Craig Farley stories
The five key pillars of exceptional customer contact
Fri, 14th Jul 2023
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saas
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contact centre
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cx
To succeed, brands need to go above and beyond to provide consistent experiences to their customers while also looking to make continuous improvements.
Human service, AI and analytics top contact centre trends
Fri, 6th Jan 2023
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contact centre
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data analytics
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ai
As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.