DoiT secures top AWS MSP status for AI-driven cloud ops
DoiT has secured Amazon Web Services' Managed Service Provider Programmeme Designation, placing the cloud consultancy in the highest tier of AWS MSP partners and formalising its role in the cloud provider's evolving managed services framework.
The company focuses on FinOps and CloudOps services and will join the AWS MSP programme from January 2026. The designation follows an assessment by AWS of DoiT's service model, technical delivery and customer outcomes.
Under the revised programme, AWS plans to emphasise AI-enabled and full-stack cloud operations. AWS intends to add new benefits for partners in areas that include generative AI, security and application modernisation. DoiT said this direction matches its existing investments in its DoiT Cloud Intelligence platform.
Next-generation positioning
DoiT describes itself as a next-generation managed service provider. It positions its offering around cloud-native architectures and full-stack management rather than traditional infrastructure support.
The company said the AWS recognition aligns with its strategy of using a platform-led approach in customer engagements. It bases this approach on DoiT Cloud Intelligence, which underpins both its FinOps and CloudOps services across public clouds.
DoiT Cloud Intelligence provides monitoring functions for cloud environments. It includes anomaly detection and performance optimisation features. It also offers DevOps automation and self-healing functions. The platform incorporates continuous compliance checks inside a single environment for customers.
These services target digital-native businesses as well as larger enterprises with complex multi-cloud estates. DoiT said its goal is to address both cost management and operational performance in a unified model.
Shift in AWS programme
AWS is reshaping its MSP programme around wider use of AI and around broader operational scope. It aims to support partners that manage full application stacks, not only infrastructure. The new construct places emphasis on partners that build automation, observability and governance into their managed services.
From January 2026, MSP partners will gain access to additional AWS resources and commercial benefits. AWS plans to link these benefits to work in areas such as generative AI projects, security posture improvement and migration or modernisation initiatives.
This programme structure favours providers that invest in proprietary platforms and engineering resources. DoiT's Cloud Intelligence platform and its engineering support model formed a central element of its pitch for the designation.
Jaret Chiles, Chief Customer Officer at DoiT, said the new status illustrated a shift in expectations of cloud customers.
"Earning the AWS MSP designation and badge is a major milestone for DoiT and reflects our commitment to redefining modern managed services," said Jaret Chiles, chief customer officer at DoiT. "Today's cloud customers expect AI-powered solutions, continuous modernization and a partner who can operate across the full stack. With DoiT Cloud Intelligence, we deliver all of that at global scale. Our customers value both our turnkey agentic AI capabilities and unlimited access to Forward Deployed Engineers who help build the roads between current-state realities and future-state objectives."
The company said this engineering-led model aims to address both day-to-day operations and longer-term transformation projects.
Customer base and scale
DoiT currently works with more than 4,000 customers. The customer base includes digital-native businesses that run most of their operations in the public cloud. It also includes global enterprises that operate hybrid and multi-cloud environments.
These organisations use DoiT for cloud cost optimisation. They also use the firm for architectural guidance and managed operations across AWS, Google Cloud and Microsoft Azure. DoiT said its platform tracks cloud spending in detail and maps it against application and workload objectives.
The company said it uses this data to uncover the root causes of inefficiency. It then feeds insights back to engineering teams for remediation work and for ongoing optimisation cycles.
DoiT's services span both financial governance and technical operations. The company positions this combination as a response to increasing scrutiny of cloud spending and operational resilience among larger customers.
AI in operations
The AWS MSP designation confirms AWS's view of DoiT as an AI-enabled operator of cloud environments. DoiT has incorporated AI-based analysis into its Cloud Intelligence platform for anomaly detection and forecasting. It also uses AI to inform automated remediation workflows.
The firm said customers that adopt its agentic AI tools can generate recommendations for cost and performance changes more quickly than with manual analysis. It views this as particularly relevant as enterprises experiment with generative AI workloads that can drive rapid swings in usage and expenditure.
DoiT plans to build further AI functions into its platform as the AWS MSP programme evolves. The company expects the new programme benefits from 2026 to support projects in generative AI and security, as well as broader modernisation initiatives for customers on AWS.
