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Opinion stories

The NHS Copilot rollout exposes the governance gap behind enterprise AI ambition
Data Protection

The NHS Copilot rollout exposes the governance gap behind enterprise AI ambition

Half a million NHS staff will get Copilot as leaders race to fix weak data controls and stop sensitive records surfacing in prompts.

By Richard Harbridge • 6 min read • Yesterday
Why some tax transformation projects succeed while others struggle
Digital Transformation

Why some tax transformation projects succeed while others struggle

Poor data, fragmented systems and weak processes are leaving some tax teams unable to reap the benefits of cloud roll-outs.

By Russell Gammon • 4 min read • 3 days ago
Why trust should be the number one priority for AI customer experience
Digital Transformation

Why trust should be the number one priority for AI customer experience

Fewer than half of people globally trust AI, putting customer adoption and revenue at risk unless firms explain how systems make decisions.

By Martijn Gribnau • 5 min read • 3 days ago

Global Stories

Opinion stories

Why enterprise AI must learn to act, not just talk
Digital Transformation

Why enterprise AI must learn to act, not just talk

Travel and banking customers could see faster resolutions as enterprises shift AI from answering queries to completing tasks end to end.

By Albert Nel • 6 min read • 2 days ago
Growing bigger and growing more complex are finally being treated as two different things
Software-as-a-Service

Growing bigger and growing more complex are finally being treated as two different things

Australian mid-sized firms may finally get serious accounting tools without paying ERP costs or enduring months of disruption.

By Phillip Vella • 6 min read • 2 days ago
What Role Does Data Quality Play in Data Governance?
Data Analytics

What Role Does Data Quality Play in Data Governance?

Poor data is derailing AI projects and inflating delivery errors, customer service failures and compliance risks across organisations.

By Edmund Ng • 5 min read • 3 days ago
From routing to revenue: Why payment orchestration has become a boardroom issue
Fintech

From routing to revenue: Why payment orchestration has become a boardroom issue

Diversifying away from single processors is pushing payment failures into a direct revenue risk, drawing CFOs into orchestration decisions.

By Ran Cohen • 4 min read • 3 days ago
Why data architecture decides the efficiency of the cash cycle
Digital Transformation

Why data architecture decides the efficiency of the cash cycle

Fragmented systems still leave banks and retailers unable to see the full cash cycle, limiting forecasting and making route planning harder.

By Robert Rose • 4 min read • 3 days ago
Southeast Asia's payment rails leave US merchants behind
Fintech

Southeast Asia's payment rails leave US merchants behind

US merchants risk missing billions in Southeast Asian sales as local instant-payment rails outgrow cards and stay entrenched.

By Yang Yang Zhang • 5 min read • 3 days ago
The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • 3 days ago

Stories from Other Regions

Opinion stories

Availability should follow the transaction, not the infrastructure
Disaster Recovery

Availability should follow the transaction, not the infrastructure

Manual recovery still risks missed payments and trades when financial systems fail, as customers care only whether transactions complete.

By Don Boxley • 4 min read • Yesterday
Your biggest competitor may have already launched, you've just never heard of them
Digital Transformation

Your biggest competitor may have already launched, you've just never heard of them

Banks risk being blindsided by new digital finance firms that are already moving money faster and attracting users beyond the old model.

By Paul Quickenden • 5 min read • 2 days ago
The customer experience gap in cross-border payments
Fintech

The customer experience gap in cross-border payments

Delayed cross-border payments are costing banks millions and leaving businesses chasing funds they cannot trace.

By Yasmine Amani • 5 min read • 3 days ago
The cost of false positives in DSPM
Data Protection

The cost of false positives in DSPM

False alarms in data security posture tools are draining analyst time and masking real exposure as cloud data volumes keep rising.

By Yair Cohen • 4 min read • 4 days ago
Why AI firms are redefining the value of office space and why flexibility is a premium worth paying for
Artificial Intelligence

Why AI firms are redefining the value of office space and why flexibility is a premium worth paying for

AI-driven expansion is pushing premium flexible offices into a strategic role, as firms pay more to open in weeks and hedge uncertain headcount.

By Robert How • 5 min read • 4 days ago
We moved off ChatGPT, and 5 risks that we didn't account for as a cybersecurity company bubbled up
Software-as-a-Service

We moved off ChatGPT, and 5 risks that we didn't account for as a cybersecurity company bubbled up

Switching from ChatGPT to Copilot exposed data-loss, support and trust risks, as prompts and tools built by staff proved hard to move or manage.

By Adri Leite • 6 min read • 4 days ago
EBIT-T -DA: AI's hidden line item, solving AI's growing cost problem with observability
Digital Transformation

EBIT-T -DA: AI's hidden line item, solving AI's growing cost problem with observability

AI spending is eroding margins and boards lack the real-time visibility needed to weigh token costs against business value.

By Gerardo Barranquero • 8 min read • 4 days ago