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Black Friday Stories

UK Stories

Black Friday stories

Stewart Golf cuts customer response times to one minute
Digital Transformation

Stewart Golf cuts customer response times to one minute

Weekend and overseas customers are getting answers far faster, as the golf trolley maker's AI assistant now handles most routine queries around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Marketers, don't miss the open goal this World Cup
Personalisation

Marketers, don't miss the open goal this World Cup

Last-minute shoppers are set to lift ad spend by USD $10.5 billion, but brands must reach hosts and fair-weather fans before kick-off.

By Esme Robinson • 4 min read • This month
Diamond warns retailers on World Cup fulfilment surge
Supply Chain

Diamond warns retailers on World Cup fulfilment surge

Smaller online sellers risk missing World Cup sales as UK parcel volumes are forecast to rise 15% to 25% before the tournament.

By Sean Mitchell • 4 min read • This month
Online peak spending swings complicate 2026 planning
Data Analytics

Online peak spending swings complicate 2026 planning

Sharp swings in online peak spending and 64% checkout abandonment risk derailing retailers' forecasts and promo plans for 2026.

By Karen Joy Bacudo • 4 min read • Thu, 5th Mar 2026
UK retail rebounds as online sales post sharp surge
Marketing Technologies

UK retail rebounds as online sales post sharp surge

UK retail sales jumped in January as online spending saw its fastest annual rise since 2021, signalling a more resilient consumer mood.

By Mark Tarre • 3 min read • Thu, 26th Feb 2026
Holiday refunds surge, squeezing global retail margins
Data Analytics

Holiday refunds surge, squeezing global retail margins

Holiday refunds jumped 18.1% in 2025, with each USD $1 million in refunds costing retailers about USD $1.3 million once overheads are included.

By Shannon Williams • 4 min read • Wed, 4th Feb 2026

Global Stories

Black Friday stories

AS Colour picks Adyen for global payments overhaul
Fintech

AS Colour picks Adyen for global payments overhaul

The retailer now has a single payments view across five markets, helping it cut fragmentation and prepare for Black Friday demand.

By Karen Joy Bacudo • 3 min read • Last month
GreyOrange launches AI simulator for warehouse planning
Robotics

GreyOrange launches AI simulator for warehouse planning

It aims to help warehouse operators cut the risk of costly retrofits by testing automation and labour scenarios before spending capital.

By Sofiah Nichole Salivio • 4 min read • Wed, 15th Apr 2026
Blackpepper deploys Fastly WAF to protect eCommerce
Firewalls

Blackpepper deploys Fastly WAF to protect eCommerce

Checkout attacks and traffic spikes are being absorbed automatically, helping Blackpepper keep retail sites online and revenue flowing.

By Mark Tarre • 4 min read • Mon, 13th Apr 2026
Constructor posts surge on AI retail search momentum
Hyperscale

Constructor posts surge on AI retail search momentum

Constructor rides AI retail search boom with 82% customer growth, 116% EMEA revenue jump and 322bn annual product discovery interactions.

By Sean Mitchell • 4 min read • Fri, 13th Mar 2026
UK online shipments climb as pet care leads growth
Customer Experience

UK online shipments climb as pet care leads growth

UK online parcels jumped 17% in late 2025 as pet care and beauty surged, even as fashion and homewares shipments slid, Scurri data shows.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026

Stories from Other Regions

Black Friday stories

Australians delay device upgrades for EOFY tech deals
Digital Transformation

Australians delay device upgrades for EOFY tech deals

Cost pressures are pushing more Australians to hold onto broken devices until end-of-financial-year discounts arrive, Optus research shows.

By Joseph Gabriel Lagonsin • 4 min read • This month
The rise of the strategic stock-up shopper
eCommerce

The rise of the strategic stock-up shopper

Sales events are now planning windows for households, with 70% of Australian adults bulk-buying at least one category, a survey shows.

By Brendan Straw • 4 min read • This month
Sign Customiser powers USD $75m in global sign sales
Software-as-a-Service

Sign Customiser powers USD $75m in global sign sales

Australian-built Sign Customiser says its online design and pricing tools have powered more than USD $75m in global sign sales.

By Sofiah Nichole Salivio • 4 min read • Fri, 13th Mar 2026
More deepens SourseAI deal to cut digital CPA costs
Marketing

More deepens SourseAI deal to cut digital CPA costs

Australian telco More deepens SourseAI partnership, using Atlas marketing mix modelling to cut digital CPA and sharpen media spend.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 26th Feb 2026
Sortd surges with AUD $8m holiday sales & 96% user lift
Customer Experience

Sortd surges with AUD $8m holiday sales & 96% user lift

Wishlist app Sortd rides holiday boom with AUD $8m in sales, 96% user growth and revenue up more than 600% across peak Q4 trading.

By Melania Watson • 4 min read • Mon, 9th Feb 2026
Amazon threat pushes Australian retailers to speed up
Digital Transformation

Amazon threat pushes Australian retailers to speed up

Amazon, Temu and Shein are forcing Australian retailers to speed up delivery, fix fulfilment bottlenecks and rethink toughened returns.

By Mark Tarre • 4 min read • Wed, 4th Feb 2026