Real time stories - Page 3
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NICE enables enterprises to achieve greater consumer understanding
Wed, 26th Oct 2022
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uc
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it automation
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ai
NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.
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Autodesk and Epic deliver immersive design capabilities
Fri, 14th Oct 2022
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gaming
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digital entertainment
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ar, vr & metaverse
The collaboration aims to power immersive real-time experiences across industries, with an initial focus on AEC.
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Cloud technology for agile supply chains
Fri, 29th Apr 2022
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supply chain systems
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iot
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infor
Autonomous vehicles, infotainment and smart electronics - today's consumers expect state-of-the-art features and the highest level of vehicle safety.
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Uncovering hidden eCommerce, marketing gems through knowledge graphs
Mon, 28th Mar 2022
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data analytics
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martech
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planning
Marketers can convert data into valuable insights using knowledge graphs, which display data visually and uncover trends and patterns.
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Latest Hazelcast release aims to empower real-time economy
Thu, 10th Mar 2022
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digital entertainment
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memory
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streaming
The new release boosts the analytical capabilities of a real-time system by enabling greater situational context to event and streaming data.
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How leveraging AI-driven analytics can increase customer satisfaction in the contact centre
Wed, 9th Mar 2022
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crm
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uc
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data analytics
Leveraging AI-driven solutions can help contact centres improve customer satisfaction through sentiment analysis and identifying key behaviours.
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Businesses struggling to unify data assets for customer engagement
Tue, 26th Oct 2021
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fintechs
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hazelcast
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real time
79% of retail and financial services companies struggle to harness real-time data and combine it with historical data to gain better insights.
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ANZ healthcare providers facing an unprecedented amount of real-time data
Tue, 12th Oct 2021
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saas
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data analytics
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martech
Healthcare providers in Australia and New Zealand are leveraging real-time data to make informed decisions during the COVID-19 pandemic.
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Real-time decisioning critical to meeting increased customer expectations
Wed, 21st Apr 2021
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crm
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cx
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martech
Real-time decisioning tools are crucial for meeting customer expectations, reducing churn, and improving the customer experience, says Pegasystems research.
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Forrester: Pegasystems a Leader in real-time interaction management
Thu, 7th Mar 2019
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crm
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cx
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martech
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
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New real-time data analytics tool sets out to revolutionise data management
Wed, 10th Jan 2018
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martech
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data analytics
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planning
GRM Information Management has developed an actionable analytics tool that can revolutionise real-time insights into business-critical data.
![Story image](../../../../../uploads/story/2017/12/04/preview_ThinkstockPhotos-662675934.webp)
Data: A new frontier in the construction industry
Mon, 4th Dec 2017
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document management
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data analytics
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ecm
Construction companies sitting on the sidelines need to take steps now to join the digital future – or risk being left behind.
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Jucy books Promapp in to support global expansion
Mon, 16th Nov 2015
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it training
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insurance
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promapp
Jucy Group has called on Promapp Solutions to provide a solution for easily capturing, streamlining and sharing processes as the company expands.
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How to complete a successful digital transformation
Tue, 23rd Jun 2015
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digital transformation
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teradata
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real time
Mastering digital transformation: Firms must adapt to customer expectations, Teradata advises, harnessing analytics to thrive.
![Story image](../../../../../uploads/story/2015/03/24/preview_ThinkstockPhotos-465994857.webp)
Check Point ups anti-malware campaign with threat extraction service for documents
Tue, 24th Mar 2015
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firewalls
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malware
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network security
Check Point launches a revolutionary threat extraction service to cleanse documents of all malware, promising real-time network defence.
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App of the Week: Orchestra
Wed, 25th Apr 2012
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apps
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real time
Orchestra revolutionises task management with seamless email integration and real-time collaboration features, making it more than just another To Do app.
![Story image](../../../../../uploads/story/2014/12/05/preview_Zendesk_app.webp)
Online helpdesk spreads satisfaction in NZ - Updated
Wed, 1st Feb 2012
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nz
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support
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customers
New Zealand tops Zendesk's global customer satisfaction poll at 95%, while the French lag at 57%. Now, a new charity-linked plan boosts philanthropy.
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Call-centre software offers real-time speech analysis
Thu, 14th Jul 2011
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software
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interactive intelligence
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real time
Interactive Intelligence’s new software, CIC 4.0, provides real-time speech analysis, enabling managers to intervene during live customer interactions.
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Cloud-based malware defence strengthened
Wed, 15th Sep 2010
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nz
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blue coat
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exploit kits
Blue Coat enhances cloud-based WebPulse with new malware defences, allowing seamless protection for 70 million users without needing software updates.