Kore.ai has been named a Leader in The Forrester Wave: Cognitive Search Platforms, Q4 2025.
According to Forrester's evaluation, Kore.ai received the highest ranking in the Strategy category and the top scores in 11 criteria, including Vision. The report highlights the increasing importance of cognitive search platforms as a foundational element for agentic AI, designed to deliver more contextual and reliable enterprise experiences.
The Forrester report assesses cognitive search platforms as becoming the brains of accurate, agentic AI, essential for powering contextual, trustworthy, and action-oriented enterprise experiences. The report notes that enterprise buyers should scrutinise not only current functionalities offered by vendors, but also examine their strategies and development roadmaps to gauge their ability to support the agentic AI revolution.
Kore.ai attributes its position in Forrester's evaluation to its capabilities in conversation-first search, robust data connectors, in-depth intent understanding, advanced search functions, governance features, and enterprise-focused architecture. The company also points to its vision, product innovation, and roadmap, which it says allow organisations to scale artificial intelligence solutions with confidence and adapt the delivery of work, processes, and services.
"For Kore.ai, this recognition by Forrester validates our vision to be the agentic operating system for the enterprise. We believe that search should be an active enabler of work rather than a passive lookup tool for information. This position as a leader reaffirms our commitment to helping enterprises unlock real business outcomes with contextual, secure, and scalable intelligence that powers the agentic future of enterprise," said Raj Koneru, Founder and CEO, Kore.ai.
The Forrester report specifically notes the strengths of Kore.ai's multiturn conversational search, offering customers tools to understand user intent and tailor experiences accordingly. It highlights how the platform can analyse user behaviour and refine search retrieval and results for optimal relevance. The report also notes Kore.ai's product roadmap, and its set of development tools for traditional search, as well as for developing retrieval-augmented generation (RAG) and hybrid search pipelines. The company is recognised for its R&D investments relative to its size. Forrester considers Kore.ai especially suitable for companies wanting conversation-first search solutions with a deep understanding of user journeys.
"Being recognised with the top score in the strategy category by Forrester validates, for us, our architectural approach - we've built a platform where enterprise data integration, scalable deployment, and agentic capabilities are foundational, not afterthoughts. While others are retrofitting cognitive search for the agentic future, we've architected from the ground up for multi-agent orchestration, enterprise-grade observability, and multimodal intelligence. We feel this recognition reflects our commitment to solving the hard problems of AI at enterprise scale-integration depth, deployment reliability, and continuous innovation," said Prasanna Arikala, CTO and Head of Products, Kore.ai.
Kore.ai customers have reported that using the company's search platform has increased employee self-service resolution rates and improved satisfaction with their application experiences. Combining conversational search with a wide range of enterprise connectors, scalable hosting, and strong governance, Kore.ai's platform aims to provide a foundation for conversation-first, multilingual, and context-rich agentic AI applications.
Forrester's report emphasises the need for enterprises to keep up with rapid changes in enterprise search technology and to assess vendors on both the features offered and the strategies they employ. The report states that it does not endorse any vendors or services mentioned in its research and recommends that buyers use independent judgment, noting that its opinions may change over time.
