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Digital Engagement stories

CX is an outcome of the network beneath it
Unified Communications

CX is an outcome of the network beneath it

Customer experience fails when networks falter, with outages, latency and weak security now directly affecting trust and churn.

By Richard Hall • 5 min read • Last month
Apollo3D urges firms to use digital twins as costs rise
Digital Transformation

Apollo3D urges firms to use digital twins as costs rise

Rising fuel and energy bills are pushing British firms to replace routine site visits with digital twins to cut delays and costs.

By Sofiah Nichole Salivio • 3 min read • Thu, 16th Apr 2026
InDebted appoints Rob Young as UK Managing Director
Software-as-a-Service

InDebted appoints Rob Young as UK Managing Director

The move comes as lenders seek digital alternatives to legacy collections systems in a UK market handling more than GBP £60 billion of consumer debt.

By Mark Tarre • 4 min read • Wed, 1st Apr 2026
Creators eclipse broadcasters in Oscars social media surge
Marketing Technologies

Creators eclipse broadcasters in Oscars social media surge

Influencers, not film studios or TV networks, stole the Oscars spotlight this year as creator content drove surging social media engagement.

By Kaleah Salmon • 4 min read • Tue, 24th Mar 2026
Aegon’s Mylo app tracks down GBP £135m in pensions
Digital Transformation

Aegon’s Mylo app tracks down GBP £135m in pensions

Aegon app Mylo consolidates more than GBP £135m in pensions as digital tracing tools tackle the UK's growing lost pots problem.

By Sean Mitchell • 4 min read • Fri, 20th Mar 2026

Global Stories

Digital Engagement stories

Backbase named Forrester leader & customer favourite
Software-as-a-Service

Backbase named Forrester leader & customer favourite

Banks seeking to cut fragmentation may see Backbase's Forrester nod as validation that its AI-native platform can unify front-office work.

By Shannon Williams • 4 min read • Wed, 29th Apr 2026
Granicus names seven digital government award winners
Smart Cities

Granicus names seven digital government award winners

Measured gains in service speed and transparency drove Granicus's awards, with councils cutting wait times, costs and phone enquiries.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 24th Apr 2026
Sinch named leader in IDC communications platform study
Customer Relationship Management

Sinch named leader in IDC communications platform study

The ranking underscores growing demand for combined messaging, voice and email tools as enterprise buyers seek one platform across channels.

By Mark Tarre • 3 min read • Mon, 20th Apr 2026
Temenos forum spotlights AI & banking modernisation
Data Protection

Temenos forum spotlights AI & banking modernisation

Banks are under pressure to modernise legacy systems and prove where AI can improve service, risk control and security at scale.

By Kaleah Salmon • 4 min read • Fri, 17th Apr 2026
Login problems drive consumers away from digital services
Data Protection

Login problems drive consumers away from digital services

Poor logins are pushing 68% of consumers to abandon or switch providers, as trust in AI and data handling lags sharply.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
JAAQ raises GBP £13 million to expand mental health platform
Enterprise Resource Planning

JAAQ raises GBP £13 million to expand mental health platform

London mental health AI platform JAAQ raises GBP £13 million Series A to embed clinically governed support into employers' and insurers' apps.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026
Changing customer loyalty landscape: Here's what retail leaders need to know
Data Analytics

Changing customer loyalty landscape: Here's what retail leaders need to know

Retail leaders are racing to turn data, AI and retail media into performance engines, reshaping how customer loyalty will work by 2026.

By Jonathan Reeve • 5 min read • Thu, 19th Mar 2026
Open Point unveils unified engagement & stakeholder hub
Smart Cities

Open Point unveils unified engagement & stakeholder hub

Open Point has merged Social Point and Consultation Manager into a single platform to unify community engagement and stakeholder oversight.

By Sofiah Nichole Salivio • 3 min read • Thu, 19th Mar 2026

Stories from Other Regions

Digital Engagement stories

Alkami report shows digital banking gaps at US banks
Data Analytics

Alkami report shows digital banking gaps at US banks

High abandonment rates and thin business tools are blunting banks’ digital gains even as customer adoption of online services rises.

By Karen Joy Bacudo • 4 min read • Last month
UGREEN lands first sports deal with New England Patriots
Storage

UGREEN lands first sports deal with New England Patriots

The deal gives UGREEN its first global sports platform and expands the accessory maker’s reach to NFL fans in North America, though terms were not disclosed.

By Sofiah Nichole Salivio • 4 min read • Mon, 27th Apr 2026
Alkami launches Engage to boost digital banking adoption
Digital Transformation

Alkami launches Engage to boost digital banking adoption

Banks and credit unions can now track where customers drop out in online banking journeys, helping lift adoption and self-service.

By Catherine Knowles • 4 min read • Fri, 17th Apr 2026
Fanta & Xbox launch limited-edition drinks in New Zealand
Gaming

Fanta & Xbox launch limited-edition drinks in New Zealand

A nationwide promotion is putting game characters on supermarket shelves, as buyers in New Zealand can win Xbox prizes from special Fanta packs.

By Sofiah Nichole Salivio • 3 min read • Mon, 13th Apr 2026