Self-service stories
Dynatrace explores AI's role in 2024 channel landscape
Last week
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ai
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customers
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predictions
Dynatrace VP foresees AI advancements in 2024 driving channel opportunities in security, sustainability and data quality.
Compliance is top concern in data management for 79% of ITDMs, reveals Cloudera study
Last month
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data analytics
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compliance
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ai
Cloudera's research divulges compliance as the top worry of 79% of ITDMs handling data management, attributed to the use of point solutions.
Meta & Zitcha offer unprecedented retail ad reach through new venture
Last month
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facebook
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instagram
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customers
Meta and Zitcha are partnering to offer retailers access to a vast audience on Instagram and Facebook, revolutionising ad outreach on these platforms.
NTT DATA UK&I & eir partner to improve customer service with AI
Last month
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chatbots
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cx
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ai
NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.
British Land introduces digital wallet access for London office building
Last month
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apple wallet
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self-service
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london
British Land teams with SwiftConnect and HID to provide digital wallet access at Broadgate's 100 Liverpool Street office in London.
Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
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managed services
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enterprise
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government
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
Oracle boosts customer experience with generative AI in Cloud CX platform
Wed, 20th Sep 2023
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cx
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customer service
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oracle
Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.
What are the key trends that will shape the channel in 2023?
Thu, 17th Nov 2022
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saas
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partner programmes
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restructure
Growing trends towards self-service and increasing demands for rapid delivery are causing many businesses to rethink the way they service their clients.
Hazelcast launches beta release of new serverless offering
Wed, 3rd Aug 2022
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cloud services
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bi
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big data
Hazelcast Viridian Serverless speeds up app development, simplifies provisioning, and enables integration of real-time data into applications.
How to overcome the digital experience dilemma - NICE
Fri, 8th Jul 2022
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contact centre
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data analytics
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bi
The global self-service technologies market is rapidly growing as consumer demand intensifies, creating a digital dilemma for businesses.
Delivering a compelling customer experience in the digital age
Wed, 15th Dec 2021
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crm
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cloud services
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contact centre
Delivering a positive customer experience in the digital age starts with a modern website, or risk losing customers.
Telstra Purple launches next gen hybrid cloud offering
Thu, 9th Dec 2021
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cloud services
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hybrid cloud
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self-service
Telstra Purple unveils the next generation Telstra Hybrid Cloud, a flexible and secure managed public and private cloud solution.
Macquarie Cloud Services makes Aussie first with new Azure portal
Wed, 1st Dec 2021
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cloud services
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virtualisation
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public cloud
Macquarie Cloud Services has become the first provider in Australia to offer a self-service Azure optimisation portal, providing cost savings up to 26%.
Ivanti launches new integrated solutions to secure the 'everywhere workplace'
Wed, 27th Oct 2021
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self-service
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ivanti
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secure access solutions
Ivanti introduces three integrated solutions: Ivanti Neurons for Secure Access, Ivanti Neurons for PPM, and Ivanti Neurons for GRC.
Darwin International Airport invests in Elenium Automation self-service solutions
Thu, 5th Aug 2021
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crm
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cx
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martech
Elenium Automation has been selected by Darwin International Airport to deploy its self-service technology and improve passenger experience.
Self-service in high demand for today’s enterprise customers
Wed, 14th Jul 2021
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cx
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martech
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frost & sullivan
New survey highlights the growing demand for intuitive self-service solutions in customer service, says Frost - Sullivan.
Pure Storage launches channel incentives and updates
Fri, 14th May 2021
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storage
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converged infrastructure
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open source
Pure Storage enhances partner incentives and offerings to drive subscription business growth. Includes Pure as-a-Service rebate and Portworx channel shift.
New Puppet report reveals key to DevOps success
Fri, 13th Nov 2020
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project management
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devops
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app development
Organisations that embrace platform models are more likely to succeed at scaling DevOps, according to Puppet's 2020 State of DevOps Report.
Boomi: two new solutions and partnership with Aible
Thu, 15th Oct 2020
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cloud services
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ai
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self-service
AtomSphere Go and Project LightSpeed accelerate delivery of integrated experiences and the partnership provides no-code AI-driven insights.
Ping Identity releases self-service IAM solution
Thu, 3rd Oct 2019
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iam
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ping identity
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self-service
Ping Identity unveils PingCentral, boosting IAM efficiency for businesses.
Alipay’s restaurant services come to Aus
Wed, 1st May 2019
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qr code
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restaurants
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self-service
It will allow Chinese customers to scan a QR code to bring up a digital menu, self-order and pay for their meal, all through their mobile device.
Is self-service BI living up to the hype?
Tue, 20th Nov 2018
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big data
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data analytics
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bi
the explosion of data available to a business and self-service BI tools is transforming how everyone works - but is self-service living up to expectations?.
How to turn big data into valuable business information
Thu, 28th Jun 2018
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bi
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big data
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cloud services
To take advantage of the big data wave, organisations must find effective ways to assess, store and analyse large amounts of data.
How offering IT ‘self-service’ can help create a more attractive workplace
Fri, 22nd Jun 2018
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self-service
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byline
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workplace culture
How technology is offered in the workplace can have an instrumental impact on how an organisation is perceived and whether people will want to stay.