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Ombudsman Stories

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Ombudsman stories

Ombuds Group adopts Ctrl AI for dispute resolution

Software-as-a-Service

Ombuds Group adopts Ctrl AI for dispute resolution

Rising complaint volumes and more complex cases are pushing The Ombuds Group to use AI with human oversight across all its schemes.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 11th Jun 2026

Global Stories

Ombudsman stories

Thank you for your service! Phone and internet complaint numbers are down in Oz

Unified Communications

Thank you for your service! Phone and internet complaint numbers are down in Oz

Australian consumers increasingly satisfied with internet and phone providers as complaints drop, says Telecommunications Industry Ombudsman.

By Mitchell Hageman • 2 min read • Wed, 9th Feb 2022

Stories from Other Regions

Ombudsman stories

Country still divided on three waters reforms

Country still divided on three waters reforms

Councils and opponents remain split as the Government's water overhaul promises public ownership but keeps co-governance in place.

By Staff Writer • 4 min read • Thu, 28th Apr 2022

New research calls for Personal Injury Commissioner

New research calls for Personal Injury Commissioner

Hundreds of thousands of injured New Zealanders could get better access to support if ACC reforms and a new commissioner are adopted.

By Geoff • 3 min read • Tue, 23rd May 2017