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Service management stories
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AI ambition outpaces readiness for smaller businesses
Today
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data protection
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manufacturing
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data analytics
SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.
Cohesity unveils Enterprise AI Resilience for safe scale
Yesterday
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data protection
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dr
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hybrid cloud
Cohesity launches Enterprise AI Resilience to protect production AI, contain rogue agents and speed recovery across hybrid data estates.
Cloudhouse unveils free tool to price IT outage costs
2 days ago
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dr
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devops
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digital transformation
Cloudhouse launches free calculator to put a price on IT outages, as research pegs average unplanned downtime at over USD $14,000 a minute.
Deskpro brings cloud & VPC help desks to AWS shopfront
Last week
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uc
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data protection
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private cloud
Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.
Structural stress rises for sysadmins in hybrid IT era
Last week
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devops
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digital transformation
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it automation
Hybrid IT sprawl is driving “structural stress” for sysadmins as security risks rise, responsibilities grow and control over tools shrinks.
UK CIOs race to adopt AI but governance lags behind
Last week
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data protection
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hybrid cloud
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data analytics
UK CIOs accelerate AI rollouts despite misaligned strategies, skills shortages and widening governance gaps, new research reveals.
HPE complete care service: Refocused for your AI advantage
Last week
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hybrid cloud
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data analytics
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digital transformation
HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.
1Kosmos adds identity checks to ServiceNow AI workflows
Last week
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uc
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surveillance
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biometrics
1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.
Keeper connects Jira workflows with privileged access
Last week
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siem
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digital transformation
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pam
Keeper launches native Jira integrations to tie security incident workflows directly to privileged access approvals while retaining zero-knowledge controls.
TeamViewer enhances Microsoft Intune integration
Last week
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mdm
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it automation
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partner programmes
TeamViewer has expanded its integration with Microsoft Intune, adding new remote support capabilities aimed at streamlining IT workflows and strengthening security.
In a cost-pressured AI race, operational maturity is now the competitive advantage
Last week
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devops
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digital transformation
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it automation
Companies racing to adopt AI risk eroding margins unless they build mature, deliberately designed operations to control cost and complexity.
UpGuard unveils Risk Automations to speed cyber fixes
Last week
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uc
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siem
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cloud security
UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.
TCS, Zscaler expand partnership with AI workspace suite
Last week
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firewalls
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digital transformation
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network security
TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.
Atlassian brings AI agents to Jira with MCP support
Last week
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saas
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devops
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digital transformation
Atlassian launches Jira AI agents with MCP support, embedding governed automation in existing workflows rather than separate chat tools.
Contrast integrates with ServiceNow for app risk triage
Last month
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application security
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partner programmes
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devsecops
Contrast links its sensors with ServiceNow workflows to sync app and API risk data, aiming to cut false positives and speed remediation.
Sweep unveils Multi-Org Agent to tame Salesforce sprawl
Last month
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digital transformation
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martech
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physical security
Sweep debuts Multi-Org Agent to map complex Salesforce estates, cutting analysis from months to days and easing consolidation and AI rollout.
Totalmobile & Solvares merge in field service push
Last month
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saas
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digital transformation
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cx
Totalmobile and Solvares merge to create an 800-strong field service software group serving 4,000 customers across Europe and beyond.
GitLab expands MSP partner push for agentic AI control
Last month
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data protection
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digital transformation
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hyperscale
GitLab expands its MSP partner programme to deliver agentic AI-powered DevSecOps as a managed service with strict data sovereignty controls.
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Last month
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uc
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smart cities
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digital transformation
ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Last month
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saas
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uc
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digital transformation
ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.