Customer Communication Management (CCM) Stories

UK Stories

Customer Communication Management (CCM) stories

Smart Communications rolls out governance-first AI tools

Smart Communications launches governance-first AI tools in Conversation Cloud, targeting regulated sectors moving from pilots to production.

By Melania Watson • 5 min read • Thu, 5th Feb 2026

Software-as-a-Service

SER rebrands as Doxis, unveiling document intelligence push

SER rebrands as Doxis, sharpening its focus on “document intelligence” and naming a Chief AI Officer in a wider leadership shake-up.

By Sofiah Nichole Salivio • 4 min read • Sat, 24th Jan 2026

Document Management

SER Group acquires Metaforce to boost AI-powered communications

SER Group has acquired Sweden's Metaforce to enhance its Doxis platform with AI-driven tools for automating and personalising customer communications.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025

Private Cloud

Arrow Electronics named Cloud Commerce Manager for Broadcom

Arrow Electronics has been appointed by Broadcom as the Cloud Commerce Manager for VMware Cloud Service Provider partners across 19 European countries.

By Melania Watson • 2 min read • Wed, 28th Aug 2024

Global Stories

Customer Communication Management (CCM) stories

Digital Transformation

SITA says digital tools are reshaping airport growth

Airports are using biometrics and artificial intelligence to absorb surging passenger numbers without costly new terminals or bigger frontline teams.

By Mark Tarre • 5 min read • Last month

Unified Communications

Smart Communications pursues trusted AI for customers

Smart Communications helps organisations in regulated industries face down communication challenges every day.

By Anthony Caruana • 5 min read • Tue, 3rd Mar 2026

Digital Transformation

Smart Communications names Heidi Johnson AI leader

Smart Communications names Heidi Johnson chief product and technology officer as it sharpens AI governance for heavily regulated clients.

By Kaleah Salmon • 2 min read • Fri, 30th Jan 2026

Data Protection

Cloud Security Alliance launches Valid-AI-ted tool for STAR checks

The Cloud Security Alliance has launched Valid-AI-ted, an AI tool offering automated quality checks for STAR Level 1 cloud security self-assessments.

By Catherine Knowles • 4 min read • Wed, 18th Jun 2025

Software-as-a-Service

Smart Communications expands cloud archive platform with Joisto

Smart Communications has acquired cloud archive firm Joisto, enhancing its platform to securely manage regulatory-compliant digital records for enterprises.

By Sean Mitchell • 2 min read • Mon, 28th Apr 2025