IT Brief UK - Technology news for CIOs & IT decision-makers

Customer engagement stories

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Asia-Pacific organisations honoured for digital transformation
Today
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digital transformation
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cx
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personalisation
Smart Communications has honoured leading Asia-Pacific firms, including ING and Westpac, with 2025 SCALE Awards for digital transformation and customer engagement.
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Jennifer Catto named executive vice president at Sabre
Today
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digital transformation
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marketing strategy
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customer engagement
Sabre appoints Jennifer Catto as EVP and CMO to drive global marketing strategy and growth, leveraging her 25 years' experience in transformational leadership.
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AI & unified platforms shape the future of self-service
Yesterday
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cx
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digital entertainment
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ai
B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.
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How ‘Cloud Adjudication’ benefits retailers in Southeast Asia
Yesterday
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cx
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commerce systems
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pos
Cloud-based adjudication boosts Southeast Asian retailers with fast, personalised offers, enhancing loyalty programmes and customer satisfaction across channels.
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NICE & ServiceNow partner on AI to unify customer service
Yesterday
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crm
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uc
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
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Consilium launches UniCRM for contact centre operations
Yesterday
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crm
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uc
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cx
Consilium Software has launched UniCRM, a new platform that unifies Help Desk, Collections, and Telemarketing to boost contact centre efficiency and customer experience.
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N-able wins Gold at Stevie Awards for AI-powered customer support
Yesterday
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data analytics
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digital transformation
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cx
N-able won a Gold Award at the Stevie Awards for its AI-driven customer support, enhancing engagement and service for partners globally.
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Unlocking Retail Growth: The WhatsApp Customer Service Revolution
Yesterday
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encryption
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cx
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martech
E-commerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.
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Eagle Eye & Ecrebo partner to boost smart receipt marketing
2 days ago
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cx
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martech
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commerce systems
Eagle Eye and Ecrebo have partnered to blend personalised marketing with POS tech, enhancing retail promotions and loyalty programmes at store checkouts.
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Sinch & OneReach.ai partner to boost AI in communications
2 days ago
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uc
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cx
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martech
Sinch partners with OneReach.ai to integrate AI-driven communication tools, enhancing global customer engagement across multiple channels with advanced automation.
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AI-focused marketing risks eroding trust, says new research
2 days ago
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cx
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martech
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genai
New study finds consumers trust companies more when they promote human expertise over AI, especially in personalised services like healthcare and luxury goods.
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Talkdesk launches AI platform to streamline utilities support
2 days ago
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cx
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martech
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genai
Talkdesk launches Utilities Experience Cloud, an AI-powered platform for utility firms to offer faster, personalised omnichannel customer service with real-time system integration.
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Jazeera Airways taps TCS to drive digital transformation push
4 days ago
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digital transformation
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cx
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martech
Tata Consultancy Services partners with Jazeera Airways to modernise its digital platform, enhancing customer experience and boosting revenue streams.
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Excite raises AUD $2.8 million to expand cyber security training
4 days ago
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edutech
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cx
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martech
Excite Technology Services raises AUD $2.8 million to boost cyber security growth, funding its advanced digital forensics training centre and offensive security services.
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8x8 unveils new AI tools, RCS messaging & digital wallet pay
Last week
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saas
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uc
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cx
8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.
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Personalised data & AI crucial for brands’ future success
Last week
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data analytics
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cx
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martech
Circana's new report reveals how brands can boost customer lifetime value through personalised commerce, leveraging data tech and predictive analytics.
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Sinch named leader in Omdia CPaaS report for innovation & AI
Last week
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cx
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martech
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ai
Sinch is named a Leader in Omdia's CPaaS 2025 report, scoring highly in innovation and go-to-market strategy with strong global customer engagement.
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StarHub marks 25 years with celebrations & NBA streaming offer
Last week
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robots
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data analytics
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digital transformation
StarHub celebrates 25 years of advancing Singapore’s digital landscape with activities, prizes, and exclusive NBA streaming for customers and the community.
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Backbase unveils AI platform to boost bank efficiency & growth
Last week
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fintech
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cx
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martech
Backbase launches AI-powered Banking Platform to boost banks' growth, automate tasks and improve efficiency amid legacy tech challenges globally.
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Agentic AI raises concerns over enterprise risks & value
Last week
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cx
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martech
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genai
Dan French of Consider Solutions warns that Agentic AI's risks may outweigh benefits as enterprises rush to adopt autonomous systems amid ongoing scepticism.