Aryza has acquired Webio, a firm specialising in conversational artificial intelligence, as part of its move to bolster its product suite with AI-driven capabilities.
With the acquisition, Aryza will integrate Webio's AI technology into its existing software, with a particular focus on customer engagement and operational efficiency in the collections and recovery segment. Longer-term plans involve embedding these AI features throughout Aryza's wider portfolio.
The acquisition is seen by Aryza as a milestone in its strategy to become a SaaS-first organisation, aiming to expand its offerings in AI-powered financial solutions.
Webio brings a cloud-native platform and a team experienced in artificial intelligence to Aryza. According to the companies, a shared cultural understanding and passion for development were factors in the decision.
Colin Brown, Chief Executive Officer of Aryza, said, "The addition of Webio to the Aryza family is a pivotal step in our journey to becoming a leader in AI-powered financial solutions. Their expertise in conversational AI, combined with their innovative, cloud-native platform, perfectly aligns with our vision for the future. Together, we'll be able to deliver exceptional value to our customers while continuing on our strategy to deliver SaaS solutions across the full credit and debt cycle."
Cormac O'Neill, Chief Executive Officer of Webio, said, "Joining the Aryza Group marks an exciting new chapter for Webio, and we look forward to contributing to its ambitious vision. By combining our AI capabilities with Aryza's established product portfolio and market reach, we're in a strong position to enhance customer engagement and drive real innovation in financial services."
Aryza states that the integration of Webio's AI will enhance its ability to meet evolving client requirements and strengthen its long-term market position. Webio's conversational technology is expected to complement Aryza's aim of providing more efficient financial solutions.
The company stated that incorporating true artificial intelligence into its offering would enhance its ability to meet customer needs and strengthen its market position. The longer-term goal is to integrate these technologies more deeply across the company's entire suite of financial software for clients.
Aryza, headquartered in Ireland, provides automation software to help clients manage their credit and debt lifecycle. The company serves businesses across the credit lifecycle, adding that this latest acquisition forms part of its approach to addressing current and future market demands.
Webio, meanwhile, supplies AI-driven customer engagement platforms, with a particular focus on the debt collection and financial services sectors. Its technology is designed to facilitate efficient communication between businesses and their customers, leveraging advances in artificial intelligence.
