Freshworks appoints Ashwin Ballal as new CIO

Freshworks recently declared the appointment of Ashwin Ballal as their new Chief Information Officer (CIO). Ballal's significant leadership experience of over 30 years in technology and business strategy will now be channelled into spearheading all facets of IT infrastructure, systems, and operations within the firm.

Prior to this new responsibility, Ballal served as the Senior Vice President and Chief Information Officer at Medallia. During his tenure there, he successfully led and revamped the IT and security, workplace services, corporate procurement, and travel divisions. His preceding role was as the Chief Information, Intelligence, and Data Officer of KLA Corp.

At the end of this quarter, Ballal will officially succeed the current CIO, Prasad Ramakrishnan. Ramakrishnan is retiring from Freshworks after six committed years of service. Ramakrishnan will collaborate closely with Ballal to ensure a seamless transition.

Commenting on Ballal's appointment, Ramakrishnan said, "Ashwin has a proven track record of implementing strategic IT initiatives, setting vision and strategy, driving large business transformations, and executing for hyper-scale growth. I'm confident that his leadership and vision will be instrumental in shaping the future of Freshworks' IT landscape, ensuring that we remain at the forefront of technological advancements and continue to deliver exceptional value to our stakeholders and customers."

Expressing his enthusiasm over the new role, Ballal stated, "I am thrilled to join Freshworks and be part of a team that is dedicated to driving innovation and delivering tangible value to its stakeholders. In today's tech-driven world, prioritising the integration of generative AI capabilities isn't just about staying competitive—it's about redefining operational excellence and elevating the employee experience to new heights. I look forward to collaborating with the talented teams at Freshworks to unlock new possibilities and drive transformative growth."

This strategic appointment underscores Freshworks' commitment to reinforcing its technological infrastructure and delivering cutting-edge solutions. The addition of Ballal to its leadership team will undoubtedly catalyze its journey further, leveraging his broad expertise and seeking transformative growth.