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Retail Stories - Page 2

UK Stories

Retail stories

UK consumers claim GBP £3.5bn in friendly fraud refunds
Fintech

UK consumers claim GBP £3.5bn in friendly fraud refunds

Retailers are bearing the cost as millions of valid card payments are challenged, leaving banks to refund GBP £3.5 billion in a year.

By Karen Joy Bacudo • 4 min read • Last week
Retailers lag on AI as leaders widen performance gap
Data Analytics

Retailers lag on AI as leaders widen performance gap

Many retailers are losing millions in sales as slow planning leaves AI unused and widens the gap with faster-moving rivals.

By Sofiah Nichole Salivio • 4 min read • Last month
RedCloud launches AI agents for FMCG decision-making
Digital Transformation

RedCloud launches AI agents for FMCG decision-making

The new tools aim to cut stockouts and excess inventory for FMCG distributors and brand managers across emerging markets, starting in 2026.

By Kaleah Salmon • 4 min read • Last month
Shoppers want AI to tailor delivery fees at checkout
Digital Transformation

Shoppers want AI to tailor delivery fees at checkout

Retailers may need to rethink checkout pricing, after 75% of shoppers said they want AI to adjust delivery fees in real time.

By Mark Tarre • 3 min read • Last month

Global Stories

Retail stories

The 70% problem: Why checkout is still where eCommerce goes to die
Digital Transformation

The 70% problem: Why checkout is still where eCommerce goes to die

Merchants could win back lost sales as tokenised checkout trims friction, reduces card-not-present fraud and keeps payment data in bank rails.

By Suzana Kordumova • 3 min read • Last week
Adobe completes Semrush deal to boost AI search tools
Digital Transformation

Adobe completes Semrush deal to boost AI search tools

The acquisition gives marketers new tools to track brand visibility as AI-led discovery reshapes how shoppers find products online.

By Sean Mitchell • 5 min read • Last week
Extreme launches Wi-Fi 7 access points for indoors
EduTech

Extreme launches Wi-Fi 7 access points for indoors

Customers in healthcare, education and venues can add Wi-Fi 7 capacity without major power or switching upgrades, Extreme said.

By Sean Mitchell • 4 min read • Last week
HPE adds rugged ProLiant edge systems for AI workloads
Unified Communications

HPE adds rugged ProLiant edge systems for AI workloads

Rugged edge kit could let factories and telecoms run AI closer to devices, despite dust, vibration and extreme temperatures.

By Mark Tarre • 4 min read • Last week
FYUL partners TrusTrace on supply chain compliance
Manufacturing

FYUL partners TrusTrace on supply chain compliance

Growing EU disclosure rules are forcing FYUL to replace manual supplier checks with a single system across its global manufacturing network.

By Catherine Knowles • 4 min read • This month
Gen Z shoppers trust AI recommendations, study finds
Customer Experience

Gen Z shoppers trust AI recommendations, study finds

Retailers face a shift in trust as 64% of Gen Z shoppers buy on AI recommendations without checking other sources, a study finds.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Retail stories

Australian SMEs await Budget on investment & hiring
Manufacturing

Australian SMEs await Budget on investment & hiring

Many small businesses may delay investment and hiring unless the Federal Budget delivers tax relief and help with rising costs.

By Karen Joy Bacudo • 4 min read • Last week
KERV.ai launches Moment Match Engine for video ads
Customer Experience

KERV.ai launches Moment Match Engine for video ads

Advertisers could gain better timing and higher engagement as KERV.ai links scene-level cues in video to shopping prompts.

By Sofiah Nichole Salivio • 4 min read • Last week
Infios named Gartner warehouse management leader again
Digital Transformation

Infios named Gartner warehouse management leader again

Rising demand for warehouse software is boosting Infios, which has again been ranked by Gartner as a Leader and Customers' Choice.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Xero sees fifth straight quarter of small business growth
Agricultural Technology

Xero sees fifth straight quarter of small business growth

Improving demand and higher interest-rate relief helped New Zealand small businesses post 3.9% sales growth in the March quarter.

By Karen Joy Bacudo • 3 min read • Last week
Singapore phishing drill cuts clicks as training pays
Data Protection

Singapore phishing drill cuts clicks as training pays

Repeated phishing training helped cut Singapore staff click rates to 7.4% from 17%, despite more than 8,500 fake emails sent.

By Mark Tarre • 3 min read • Last month
Australian businesses embrace social selling, PayPal says
Digital Transformation

Australian businesses embrace social selling, PayPal says

Social platforms now account for 11% of online sales in Australia, with smaller firms driving a rapid shift to direct digital storefronts.

By Sean Mitchell • 3 min read • Last month
Visa adds Australian banks to AI payments programme
Digital Transformation

Visa adds Australian banks to AI payments programme

Australian banks are now trialling AI-led purchases under Visa's controls, as the payments group seeks to protect consent and spending limits.

By Sean Mitchell • 5 min read • Last month