Capita expands Multiverse AI training to 750 staff

Capita is expanding its artificial intelligence training partnership with Multiverse, raising the number of staff enrolled to 750 as it pushes wider use of AI across its operations.

More than 500 employees have already completed advanced AI training, and a further 250 will now join. The next intake will enrol in a Multiverse programme focused on using generative AI tools in day-to-day work.

Capita reported measurable results from the first cohort: participants saved an average of 10 hours a week each after applying what they learned. They delivered more than 400 applied AI projects and identified 40 distinct AI use cases.

Skills rollout

The training is part of a wider shift among large services firms to spread AI skills beyond specialist teams. In outsourcing and business process services, providers face pressure to improve service consistency and cut time spent on routine administration.

Capita said the initial cohort focused on removing manual steps and speeding up internal decision-making. It also linked the programme to delivery performance and cost of service, framing it as a practical measure rather than a research effort.

Richard Holroyd, Chief Executive Officer of Capita Public Service, sponsors the expanded training and described it as an internal change programme that Capita intends to carry into client work.

"Our early work with Multiverse has demonstrated that when you give talented people the right skills, the impact is clear," Holroyd said.

He added: "We're now building on that success as we broaden this training, showing through our own transformation how responsible, practical AI adoption can improve how we work, strengthen our delivery, and set a standard our clients can trust. By getting this right internally, we create a blueprint for the innovative, high-quality solutions we take to market."

Course focus

The first group joined Multiverse's AI for Business Value, Level 4 programme, which teaches professionals how to identify and execute AI use cases tied to business problems.

The next cohort will take the AI-Powered Productivity, Level 3 programme, focused on applying generative AI tools such as Microsoft Copilot in everyday workflows.

Multiverse describes itself as an upskilling platform focused on AI and technology adoption. It says it has worked with more than 1,500 businesses and raised about USD $500 million from investors including Lightspeed Venture Partners, Index Ventures and General Catalyst.

Euan Blair, Chief Executive Officer and Founder of Multiverse, said Capita's approach shows how AI training can translate into everyday use at work.

"Capita is showing exactly what it looks like to put AI to work, giving its teams the skills to actually use it every day. Seeing hundreds of people move from curiosity to delivering real results-like saving ten hours every week-proves that when you give a workforce the right training, they can solve even the most complex problems," Blair said.

Project examples

Capita highlighted projects developed by employees on the programme. Dave Collingwood, a Training Operations Manager, joined the training after looking for ways to apply AI to his day-to-day responsibilities.

He identified a bottleneck in a training booking process and built a solution that cut the time per booking from eight minutes to 30 seconds. Capita said the change saves 30 business days of manual work each year and created a more auditable, data-rich system.

Collingwood is now applying the training to work linked to Capita Fire and Rescue. Capita said he is developing an AI agent to provide 100% assurance on 6,000 fire risk assessments completed each year, reducing inconsistencies and improving public safety outcomes.

"I'll admit I started the programme unsure of where I'd actually be able to apply AI skills to my day-to-day work. But through the process, I realised just how many of my workflows were bogged down by manual steps that could be far more efficient with AI. Now, I'm confidently building agents that automate that manual work, not only saving my team significant time but also drastically reducing the room for human error," said Dave Collingwood, Training Operations Manager, Capita.

Capita operates across eight countries and provides outsourced services for public and private sector clients, with most of its work concentrated in the UK and Europe. It said the expanded training will spread AI skills across departments as more teams identify processes suited to automation and assisted decision-making.

Further cohorts are expected to join Multiverse programmes as Capita broadens internal adoption of AI tools and develops additional applied projects across its service lines.