Real time stories - Page 3

NICE has announced its industry breakthrough as the first to orchestrate synchronous and asynchronous interactions at scale.

The collaboration aims to power immersive real-time experiences across industries, with an initial focus on AEC.

Autonomous vehicles, infotainment and smart electronics - today's consumers expect state-of-the-art features and the highest level of vehicle safety.

Marketers can convert data into valuable insights using knowledge graphs, which display data visually and uncover trends and patterns.

The new release boosts the analytical capabilities of a real-time system by enabling greater situational context to event and streaming data.

Leveraging AI-driven solutions can help contact centres improve customer satisfaction through sentiment analysis and identifying key behaviours.

79% of retail and financial services companies struggle to harness real-time data and combine it with historical data to gain better insights.

Healthcare providers in Australia and New Zealand are leveraging real-time data to make informed decisions during the COVID-19 pandemic.

Real-time decisioning tools are crucial for meeting customer expectations, reducing churn, and improving the customer experience, says Pegasystems research.

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

GRM Information Management has developed an actionable analytics tool that can revolutionise real-time insights into business-critical data.

Construction companies sitting on the sidelines need to take steps now to join the digital future – or risk being left behind.

Jucy Group has called on Promapp Solutions to provide a solution for easily capturing, streamlining and sharing processes as the company expands.

Mastering digital transformation: Firms must adapt to customer expectations, Teradata advises, harnessing analytics to thrive.

Check Point launches a revolutionary threat extraction service to cleanse documents of all malware, promising real-time network defence.

Orchestra revolutionises task management with seamless email integration and real-time collaboration features, making it more than just another To Do app.

New Zealand tops Zendesk's global customer satisfaction poll at 95%, while the French lag at 57%. Now, a new charity-linked plan boosts philanthropy.

Interactive Intelligence’s new software, CIC 4.0, provides real-time speech analysis, enabling managers to intervene during live customer interactions.

Blue Coat enhances cloud-based WebPulse with new malware defences, allowing seamless protection for 70 million users without needing software updates.