Customer data stories
Zoom looks to enhance CX with AI-powered refinements
Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.
The surprising reason customers are abandoning digital transactions
Businesses need to create easy, secure and personalised buying experiences that alleviate security concerns without collecting too much personal data.
Fivetran unveils new capabilities supporting Delta Lake on Amazon S3
Fivetran expands offering with new support for Delta Lake on Amazon S3, new capabilities aim to enhance data lake usage and governability.
Lack of central data storage hinders customer support, reveals Sprinklr report
A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.
Logpoint confirms data security commitment following SOC 2 Type II audit
Logpoint fortifies pledge to protect customer data after passing the stringent System and Organisation Control 2 Type II audit.
Qrious retains ISO security certifications amid New Zealand's data concerns
Qrious upholds its ISO 27001 and 27701 certifications amidst increasing data privacy concerns in New Zealand's growing cloud computing industry.
ConnectID brings digital identity solutions to Australian recruitment sector
ConnectID partners with Referoo, offering real-time, secure digital identity verification to the Australian recruitment sector.
Keeper Security urges retailers to prep for holiday season cyber threats
Keeper Security, a top cybersecurity software firm, warns retailers to brace for potential cyber threats during the holiday season.
Microsoft announces AI companion 'Copilot' to enhance Azure management
Microsoft unveils AI tool 'Copilot' to assist in managing Azure cloud services, promising increased efficiency and productivity.
TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
Bletchley Park AI summit highlights global threat & essential safety strategy
Bletchley Park AI Safety Summit underscored serious artificial intelligence threats, urging for a global safety roadmap.
Australian businesses increasingly incorporating AI into marketing strategies
Almost all Australian businesses now use artificial intelligence (AI) in their marketing strategies, according to a Twilio Segment study.
Cohesity launches SmartFiles on Snowflake Data Cloud for advanced data analysis
Cohesity announces the launch of SmartFiles on Snowflake Data Cloud, intended to enhance data analysis and ensure compliance.
Video: 10 Minute IT Jams - An update from Amperity with Billy Loizou
Billy Loizou, who is the Area Vice President for APAC at Amperity, joins us today to tell us more about Amperity and what they are doing in the APAC region.
Australian marketers looking to improve outcomes with generative AI
New research reveals that Australian marketers estimate generative AI will save them almost six hours of work per week the equivalent of over a month per year.
Amperity’s AI solution solves third-party data dilemma
Amperity demonstrates how its AI solution can help solve the third-party data dilemma for marketers leveraging paid media campaigns in a cookieless era.
Is customer data and the cloud key to retail’s success?
To establish a customer-centric approach and adapt to the retail sector’s resurgence, businesses must leverage the data and the cloud.
Four reasons to train your employees in cybersecurity in 2023
How can IT decision-makers and business leaders ensure their teams are aware of cybersecurity best practices? Security awareness training.
Amperity is helping Authentic get more from its data
Amperity teams up with Authentic Brands Group to activate data from multiple touchpoints for stronger customer profiles.
Video: 10 Minute IT Jams - An update from n3 Hub
Damian Williams, CTO at n3 Hub, joins us today to tell us more about the company and some of the issues its customers should know about.
How to secure your customers’ personally identifiable information against compromise
Organisations need to protect their customers' data and implement these five best practices to minimise data breaches.
How Artificial Intelligence is transforming the distribution industry
The rise of AI will not fade away because it’s making so many tasks quicker and easier. So here’s what you need to know.
Accenture acquires ANZ-based customer insights business
The move aims to strengthen Accenture Song's (formerly Accenture Interactive) ability to help clients tap data insights and performance marketing.
Security: The missing ‘golden signal’ in world-class observability
Data breaches and ransomware are on the rise across the APAC region, with high-profile cyber attacks garnering daily headlines.