How Agile prospers under TEAL management structures
Amidst organisational failures to successfully apply agile, the TEAL management philosophy shows promise in fully realising agile's potential, by prioritising adaptability, empowerment and self-governance in teams.
From pixels to playgrounds: the urgent need for balance in our children’s digital lives
As children's lives become increasingly digitalised, health experts highlight the immediate need to balance screen-time with physical activity, combating sedentary habits and potential obesity risks.
At the table: cultivating a people-first workplace culture in an era defined by change
Nurturing a 'people-first' workplace culture becomes increasingly imperative, balancing technology with human touch, adapting to generational shifts and ensuring professional and personal satisfaction amid change.
AI & remote work transform contact centre industry
Contact centres across ANZ are experiencing a significant shift to remote working and AI integration, enhancing customer service delivery.
UK's legal tech firm Lawhive creates first AI paralegal, Lawrence
Legal tech firm Lawhive unveils the UK's first AI paralegal, Lawrence, who passed the Solicitors Qualifying Examination.
Odigo launches AI-powered connector for effective UCaaS and CCaaS integration
Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.
IWD 2023: How women in tech can ‘embrace equity’ by supporting each other
When women support and empower each other, we can both increase gender diversity in tech and create real change in the community and our workplaces.
Bonsey Jaden Group appoints Daniel Loo as Regional Executive Creative Director
The company has bolstered its leadership team across the Southeast Asian region with the appointment of Daniel Loo as Regional Executive Creative Director.
Is your chatbot bringing down the customer satisfaction score?
Chatbots are failing to meet customer expectations due to a lack of transparency, frail language models, and poor conversation design.
IWD 2022: Leading during uncertain times - the rising importance of empathy
We’re currently witnessing one of the greatest shifts in workplace culture in history with 'control and command' leadership fading out.
Microsoft APC Day 4 highlights: Women entrepreneurs, design & partner discussions
Highlights from the final day of the Microsoft Australia Partner Conference ranged from women entrepreneurs, design, empathy and partner discussions.
Communicating with customers in the CEC
Is there a more effective way of communicating with customers in this current economic climate? Is there a way to hold the hope for your customer base? Yes there is!.