eGovernment Stories

UK Stories

eGovernment stories

UK public sector races ahead with AI as trust lags

Public confidence is trailing adoption, with nearly half of citizens uneasy about AI in services despite rapid uptake by public bodies.

By Sofiah Nichole Salivio • 4 min read • This month

Digital Transformation

Adyen wins GOV.UK Pay deal for 1,000 public services

About 1,000 councils, police and armed forces services will move from Stripe as the government adds pay by bank options on GOV.UK Pay.

By Karen Joy Bacudo • 3 min read • This month

DevOps

Kainos wins GBP £150 million Defra digital contract

The four-year deal should help Defra replace legacy systems and speed up digital services across environmental regulation and biosecurity.

By Mark Tarre • 3 min read • This month

Data Analytics

AI makes public sector IT jobs more demanding, survey finds

More than half of public sector IT staff say artificial intelligence has added work, as fragmented systems and policy gaps complicate adoption.

By Sofiah Nichole Salivio • 3 min read • Last month

Smart Cities

Innovation City launches on-chain business identities

Banks and regulators can now verify Ras Al Khaimah free zone companies in seconds, as paper licences are replaced on-chain.

By Sofiah Nichole Salivio • 4 min read • Last month

EduTech

Public backs AI in services, but demands strong rules

Nearly half of UK public back AI for faster, more accessible services, but demand tight rules, oversight and visible accountability.

By Catherine Knowles • 4 min read • Tue, 3rd Mar 2026

Gaming

IDnow hires ex-Ukraine minister for digital identity push

IDnow hires former Ukraine digital minister Liudmyla Rabchynska to steer EU identity wallet and eIDAS 2.0 regulatory strategy.

By Sofiah Nichole Salivio • 4 min read • Thu, 12th Feb 2026

Global Stories

eGovernment stories

AI Ethics & Governance

ICS.AI builds dialect-aware AI with Sheffield University

Residents could face poorer access to council services unless AI systems can cope with regional accents and dialects, a UK project now testing that live.

By Sofiah Nichole Salivio • 4 min read • This month

Public Cloud

Germany & Brazil mandate ODF in push for sovereignty

Public bodies in both countries will have to save files in an open format, as policymakers seek to curb supplier lock-in and bolster digital sovereignty.

By Sean Mitchell • 4 min read • Last month

Smart Cities

Granicus names seven digital government award winners

Measured gains in service speed and transparency drove Granicus's awards, with councils cutting wait times, costs and phone enquiries.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 24th Apr 2026

Data Protection

Login problems drive consumers away from digital services

Poor logins are pushing 68% of consumers to abandon or switch providers, as trust in AI and data handling lags sharply.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026

Stories from Other Regions

eGovernment stories

Data sovereignty

Catalyst urges New Zealand to back local tech in procurement

New procurement rules could keep critical emergency and health systems in local hands, as Catalyst warns reliance on offshore vendors raises costs and risks.

By Joseph Gabriel Lagonsin • 4 min read • This month

Enterprise Resource Planning

RWS opens Adelaide office with state government win

The contract gives the group its first dedicated foothold in Australian government and regulatory content as states modernise aging legislative systems.

By Sean Mitchell • 4 min read • Last month

Smart Cities

Esri Ireland conference spotlights geospatial future

The Dublin event drew 450 delegates as Ireland's infrastructure planners turned to location data for housing, transport and utilities decisions.

By Sean Mitchell • 4 min read • Last month

Public Sector

Foster Moore launches registry advisory for governments

Governments facing ageing registry systems can now tap specialist advice on modernisation, interoperability and investment planning from Foster Moore.

By Sean Mitchell • 4 min read • Mon, 27th Apr 2026