Service level agreement (SLA) stories

OpenSearch set out its first enterprise support framework as new long-term releases promise 18-month cover, faster CVE fixes and certified vendors.

Argentum AI taps Rafay Systems to streamline customer-specific GPU environments across its global data centre footprint as AI demand surges.

Lwart extends Rimini Street support to SAP and VMware to cut licensing pressure, avoid forced upgrades and refocus IT on operations.

Microsoft's March Patch Tuesday fixes 77 flaws, including a severe SQL Server bug that could grant attackers sysadmin rights remotely.

Smart CT lands three global IT support deals covering 65,000-plus devices as it accelerates expansion across Europe, Asia and Australia.

Arctic Wolf launches Aurora managed endpoint defence, rapid-response SLA and MSP admin portal to help partners scale security operations.

NETSCOUT upgrades 5G tools to give operators full Standalone slice visibility, aiming to protect SLAs and tap $67.5 billion market growth.

Index Engines to demo AI-driven CyberSense at Gartner Las Vegas, pitching continuous data integrity checks to speed ransomware recovery.

Spitfire launches PSTN migration service to help UK firms leave legacy copper lines ahead of BT and Openreach's revised 2027 switch-off.

Assurix launches a real-time trustmark for MSPs, enabling continuous verification of security and service standards via live operational data integrations.

The States of Guernsey has awarded Apogee a £1.3 million per year, five-year contract to supply IT hardware and support under a new multi-vendor model.

SentinelOne has launched its Singularity AI SIEM on AWS Marketplace, enabling customers to boost threat detection and response with AI-powered security tools.

HPE unveils new AI-ready CX 10K switches and WiFi 7 access points, boosting enterprise networking performance and security for AI and IoT workloads.

Arctic Wolf launches Incident360 Retainer, blending proactive readiness with full incident response, promising up to 70% savings on major cyberattack recovery costs.

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

Checkmarx integrates its Application Security Posture Management into IDEs, enhancing developer experience by streamlining vulnerability management and boosting AppSec efficiency.

Speedcast has surpassed the sale of 10,000 Starlink kits, marking a significant milestone in their connectivity solutions for enterprise and maritime sectors.

HPE expands its AI-powered network management solution, HPE Aruba Networking Central, adding new AI capabilities and third-party monitoring integration.

Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.

DataStax is set to enhance retrieval-augmented generation use cases through its new integration with NVIDIA, providing faster and cost-effective AI data solutions.