Text analytics stories
AskNicely launches Ask NiceAI for service businesses
This month
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data analytics
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digital transformation
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cx
AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.
Qualtrics boosts CX suite with new AI & automation tools
Last month
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uc
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data analytics
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digital transformation
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Qualtrics unveils AI tools to fix customer issues fast
Last month
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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Unlimited & Themis unveil AI tool for bank complaints
Last month
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fintech
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cx
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martech
Unlimited and Themis launch Complaints AI to help banks automate complaint analysis, spot emerging risks and meet tightening regulation.
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Last month
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uc
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digital transformation
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cloud security
Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
Qualtrics named Leader in Gartner Voice of Customer
Last month
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uc
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data analytics
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digital transformation
Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.
DSi Compliance hires David Whipple to drive US growth
Fri, 6th Feb 2026
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saas
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data protection
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surveillance
DSi Compliance taps former police captain David Whipple to spearhead North American growth and expand DS-Keywords in US law enforcement.
Snowflake, OpenAI agree USD $200m enterprise AI deal
Tue, 3rd Feb 2026
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saas
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dr
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data analytics
Snowflake strikes USD $200m deal to embed OpenAI models across its data platform, promising native AI tools for 12,600 enterprise customers.
AI to transform qualitative research into measurable data
Mon, 2nd Feb 2026
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data analytics
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cx
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martech
Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.
SAS forecasts agentic AI to transform banking by 2026
Tue, 13th Jan 2026
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digital transformation
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fintech
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email security
SAS predicts agentic AI will run core banking by 2026, reshaping trust, fraud defences, climate risk and quantum-powered decision making.
Teradata & AWS enhance AI integration with VantageCloud
Wed, 4th Dec 2024
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data analytics
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hyperscale
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cx
Teradata has unveiled a partnership with Amazon Web Services to accelerate generative AI deployment, offering over 60 use-cases for enterprises.
AI adoption surges in financial sector, says Vesper study
Tue, 22nd Oct 2024
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data analytics
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fintech
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genai
Vesper Technologies reports that 84% of financial firms now use AI, driven by competitive pressure, with spending on AI hardware set to rise significantly.
SAS named leader in AI/ML platforms by Forrester report
Thu, 5th Sep 2024
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genai
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ai
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sas
Forrester has named SAS a leader in AI/ML platforms in its Q3 2024 report, lauding its robust, user-friendly tools for next-gen AI/ML applications.
Medallia named strong performer in Forrester Wave report
Tue, 25th Jun 2024
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cx
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martech
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ai
Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.
Medallia named leader in Forrester Wave: text mining platforms
Tue, 4th Jun 2024
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edutech
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data privacy
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ai
Medallia emerges as a leader in The Forrester Wave: Text Mining and Analytics Platforms, Q2 2024 report, excelling in Vision, Innovation, and Adoption.
Medallia named leader in Forrester Wave for text analytics
Fri, 31st May 2024
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cx
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martech
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hcm
Medallia has been named a leader in Forrester's Text Mining and Analytics Platforms Q2 2024, praised for its vision, innovation, and comprehensive AI-powered analytics.
Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Wed, 7th Feb 2024
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cx
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martech
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cartech
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.
Taking a look at the growing trend of text analytics
Wed, 23rd May 2018
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data analytics
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martech
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planning
Using text analytics, engineers can extract more value from raw text and combine it with sensor data and ML to improve a range of functions.