Customer Communication Management (CCM) stories
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Smart Communications pursues trusted AI for customers
Last month
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uc
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hybrid cloud
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digital transformation
Smart Communications helps organisations in regulated industries face down communication challenges every day.
Smart Communications rolls out governance-first AI tools
Thu, 5th Feb 2026
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digital transformation
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hyperscale
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cx
Smart Communications launches governance-first AI tools in Conversation Cloud, targeting regulated sectors moving from pilots to production.
Smart Communications names Heidi Johnson AI leader
Fri, 30th Jan 2026
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digital transformation
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cloud security
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cx
Smart Communications names Heidi Johnson chief product and technology officer as it sharpens AI governance for heavily regulated clients.
SER rebrands as Doxis, unveiling document intelligence push
Sat, 24th Jan 2026
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saas
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digital transformation
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ecm
SER rebrands as Doxis, sharpening its focus on “document intelligence” and naming a Chief AI Officer in a wider leadership shake-up.
SER Group acquires Metaforce to boost AI-powered communications
Fri, 5th Dec 2025
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document management
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ecm
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cx
SER Group has acquired Sweden's Metaforce to enhance its Doxis platform with AI-driven tools for automating and personalising customer communications.
Cloud Security Alliance launches Valid-AI-ted tool for STAR checks
Wed, 18th Jun 2025
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data protection
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cloud security
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risk & compliance
The Cloud Security Alliance has launched Valid-AI-ted, an AI tool offering automated quality checks for STAR Level 1 cloud security self-assessments.
Arrow Electronics named Cloud Commerce Manager for Broadcom
Wed, 28th Aug 2024
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private cloud
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public cloud
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it automation
Arrow Electronics has been appointed by Broadcom as the Cloud Commerce Manager for VMware Cloud Service Provider partners across 19 European countries.
CSA unveils CCM Implementation Guidelines v2.0 for cloud security
Fri, 7th Jun 2024
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cloud security
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supply chain
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risk & compliance
Cloud Security Alliance launches the Cloud Controls Matrix Implementation Guidelines v2.0, enhancing the cloud security framework.