Instant Messaging (IM) Stories

UK Stories

Instant Messaging (IM) stories

Stable call centre KPIs mask growing customer anger

UK contact centres keep KPIs steady, but MaxContact warns a growing perception gap as frustrated customers switch providers in droves.

By Shannon Williams • 4 min read • Wed, 11th Mar 2026

Global Stories

Instant Messaging (IM) stories

Customer Experience

Wassist raises USD $1.1 million for WhatsApp commerce

The London startup aims to help smaller retailers turn WhatsApp chats into sales as it begins growth with fresh pre-seed funding.

By Sofiah Nichole Salivio • 5 min read • This month

Unified Communications

Custodia warns of AI record-keeping risk in finance

Banks face wider compliance burdens as regulators scrutinise AI-generated messages, collaboration tools and cloud records across finance.

By Catherine Knowles • 3 min read • Fri, 10th Apr 2026

Marketing Technologies

OpenAI unveils GPT-5.3 Instant with fewer refusals

OpenAI unveils GPT-5.3 Instant, promising smoother, more direct ChatGPT conversations, fewer refusals and improved accuracy on web-sourced facts.

By Mark Tarre • 3 min read • Wed, 4th Mar 2026

Data Protection

WhatsApp unveils lockdown mode for high-risk users

WhatsApp launches Strict Account Settings, a lockdown mode offering tighter privacy and security for journalists and other high‑risk users.

By Mark Tarre • 3 min read • Wed, 28th Jan 2026

Firewalls

LinkedIn DMs abused to spread Python-based malware

Attackers are abusing LinkedIn private messages to deliver Python-based malware via booby-trapped archives, ReliaQuest has warned.

By Catherine Knowles • 4 min read • Wed, 21st Jan 2026

Encryption

WhatsApp API flaw exposes 3.5 billion users to major privacy risk

A WhatsApp API flaw exposed details of 3.5 billion users, including millions in Asia, raising significant privacy and cybersecurity concerns worldwide.

By Catherine Knowles • 4 min read • Fri, 28th Nov 2025

Unified Communications

Varonis acquires SlashNext for up to USD $150 million to boost AI email security

Varonis has acquired AI-driven email security firm SlashNext for up to USD $150 million, enhancing its threat detection across emails and messaging platforms.

By Sean Mitchell • 3 min read • Fri, 5th Sep 2025

Unified Communications

Hornetsecurity launches AI cyber assistant for Microsoft 365

Hornetsecurity unveils an AI Cyber Assistant within 365 Total Protection Plan 4 to boost Microsoft 365 security with automated email and Teams threat defence.

By Catherine Knowles • 4 min read • Fri, 20th Jun 2025

Email Security

Email still vital for business despite messaging app surge

Despite instant messaging growth, 48% of IT leaders say email remains the top channel for vital business communications worldwide.

By Jed Nykolle Harme • 4 min read • Wed, 11th Jun 2025

Customer Experience

Generation Z challenges brands with digital preferences

A recent TP Business Insights report reveals Generation Z is the toughest customer demographic to support, influenced by their unique online communication styles.

By Shannon Williams • 3 min read • Fri, 11th Apr 2025

Customer Experience

TP report shows Gen Z prefer interactive communication

A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.

By Shannon Williams • 3 min read • Fri, 4th Apr 2025

Cloud Services

Grandstream releases two new models in GCC6000 Series

Grandstream expands its GCC6000 Series with the new GCC6010W and GCC6011, offering unified communication, networking, and security solutions for SMEs.

By Kaleah Salmon • 3 min read • Thu, 5th Sep 2024