Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion has raised AUD $1 million in pre-seed funding and expanded into the US and UK. The round was led by Func Ventures and Exhort Ventures.

The Melbourne-based software company will use the funding to grow its US team across go-to-market and partnerships, AI-focused engineering, and customer success. Antler also backed the round, alongside three industry operators with experience in managed services and enterprise IT.

Support Fusion sells software that connects the internal IT service systems used by large organisations with the tools managed service providers use to run support operations. It aims to reduce missed tickets, duplicated work and reporting gaps in co-managed IT arrangements, where both sides continue working in their own systems.

The company has seen early customer demand in Australia, New Zealand, the US and the UK, with some clients expanding their use of the product. Since launching in July 2025, it has grown to more than 10 platform connectors, including ServiceNow, HaloITSM, ConnectWise, Freshworks, Jira, Autotask and Zendesk.

Co-founder and CEO Greg Rudakov said demand from overseas helped shape the company's expansion plans.

"When the US and UK started pulling our product without us pushing, we knew the problem was universal. What followed was smart money from two directions at once - VCs with a clear thesis on where enterprise IT is heading, and operators who've spent careers feeling this pain firsthand. They arrived at the same conclusion independently. Now we're hiring to keep up and go after ten times more of it," he said.

Operator backing

Three industry figures joined the round as investors: Biagio LaRosa, CEO of Microsoft partner Generation-e; Ryan Spillane, CEO of advisory firm 360 Consulting; and Toby Alcock, founder of Paratira and former global CTO of Logicalis.

They bring experience from the delivery side of managed services, where enterprise clients and service providers often rely on separate systems and manual processes to stay aligned.

Spillane said his decision to invest was shaped by his own experience running a service provider.

"I ran a mid-sized MSP for 25 years, and this was a real problem for us - we had a client on NetSuite and an engineer on site two days a week just to keep tickets in sync between systems. When I saw what Support Fusion does, I knew the need immediately. Those who've lived it don't need convincing. That's why I invested, and it's why I'm confident it will land with the operators I work with across Australia and the US," he said.

Hiring plans

One hiring priority in Australia is a go-to-market and alliances specialist. The role is intended to formalise relationships with software vendors whose systems are already connected to the platform, including marketplace listings, app store distribution and joint sales activity.

Another focus is product development, with engineering hires planned for AI-related work built on top of what Support Fusion described as its integration foundation.

In the US, the company plans to hire a customer success employee on the East Coast to support customers in both the US and the UK while the Australian team is offline.

Co-founder and CTO Steve Rudakov said the company also plans to strengthen technical and compliance work as it grows.

"AI-driven development has changed what a small engineering team can do - we're moving at a pace that would've required twice the headcount a few years ago. But velocity only matters if you're building on solid foundations. We're investing in ISO 27001 and SOC2 certification and bringing in senior technical capacity to make sure what we're shipping meets global enterprise expectations," he said.

Market focus

Support Fusion was founded to address a common operational problem in enterprise IT support. Large organisations often use one set of service management tools internally, while external managed service providers use separate professional services automation and remote monitoring systems.

In co-managed environments, that split can create delays and data mismatches because both parties need to retain control over their own platforms for security, workflow and governance reasons. Support Fusion's software is designed to synchronise work across those systems without requiring custom integration projects for each customer.

Investors in the round argued that the rise of AI and automation in IT support increases the need for accurate integration between systems rather than reducing it.

"There's a common misconception that AI replaces integration; in reality, we think it makes integration more critical. As autonomous workflows become embedded in enterprise support, the need for strong guarantees around data consistency, auditability, and control only increases. We believe Support Fusion sits at the centre of that shift, building the infrastructure that ensures service delivery remains reliable and accountable across organisations - and that's exactly why we chose to invest," said Federico Quaia, Managing Partner at Exhort Ventures.