IT Brief UK - Technology news for CIOs & IT decision-makers

Customer engagement stories

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Cevo gains AWS Resilience Competency enhancing system resilience services
Yesterday
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aws
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business continuity
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ceo
Cloud consulting partner, Cevo, has achieved AWS Resilience Competency in Resilience Design and Operations, enhancing system resilience services.
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IDC predicts surge in AI investments and global adoption by 2024
Last week
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ai
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sales
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idc
IDC anticipates a considerable rise in AI investments and global adoption, potentially exceeding $500 billion by 2027.
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Google Cloud and Klook initiative to boost customer engagement with AI
Last week
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cx
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business
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collaboration
Google Cloud partners with Asian travel platform Klook to utilise generative AI to enhance translations, customer service and data capabilities.
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Lalamove boosts sales and customer engagement with Freshworks tools
Last week
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digital transformation
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support
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software
Lalamove utilises Freshworks' tools Freshdesk and Freshsales to improve sales conversion by 24% and customer engagement by 58%.
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WPP & Sprinklr join forces to boost personalised customer experiences
Last week
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ai
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ceo
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productivity
WPP partners with Sprinklr to utilise AI in delivering personalised customer experiences, heralding a new era in engagement.
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Generali Thailand cuts application development costs by 12% with CAST software
Last week
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digital transformation
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innovation
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user experience
Generali Thailand sees a 12% reduction in application development and maintenance costs, courtesy of CAST Imaging software.
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Fidelity Apps to revolutionise Aussie holiday shopping with VR platform
Last week
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vr
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online shopping
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nike
Tech entrepreneur, Jackson Meyer, aims to transform festive shopping with cutting-edge VR platform, Fidelity Apps.
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Last Yard secures Amazon Web Services Retail Competency status
Last month
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cx
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aws
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perth
Perth-based Last Yard announced it has earned Amazon Web Services (AWS) Retail Competency status, positing it as a leader in retail software provision.
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Messaging tech pioneer Known rebrands as Kudosity in strategic shift
Last month
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digital transformation
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privacy
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innovation
Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.
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Sydney firm Atomic.io shines in inaugural 2023 TMW 100 martech list
Last month
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martech
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email
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westpac
Sydney-based martech firm Atomic.io secures No. 2 spot for Innovation in Web/Mobile Platforms in the inaugural TMW 100 list.
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Logicalis named Sustainability Partner of the Year at Cisco Summit 2023
Last month
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it infrastructure
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customer engagement
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logicalis
Logicalis hailed as Sustainability Partner of the Year at Cisco's 2023 Summit for its green IT solutions globally.
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Waitrose partners with CitrusAd to revamp its advertising strategy
Last month
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cx
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advertising
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strategy
Waitrose has teamed up with CitrusAd to overhaul its online advertising strategy, promising personalised ads for customers.
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n3 Hub introduces CDP-as-a-Service for enhanced marketing campaigns
Fri, 27th Oct 2023
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data analytics
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martech
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data
n3 Hub launches CDP-as-a-Service, allowing marketing agencies to utilise its customer data platform for clients.
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NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Tue, 24th Oct 2023
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mobility
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cx
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it infrastructure
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.
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CrowdStrike first to surpass USD $1 billion in software sales on AWS Marketplace
Tue, 24th Oct 2023
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cybersecurity
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public cloud
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zscaler
Cybersecurity provider CrowdStrike surpasses USD $1 billion in sales on AWS Marketplace, a first for a cloud-based ISV.
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Tonik Bank and MoEngage bring digital banking to unbanked Filipinos
Mon, 23rd Oct 2023
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financial literacy
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customer engagement
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philippines
Tonik Bank collaborates with MoEngage, driving digital banking access for unbanked Filipinos and aiming to revolutionise financial services.
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Inbuilding coverage technology reshapes retail customer experience
Mon, 16th Oct 2023
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cx
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connectivity
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apple pay
Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.
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AWS unites with Immutable to integrate game studios into Web3
Fri, 13th Oct 2023
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aws
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integration
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collaboration
Amazon Web Services teams up with Web3 gaming firm, Immutable, for seamless integration of game studios into Web3.
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Global payments launches revolutionary omnichannel solution
Wed, 11th Oct 2023
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payment gateways
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new technology
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innovation
Global Payments Oceania debuts an omnichannel solution to enhance customer-business interaction across Australia.
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Adobe claims CX revolution with new Experience Mgr for Enterprises
Wed, 11th Oct 2023
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cx
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dx
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adobe
Adobe releases Adobe Experience Manager for Enterprises, enabling businesses to easily create and edit web content using popular word processing tools.
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The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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contact centre
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
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Oracle tops Digital Customer Engagement rankings, says Guidehouse Insights
Thu, 21st Sep 2023
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cloud services
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utilities
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investment
Oracle Energy and Water has been named the top provider in digital customer engagement and experience analytics by Guidehouse Insights.
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What this drinks retailer did to boost customer conversion to almost 100%
Mon, 14th Aug 2023
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marketing strategy
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customer engagement
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digital marketing
Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.
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Twilio to deliver new customer-aware generative AI
Mon, 7th Aug 2023
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digital marketing
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customer engagement
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twilio
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.