Customer data stories

Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.

Businesses need to create easy, secure and personalised buying experiences that alleviate security concerns without collecting too much personal data.

Fivetran expands offering with new support for Delta Lake on Amazon S3, new capabilities aim to enhance data lake usage and governability.

A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.

Logpoint fortifies pledge to protect customer data after passing the stringent System and Organisation Control 2 Type II audit.

Qrious upholds its ISO 27001 and 27701 certifications amidst increasing data privacy concerns in New Zealand's growing cloud computing industry.

ConnectID partners with Referoo, offering real-time, secure digital identity verification to the Australian recruitment sector.

Keeper Security, a top cybersecurity software firm, warns retailers to brace for potential cyber threats during the holiday season.

Microsoft unveils AI tool 'Copilot' to assist in managing Azure cloud services, promising increased efficiency and productivity.

TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.

Bletchley Park AI Safety Summit underscored serious artificial intelligence threats, urging for a global safety roadmap.

Almost all Australian businesses now use artificial intelligence (AI) in their marketing strategies, according to a Twilio Segment study.

Cohesity announces the launch of SmartFiles on Snowflake Data Cloud, intended to enhance data analysis and ensure compliance.

Billy Loizou, who is the Area Vice President for APAC at Amperity, joins us today to tell us more about Amperity and what they are doing in the APAC region.

New research reveals that Australian marketers estimate generative AI will save them almost six hours of work per week the equivalent of over a month per year.

Amperity demonstrates how its AI solution can help solve the third-party data dilemma for marketers leveraging paid media campaigns in a cookieless era.

To establish a customer-centric approach and adapt to the retail sector’s resurgence, businesses must leverage the data and the cloud.

How can IT decision-makers and business leaders ensure their teams are aware of cybersecurity best practices? Security awareness training.

Amperity teams up with Authentic Brands Group to activate data from multiple touchpoints for stronger customer profiles.

Damian Williams, CTO at n3 Hub, joins us today to tell us more about the company and some of the issues its customers should know about.

Organisations need to protect their customers' data and implement these five best practices to minimise data breaches.

The rise of AI will not fade away because it’s making so many tasks quicker and easier. So here’s what you need to know.

The move aims to strengthen Accenture Song's (formerly Accenture Interactive) ability to help clients tap data insights and performance marketing.

Data breaches and ransomware are on the rise across the APAC region, with high-profile cyber attacks garnering daily headlines.