Customer Loyalty stories
American Express extends partnership with HICAPS for easier health payments
American Express has broadened its affiliation with Australia's health claim solution HICAPS, enabling smoother healthcare transactions.
The future of omnichannel: Your success blueprint in a digital world
Customer loyalty is absolutely the most important thing. But it is a byproduct of the people that work for you.
ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
'Commvault unveils AI-enhanced data protection platform 'Commvault Cloud''
Commvault has launched its new platform, Commvault Cloud, offering enhanced cyber resilience and data protection solutions for hybrid cloud organisations.
Me&u launches marketing platform in partnership with Eagle Eye
As an omnichannel loyalty, promotions, and subscription tool, me&u Engage influences customer behaviour along their purchasing journey.
Antavo launches academy to foster customer loyalty & enhance skills
Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.
Beyond NPS: Why trust matters most in customer loyalty
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
Antavo and Concord partnership to enhance digital customer experiences
Antavo, an Enterprise Loyalty Cloud company, and digital transformation firm Concord, forge a partnership aimed at improving digital customer experiences.
TDCX Foundation aids youth digital literacy for its first anniversary
TDCX Foundation celebrates first anniversary with projects enhancing digital literacy for Southeast Asian youth. #socialimpact.
Voice analytics market projected to reach USD 9.33 billion by 2030
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Inbuilding coverage technology reshapes retail customer experience
Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.
Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.
Manhattan Associates streamlines returns for omnichannel shopping
Manhattan Associates has announced enhanced Returns Management capabilities to streamline and optimise the returns process.
Retailers called on to win over shoppers as cost of living rises
After significant growth in peak pandemic years, Australian consumer online retail spending has stabilised, according to the Australian Ecommerce Report 2023.
The power behind personalised customer journeys
Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.
How to win customer loyalty in the age of AI
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.
Customer loyalty proves critical for grocery retailers
New Eagle Eye research reveals how grocery retailers can win with customer loyalty standards and practices in light of the current economic climate.
Open banking, payments and a new era for customer loyalty
Open Banking has matured into an innovative payments solution enabling merchants to drive conversion, reward loyalty and improve the customer experience.
Zendesk investigates changing nature of customer experience
Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.
Value for money top of the list in building brand loyalty - report
When asked which brand characteristics are essential for building customer loyalty, value for money was the most popular, chosen by 77% of respondents.
Why the financial services industry needs to embrace ‘relationship marketing’
Fintech disruptors and a desire for personalized experiences are shaking up customer loyalty in the financial services industry.
Why QSRs need to ‘cook up’ a perfect customer loyalty solution
Competition is heating up in APAC's QSR industry. To stay profitable, restaurants must embrace digital transformation and personalized marketing.
Loyalty, pricing and service are D2Cs biggest shortfalls
There is a key gap between brand manufacturer drivers for D2C deployment and their executional shortfalls, a new report reveals.
How brands can use offline data to drive better decision-making
It’s no secret brands are at the forefront of data usage and capture, especially those with an eCommerce element in their businesses.