Opinion stories
The appointment gives Serve First a sharper UK profile as it seeks to stand out in a crowded AI and customer experience software market.
High-risk AI obligations have been pushed back, but transparency, GPAI and banned-practice rules remain in force for many firms.
As autonomous tools spread through workplaces, security teams are struggling to track who can access HR, finance and customer data.
Reconciliation delays and duplicate admin are draining cash flow as businesses juggle card, wallet and debit payments across separate systems.
Errors buried in workflows, reports and design decisions are the real danger, as AI mistakes become harder to spot and trace.
Poor data can make sanctions and identity checks miss real risk, leaving banks open to penalties, remediation costs and reputational damage.
Households could benefit from payment plans that match irregular incomes, as energy suppliers seek to curb rising arrears and debt.
Adobe is using the post to help customers navigate AI adoption while feeding regional priorities back into its global product strategy.
Poor data housekeeping is adding cost, risk and delays to RISE with SAP projects, with some firms losing over EUR 100,000 a month.
Security teams are finding that overlapping products can swamp alerts, raise costs and obscure whether defences are actually improving.
Sales data from a Korean reCommerce platform show cultural moments can revive long-discontinued items and expose demand before retail catches up.
Disconnected vulnerability data is leaving Australian organisations unable to judge which weaknesses threaten critical services, compliance, or customers.
Smaller firms are adopting micro-GCCs as AI and cloud tools make specialist offshore teams viable without large headcount or campuses.
Manufacturers supplying banks and other regulated firms face tougher contract demands on resilience, cyber risk and continuity as CPS 230 beds in.
Governance gaps are slowing enterprise AI adoption, with 79% of Australian DevSecOps professionals saying compliance is getting harder.
Routine design admin is where AI is already easing pressure on architects, leaving more time for judgement, care and client work.
Retailers in Singapore are using AI and telco data to spot untapped audiences, cut insight time by up to 60% and sharpen decisions.
Businesses can uncover hidden service failures and improve customer loyalty by analysing contact centre interactions at scale with AI.
Australian enterprises risk extra compliance burdens as AI-made observability tools shift governance obligations onto in-house teams.
Budget pressure is forcing CIOs to revisit cloud contracts as exit costs, egress fees and proprietary tools erode promised flexibility.