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Customer engagement Stories

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Customer engagement stories

NFON appoints Neil Coulthard to lead UK sales push
Partner Programmes

NFON appoints Neil Coulthard to lead UK sales push

The move sharpens NFON's UK focus as it seeks more partner-led sales and a bigger share of the crowded cloud communications market.

By Raphael Veloso • 3 min read • This month
Prsnt revenue jumps to £1.2 million after Dragons' Den
eCommerce

Prsnt revenue jumps to £1.2 million after Dragons' Den

Demand from major consumer brands has helped the Brighton platform lift sales from £42,000 to £1.2 million since its TV appearance.

By Karen Joy Bacudo • 4 min read • This month
UK workers lose time editing AI business documents
Digital Transformation

UK workers lose time editing AI business documents

The survey found 96% of UK knowledge workers still edit AI drafts, with many saying the review stage wipes out any time saved.

By Sofiah Nichole Salivio • 4 min read • This month
Experian launches new Snowflake apps for marketers
Software-as-a-Service

Experian launches new Snowflake apps for marketers

Marketers can now clean and activate customer records inside Snowflake, cutting data movement and tightening privacy controls.

By Sofiah Nichole Salivio • 3 min read • Last month

Global Stories

Customer engagement stories

Eagle Eye teams up with Playable on gamified loyalty
Omnichannel

Eagle Eye teams up with Playable on gamified loyalty

Retailers could keep shoppers engaged between purchases as the tie-up links games to loyalty rewards and first-party data collection.

By Mara Sugue • 4 min read • Last week
Braze launches AI tool to test billion customer mixes
Marketing Technologies

Braze launches AI tool to test billion customer mixes

The new software aims to help marketing teams automate customer outreach and campaign checks, reducing reliance on technical staff or manual testing.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Zoom appoints Andrew Hindmarch to APAC channel role
Customer Experience

Zoom appoints Andrew Hindmarch to APAC channel role

The hire aims to deepen partner ties as Zoom pushes more AI-powered workplace and customer experience tools across Asia Pacific.

By Mara Sugue • 3 min read • Last week
Morrisons boosts loyalty sales with Eagle Eye revamp
Amazon

Morrisons boosts loyalty sales with Eagle Eye revamp

The revamped More Card scheme has helped Morrisons lift loyalty-linked sales from 47% to 65% in 18 months, as it adds real-time offers.

By Joseph Gabriel Lagonsin • 4 min read • This month
Avanade urges firms to use AI to remake business models
Data Analytics

Avanade urges firms to use AI to remake business models

Most firms are still using AI for efficiency, but Avanade says only 17% have redesigned their operating model around it.

By Joseph Gabriel Lagonsin • 4 min read • This month
Vection signs five-year reciprocal reseller deal with Xerox
Document Management

Vection signs five-year reciprocal reseller deal with Xerox

Western Europe customers could gain broader access to AI, workflow and XR tools after Vection and Xerox struck a non-exclusive five-year deal.

By Joseph Gabriel Lagonsin • 3 min read • This month
Customer Science names Johnstone Australian Chief Executive
Digital Transformation

Customer Science names Johnstone Australian Chief Executive

The split leadership structure aims to keep Australian clients supported while Customer Science pushes into North America and broader overseas markets.

By Joseph Gabriel Lagonsin • 3 min read • This month
Eagle Eye adds Divide By Zero to APAC partner programme
Customer Experience

Eagle Eye adds Divide By Zero to APAC partner programme

Retailers in Asia-Pacific will gain more choice over loyalty and personalisation systems as Eagle Eye broadens its partner network with Divide By Zero.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Stories from Other Regions

Customer engagement stories

PolyAI appoints Sunil Shah as Chief Financial Officer
Data Analytics

PolyAI appoints Sunil Shah as Chief Financial Officer

The hire comes as the AI software group expands its platform and looks to boost investment in customer-facing tools.

By Sofiah Nichole Salivio • 3 min read • This month
Bango teams up with LG U+ to expand Udok subscriptions
Broadband

Bango teams up with LG U+ to expand Udok subscriptions

LG U+ customers in South Korea will gain access to more global and local subscription offers as the telecoms group broadens its Udok platform.

By Sofiah Nichole Salivio • 3 min read • This month
Gallagher names Brad Sheen to lead NSW & ACT growth
Data centers

Gallagher names Brad Sheen to lead NSW & ACT growth

The hire is aimed at deepening Gallagher's foothold in NSW and the ACT, with a focus on bigger customers in data centres, government and utilities.

By Raphael Veloso • 3 min read • This month
CelcomDigi opens AI-focused Tech Fair 2026 in Petaling
Robotics

CelcomDigi opens AI-focused Tech Fair 2026 in Petaling

The five-day event aims to give Malaysians practical exposure to AI in phones and services, alongside promotions and prize draws at 1 Utama Shopping Centre.

By Raphael Veloso • 3 min read • This month
Gate City Bank boosts digital use with Alkami tools
Data Analytics

Gate City Bank boosts digital use with Alkami tools

The North Dakota lender cut fraud losses and lifted logins after linking marketing, onboarding and banking tools into one platform.

By Karen Joy Bacudo • 4 min read • Last month