Customer engagement stories
Cevo gains AWS Resilience Competency enhancing system resilience services
Yesterday
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aws
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business continuity
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ceo
Cloud consulting partner, Cevo, has achieved AWS Resilience Competency in Resilience Design and Operations, enhancing system resilience services.
IDC predicts surge in AI investments and global adoption by 2024
Last week
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ai
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sales
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idc
IDC anticipates a considerable rise in AI investments and global adoption, potentially exceeding $500 billion by 2027.
Google Cloud and Klook initiative to boost customer engagement with AI
Last week
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cx
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business
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collaboration
Google Cloud partners with Asian travel platform Klook to utilise generative AI to enhance translations, customer service and data capabilities.
Lalamove boosts sales and customer engagement with Freshworks tools
Last week
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digital transformation
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support
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software
Lalamove utilises Freshworks' tools Freshdesk and Freshsales to improve sales conversion by 24% and customer engagement by 58%.
WPP & Sprinklr join forces to boost personalised customer experiences
Last week
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ai
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ceo
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productivity
WPP partners with Sprinklr to utilise AI in delivering personalised customer experiences, heralding a new era in engagement.
Generali Thailand cuts application development costs by 12% with CAST software
Last week
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digital transformation
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innovation
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user experience
Generali Thailand sees a 12% reduction in application development and maintenance costs, courtesy of CAST Imaging software.
Fidelity Apps to revolutionise Aussie holiday shopping with VR platform
Last week
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vr
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online shopping
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nike
Tech entrepreneur, Jackson Meyer, aims to transform festive shopping with cutting-edge VR platform, Fidelity Apps.
Last Yard secures Amazon Web Services Retail Competency status
Last month
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cx
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aws
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perth
Perth-based Last Yard announced it has earned Amazon Web Services (AWS) Retail Competency status, positing it as a leader in retail software provision.
Messaging tech pioneer Known rebrands as Kudosity in strategic shift
Last month
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digital transformation
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privacy
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innovation
Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.
Sydney firm Atomic.io shines in inaugural 2023 TMW 100 martech list
Last month
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martech
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email
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westpac
Sydney-based martech firm Atomic.io secures No. 2 spot for Innovation in Web/Mobile Platforms in the inaugural TMW 100 list.
Logicalis named Sustainability Partner of the Year at Cisco Summit 2023
Last month
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it infrastructure
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customer engagement
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logicalis
Logicalis hailed as Sustainability Partner of the Year at Cisco's 2023 Summit for its green IT solutions globally.
Waitrose partners with CitrusAd to revamp its advertising strategy
Last month
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cx
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advertising
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strategy
Waitrose has teamed up with CitrusAd to overhaul its online advertising strategy, promising personalised ads for customers.
n3 Hub introduces CDP-as-a-Service for enhanced marketing campaigns
Fri, 27th Oct 2023
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data analytics
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martech
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data
n3 Hub launches CDP-as-a-Service, allowing marketing agencies to utilise its customer data platform for clients.
NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Tue, 24th Oct 2023
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mobility
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cx
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it infrastructure
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.
CrowdStrike first to surpass USD $1 billion in software sales on AWS Marketplace
Tue, 24th Oct 2023
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cybersecurity
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public cloud
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zscaler
Cybersecurity provider CrowdStrike surpasses USD $1 billion in sales on AWS Marketplace, a first for a cloud-based ISV.
Tonik Bank and MoEngage bring digital banking to unbanked Filipinos
Mon, 23rd Oct 2023
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financial literacy
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customer engagement
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philippines
Tonik Bank collaborates with MoEngage, driving digital banking access for unbanked Filipinos and aiming to revolutionise financial services.
Inbuilding coverage technology reshapes retail customer experience
Mon, 16th Oct 2023
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cx
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connectivity
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apple pay
Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.
AWS unites with Immutable to integrate game studios into Web3
Fri, 13th Oct 2023
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aws
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integration
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collaboration
Amazon Web Services teams up with Web3 gaming firm, Immutable, for seamless integration of game studios into Web3.
Global payments launches revolutionary omnichannel solution
Wed, 11th Oct 2023
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payment gateways
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new technology
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innovation
Global Payments Oceania debuts an omnichannel solution to enhance customer-business interaction across Australia.
Adobe claims CX revolution with new Experience Mgr for Enterprises
Wed, 11th Oct 2023
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cx
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dx
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adobe
Adobe releases Adobe Experience Manager for Enterprises, enabling businesses to easily create and edit web content using popular word processing tools.
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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contact centre
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
Oracle tops Digital Customer Engagement rankings, says Guidehouse Insights
Thu, 21st Sep 2023
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cloud services
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utilities
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investment
Oracle Energy and Water has been named the top provider in digital customer engagement and experience analytics by Guidehouse Insights.
What this drinks retailer did to boost customer conversion to almost 100%
Mon, 14th Aug 2023
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marketing strategy
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customer engagement
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digital marketing
Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.
Twilio to deliver new customer-aware generative AI
Mon, 7th Aug 2023
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digital marketing
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customer engagement
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twilio
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.