IT Brief UK - Technology news for CIOs & IT decision-makers

Empathy stories

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How Agile prospers under TEAL management structures
This month
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big data
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bi
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project management
Amidst organisational failures to successfully apply agile, the TEAL management philosophy shows promise in fully realising agile's potential, by prioritising adaptability, empowerment and self-governance in teams.
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From pixels to playgrounds: the urgent need for balance in our children’s digital lives
This month
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edutech
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smartphones
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technology gifts
As children's lives become increasingly digitalised, health experts highlight the immediate need to balance screen-time with physical activity, combating sedentary habits and potential obesity risks.
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At the table: cultivating a people-first workplace culture in an era defined by change
This month
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ai
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organisational culture
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millennials
Nurturing a 'people-first' workplace culture becomes increasingly imperative, balancing technology with human touch, adapting to generational shifts and ensuring professional and personal satisfaction amid change.
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AI & remote work transform contact centre industry
Last month
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ai
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nz
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productivity
Contact centres across ANZ are experiencing a significant shift to remote working and AI integration, enhancing customer service delivery.
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UK's legal tech firm Lawhive creates first AI paralegal, Lawrence
Tue, 5th Dec 2023
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ai
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legal
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feedback
Legal tech firm Lawhive unveils the UK's first AI paralegal, Lawrence, who passed the Solicitors Qualifying Examination.
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Odigo launches AI-powered connector for effective UCaaS and CCaaS integration
Thu, 5th Oct 2023
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bi
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uc
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big data
Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.
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IWD 2023: How women in tech can ‘embrace equity’ by supporting each other
Wed, 8th Mar 2023
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dei
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iwd
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flexible work
When women support and empower each other, we can both increase gender diversity in tech and create real change in the community and our workplaces.
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Bonsey Jaden Group appoints Daniel Loo as Regional Executive Creative Director
Fri, 7th Oct 2022
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digital media
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malaysia
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advertising
The company has bolstered its leadership team across the Southeast Asian region with the appointment of Daniel Loo as Regional Executive Creative Director.
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Is your chatbot bringing down the customer satisfaction score?
Fri, 12th Aug 2022
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contact centre
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cx
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crm
Chatbots are failing to meet customer expectations due to a lack of transparency, frail language models, and poor conversation design.
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IWD 2022: Leading during uncertain times - the rising importance of empathy
Tue, 8th Mar 2022
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bi
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big data
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data analytics
We’re currently witnessing one of the greatest shifts in workplace culture in history with 'control and command' leadership fading out.
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Microsoft APC Day 4 highlights: Women entrepreneurs, design & partner discussions
Fri, 9th Sep 2016
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microsoft
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empathy
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design
Highlights from the final day of the Microsoft Australia Partner Conference ranged from women entrepreneurs, design, empathy and partner discussions.
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Communicating with customers in the CEC
Wed, 1st Jul 2009
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customers
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nz
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workplace culture
Is there a more effective way of communicating with customers in this current economic climate? Is there a way to hold the hope for your customer base? Yes there is!.