Guernsey awards £1.3m IT contract to Apogee for five years

The States of Guernsey has awarded a five-year contract worth £1.3 million per year to Apogee to supply IT hardware and lifecycle services for the public sector as it implements a multi-vendor model for technology provision.

The new agreement will begin on 1st August and will see Apogee, which is an HP company, deliver modern devices and comprehensive support to frontline staff in areas including education, healthcare, law enforcement, and the civil service. Approximately 3,000 laptops will be replaced under the contract, supporting the government's ambition to modernise its IT estate and ensure consistent user experiences across departments.

This move follows the States of Guernsey's decision to end its contract with former supplier Agilisys, and is part of an ongoing transition to a delivery structure featuring multiple vendors rather than relying on a single technology partner.

Multi-vendor strategy

The new model is expected to enhance the States' resilience by reducing dependence on a single supplier and providing access to a broader base of specialist expertise. According to the States, this approach will allow them to select the most suitable vendors for specific services or technologies, increasing supplier accountability and improving overall IT user experience.

In addition to monitoring and replacing IT hardware, Apogee will be responsible for deskside support and for integrating with the States' helpdesk operations. The support structure aims to accelerate fault resolution and further minimise service disruptions for end users.

Apogee has already been approved as a supplier for other public sector contracts across Europe, including projects for education, local government and healthcare. Its track record in these areas was cited as one of the main factors behind its selection for the Guernsey contract.

Long-term certainty

'Apogee is a supplier with extensive experience working alongside public sector organisations and comes with the benefits of a global supplier in HP. I am confident that we will see service continuity across the States of Guernsey with this agreement, but we will also see our hardware modernised with the replacement of about 3,000 laptops during the contract. The Service Level Agreement we have signed will ensure that our users' experience and efficient operation is prioritised, and we will be able to be responsive to future demand. 'As the latest appointment as part of our new multi-vendor approach, our preparations are taking shape for the new model to come into operation on 1st August. This longer, five-year contract, allows us cost and tech certainty over that full period and to explore possible cost reductions through the more structured approach we will have to hardware security and monitoring.'

Apogee's Chief Sales Officer, Carl Day, commented on the significance of the contract:

'We are delighted and extremely proud to have been selected by the States of Guernsey to help modernise the user experience across government services. Following months of collaboration between our teams to learn what is important, we are developing a deep understanding of both the current landscape and the future needs of their workplace environment.

"Co-creating the way forward with the States of Guernsey will undoubtedly deliver a rewarding experience. Our objective is to elevate productivity and maximise efficiency at every opportunity. 'This contract reflects our ongoing commitment to delivering secure, scalable, and sustainable IT services, alongside expert technology lifecycle management. We remain dedicated to supporting the evolving needs of public sector organisations.'

Benefits outlined

The States of Guernsey outlined several anticipated benefits of the multi-vendor approach, including enhanced ability to select vendors best suited for specific tasks, increased supplier accountability, easier access to specialised knowledge, and improved organisational resilience. This model is also expected to decrease risks associated with reliance on a single provider and support ongoing improvement of IT services for public sector users.

The £1.3 million annual budget for this aspect of the States' IT provision is set to provide the public sector with clarity over costs and access to modern technology through to 2030, as well as supporting further efficiencies in hardware management and security.