Chief AI & Digital Officer to accelerate global digital and AI upgrades across client services and operations.

Flip names Amy McDonnell Chief Customer Officer and Lee Nadler Chief Marketing Officer as the voice AI firm accelerates growth after a USD $20 million Series A.

UK accountancy firms adopt AI-led hybrid models with offshore teams as staffing shortages and new tax rules threaten up to GBP £4 billion in fees.

Capita expands its Multiverse AI training to 750 staff, after early cohorts saved 10 hours a week each and delivered 400 automation projects.

Vistra and G-P unveil a single-contract route to shift firms smoothly from EOR hiring to fully fledged entities in overseas markets.

Customs climbs Europe's boardroom agenda, but survey finds firms still under-resourced, outsourcing heavily and reacting to trade shocks.

MindBridge and Genpact forge global alliance to embed AI-driven audit analytics into enterprise risk consulting and financial assurance work.

Paragon has acquired a majority stake in South Yorkshire outsourcing specialist Parseq from Parabellum, boosting its back-office and payments arm.

Capita slashes time-to-hire by 43% and speeds HR admin by up to 80% after rolling out Workday AI, HiredScore and Teams integration.

Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.

Wipro launches a unified AI-led model to fuse consulting, transformation and operations across people, finance, supply chain and customer work.

Jack Rankin hails ArvatoConnect's AI push in Datchet as a way to reshape customer service while keeping skilled jobs rooted in the UK.

UK CFOs are ramping up AI investment and taking charge of digital strategy, betting on productivity gains if tools fit existing finance workflows.

Vertex Group names Puneeta Rajwant to steer India expansion, InfraTech launch and drive its Vertex 2.0 agenda towards INR ₹1,000 crore.

UK firms step up FX hedging as sterling's sharp swings hit earnings, with more businesses extending hedge lengths and raising cover.

TGT Global has promoted Thaddeus Susara to vice president of channel and strategic partnerships to spearhead a new vendor-focused push.

Aviva extends its tech pact with TCS, shifting another 1.1m UK life policies onto the BaNCS platform to streamline service and costs.

Tech Mahindra launches TechM Orion Marketplace, a platform granting enterprises access to autonomous AI agents for smarter, scalable business automation.

SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.

Symatrix appoints Stacey Thorpe as Managed Payroll Director to drive growth in managed payroll services across the UK and global markets.