Customer engagement stories
Cevo gains AWS Resilience Competency enhancing system resilience services
Cloud consulting partner, Cevo, has achieved AWS Resilience Competency in Resilience Design and Operations, enhancing system resilience services.
IDC predicts surge in AI investments and global adoption by 2024
IDC anticipates a considerable rise in AI investments and global adoption, potentially exceeding $500 billion by 2027.
Google Cloud and Klook initiative to boost customer engagement with AI
Google Cloud partners with Asian travel platform Klook to utilise generative AI to enhance translations, customer service and data capabilities.
Lalamove boosts sales and customer engagement with Freshworks tools
Lalamove utilises Freshworks' tools Freshdesk and Freshsales to improve sales conversion by 24% and customer engagement by 58%.
WPP & Sprinklr join forces to boost personalised customer experiences
WPP partners with Sprinklr to utilise AI in delivering personalised customer experiences, heralding a new era in engagement.
Generali Thailand cuts application development costs by 12% with CAST software
Generali Thailand sees a 12% reduction in application development and maintenance costs, courtesy of CAST Imaging software.
Fidelity Apps to revolutionise Aussie holiday shopping with VR platform
Tech entrepreneur, Jackson Meyer, aims to transform festive shopping with cutting-edge VR platform, Fidelity Apps.
Last Yard secures Amazon Web Services Retail Competency status
Perth-based Last Yard announced it has earned Amazon Web Services (AWS) Retail Competency status, positing it as a leader in retail software provision.
Messaging tech pioneer Known rebrands as Kudosity in strategic shift
Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.
Sydney firm Atomic.io shines in inaugural 2023 TMW 100 martech list
Sydney-based martech firm Atomic.io secures No. 2 spot for Innovation in Web/Mobile Platforms in the inaugural TMW 100 list.
Logicalis named Sustainability Partner of the Year at Cisco Summit 2023
Logicalis hailed as Sustainability Partner of the Year at Cisco's 2023 Summit for its green IT solutions globally.
Waitrose partners with CitrusAd to revamp its advertising strategy
Waitrose has teamed up with CitrusAd to overhaul its online advertising strategy, promising personalised ads for customers.
n3 Hub introduces CDP-as-a-Service for enhanced marketing campaigns
n3 Hub launches CDP-as-a-Service, allowing marketing agencies to utilise its customer data platform for clients.
NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.
CrowdStrike first to surpass USD $1 billion in software sales on AWS Marketplace
Cybersecurity provider CrowdStrike surpasses USD $1 billion in sales on AWS Marketplace, a first for a cloud-based ISV.
Tonik Bank and MoEngage bring digital banking to unbanked Filipinos
Tonik Bank collaborates with MoEngage, driving digital banking access for unbanked Filipinos and aiming to revolutionise financial services.
Inbuilding coverage technology reshapes retail customer experience
Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.
AWS unites with Immutable to integrate game studios into Web3
Amazon Web Services teams up with Web3 gaming firm, Immutable, for seamless integration of game studios into Web3.
Global payments launches revolutionary omnichannel solution
Global Payments Oceania debuts an omnichannel solution to enhance customer-business interaction across Australia.
Adobe claims CX revolution with new Experience Mgr for Enterprises
Adobe releases Adobe Experience Manager for Enterprises, enabling businesses to easily create and edit web content using popular word processing tools.
The importance of conversational AI in contact centres
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
Oracle tops Digital Customer Engagement rankings, says Guidehouse Insights
Oracle Energy and Water has been named the top provider in digital customer engagement and experience analytics by Guidehouse Insights.
What this drinks retailer did to boost customer conversion to almost 100%
Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.
Twilio to deliver new customer-aware generative AI
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.